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Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Edible Arrangements in *** ******** ** is NOT a good place to place an order!

    I placed an order for my friend who's Aunt passed away on February 15, 2024. I received a text notification saying it was Delivered Successfully. However, not only did my friend NOT receive her arrangement but she never received a called to see if she was home. Additionally, she has a **** camera and no delivery was captured on film. I have been calling the *** ******** ** store several times a day since last Thursday and every time I am told..."Let me look into this and we will call you back." They never call back and this includes both employees and the manager. I want my account to be credited for a delivery that was never made. I also was informed that they use Door Dash to make their deliveries and not even their own employees. I have requested proof of delivery and they can't provide it because clearly the delivery was never made. I am beyond angry at the complete lack of customer service and have received nothing but a runaround in trying to resolve this matter. I will never order from any edible arrangements locations again.

    Please do what you can to assist with this matter.
    Thank you,
    ****** *****

Edible Arrangements is NOT a BBB Accredited Business.

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