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Business Profile

Commercial Tire Services

Xtreme Rides LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *****pdate.

    Additional Issues:
    While my primary complaint is the mishandling of the air intake replacement, there were other issues during the service:

    • They forgot to grease the fork slave during a clutch upgrade, causing it to jam until I fixed it myself.
    • Indicators for oil change and brake flush were not reset.
    • The tire alignment was done incorrectly, requiring a return visit.
    • Battery connectors were left loose.
    • They used 2 wooden screws to attach the drip pan to the subframe.

    Resolution Request:
    I am seeking a proper resolution to the air intake issue, specifically the replacement of the damaged *** intake tube with a correct, high-quality *** component as initially requested. Additionally, I expect better communication and timely resolution of these outstanding issues.

    Business Response

    Date: 10/31/2024

    IN RESPONSE TO CUSTOMER WITH THE ***** SILICONE HOSE WE ORDERED THE SAME HOSE FROM THE MANUFACTURER THAT THE CUSTOMER REQUESTED WHEN THE CUSTOMER CAME INTO THE SHOP TO PICK UP BOTH ***** SILICONE HOSES CUSTOMER DID NOT WANT THE 2 HOSES THAT WAS ORDERED FOR HIM.

    I GAVE THE CUSTOMER A REFUND FOR BOTH ***** SILICONE HOSES IN THE FORM OF A CHECK IN THE AMOUNT OF $150.00 ON 9/20/2024 AND THE CUSTOMER WAS SATISFIED WITH THE REUND.

    Business Response

    Date: 11/01/2024

    Date Sent: 10/31/2024 10:37:57 AM

    IN RESPONSE TO CUSTOMER WITH THE ***** SILICONE HOSE WE ORDERED THE SAME HOSE FROM THE MANUFACTURER THAT THE CUSTOMER REQUESTED WHEN THE CUSTOMER CAME INTO THE SHOP TO PICK UP BOTH ***** SILICONE HOSES CUSTOMER DID NOT WANT THE 2 HOSES THAT WAS ORDERED FOR HIM.

    I GAVE THE CUSTOMER A REFUND FOR BOTH ***** SILICONE HOSES IN THE FORM OF A CHECK IN THE AMOUNT OF $150.00 ON 9/20/2024 AND THE CUSTOMER WAS SATISFIED WITH THE REUND.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have cameras you can look and see I'm not lying.

    I just wanted to let you know that I came in on 3/28/04 to get an oil change along with fuel filters. The technicians agreed to do it, but I ended up waiting for 6 hours for the process to be completed. because they didnt prime the truck after changing bottom fuel filter. causing air to enter the fuel system After I received my truck and drove home, the next morning it wouldn't start I only drove my truck 200miles after they did maintenance on it. So, I was without a vehicle for 7 days.

    I had to get it towed to the Diesel Mechanic to diagnose the problem. in the attachments, you'll find that the filter was put in wrong, which broke my check valve to my HFCM. Additionally, trying to start it for 6 hours burned out my starter.
    I was escorted to the back of the shop where my truck was parked because they were unable to start it. They asked for my gas key to unlock the gas cap. They were pouring Diesel in my tank While there, I observed technicians unlocking the top fuel filter, pouring diesel into it.



    Looking forward to your prompt response to resolve this matter.

    Business Response

    Date: 06/25/2024

    WE REFUND AND CANCEL THE LEASE FOR THIS CUSTOMER

    CUSTOMER BLAME US FOR A DAMAGE ON VEHICLE STARTER AND THE STARTER WAS NO PERFORMACE BY THE IGNITION 

    WAS WORKING BY WIRES TRU THE HOOD ALSO PARTS ON PICTURE LOOKS LIKE OLD PARTS NO A BRAND NEW PARTS JUST INSTALLED

    THANKS 

     

    .HECTOR R***** 

    OWNER

    see attached document

Xtreme Rides LLC is BBB Accredited.

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