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Business Profile

Car Wash

Stanley Street Car Wash LLP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stanley Street Car Wash LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stanley Street Car Wash LLP has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/25/2024 I went to the STANLEY ST CAR WASH LLP*** ******* **** to use the self service port. There's a sign that specifically indicate that you are to be charged a minimum of $4. I swiped my car and saw the machine counting down the money used. I used up to $4 dollars and left, today I see a transaction in my back account for $15. I'd be glad to take a picture of all the signs display at this location if needed. I don't agree with how this business is charging more than what it indicates and I want a refund. The signs are posted in each self service car ports which is the reason for my complaint. They are purposely overcharging on a debit or credit card if used.

      Business Response

      Date: 03/06/2024

      Customer has been given refund. Any complaints  are quickly taken care of. Signage in each bay clearly indicates how to use a credit card. Minimum charge is $5.00 . The $4.00 dollar charge refers to coin usage.

      Stanley St. Carwash LLP

      Tom

       

       

      Customer Answer

      Date: 03/07/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only issue I have is that although each bay says a min of $5 and I was there for the minimum time, then why the charge of $15?? I wasn't there for more than 2 mins to wash my car. Maybe consider only charging $5 instead of generally charging $15. Its not the first time it has happened to me which is why I made the complaint Tom. 



      Sincerely,



      ****** ******

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/01/23 - I put my bank card in the machine and it took out the money but did not come on to wash my car $10.

      Business Response

      Date: 06/08/2023

      The actual charge is $5.00. I checked our credit card charges to verify. Since there is no problem with equipment I believe it was customer error.If ***** would like to reach out I would gladly go over the proper use of equipment. I will send refund of $5.00 to address on complaint.

       

      Customer Answer

      Date: 06/08/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    Stanley Street Car Wash LLP is NOT a BBB Accredited Business.

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