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Business Profile

Gun Dealers

Ammunition Storage Components LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and found out the item is restricted in my state. They informed me of the restriction and asked if I wanted to be refunded. I asked for a refund, as they had already charged my bank account. I e reached out to them about the refund 3 separate times with no response and I still haven’t received my refund.

    Business Response

    Date: 04/22/2024

    Hello Mr. *******************,

    Apologies for not following up on this matter sooner.  He have completed the refund transaction and I have sent you an email explaining.  Additionally, I've sent a coupon code for you to use with a future purchase.  If you have additional concerns, I can be reached at ###-###-####

    Dan S*****
    Sales & Marketing Manager
    Ammunition Storage Components

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an **** ******* *** ** ***** magazine. This is the magazine the gun manufacturer recommends for my firearm. When I received the product, I am unable to put over 10 rounds in it comfortably. Anything over that, my firearm will not chamber the rounds as the rounds jam up in the magazine. I originally reached out to ASC on Tuesday March 5th and spoke to a manager about this problem. The manager agreed with me that this was a defective magazine, and to send my shipping information along with photos of the magazine to their Customer Service email, and he would send me a new magazine and a shipping label the following day. Immediately after our call ended and was able to take photos of the magazine I sent everything to said email. I verified it was the correct email with what he provided me with and what is on their website. Come Wednesday, I didn’t hear or receive anything. I didn’t think too much of it and waited and waited. It is now Sunday March 10th. Almost a week after our conversation and nothing. I want to throw in there I have sent multiple follow up emails with the information they have requested since that day. I have not once received anything back. The resolution I’m looking for, is to receive a new magazine. Now I have received faulty magazines in the past from other manufacturers, however I have never experienced this. If I would have known the customer service was this bad with ASC. I probably wouldn’t have purchased it through them.

    Business Response

    Date: 04/09/2024

    Customer purchased his magazine through a 3rd party and ultimately reached back out to them for a refund.  This is the correct course of action as stated in our Terms & Conditions posted on our website.  ****************************************** However, it is unfortunate that the issue escalated to this level as it should have been taken care of with a replacement from our level.

    Customer Answer

    Date: 04/09/2024



    Complaint: ********



    I am rejecting this response because:

    when I initially spoke with ASC they advised me they would send out a new magazine. They were well aware of the situation. Nothing was mentioned regarding purchasing through a 3rd party.  Regardless, this does not excuse the fact that I was ghosted. Never received an email back regardless of my numerous attempts. ASC called me today after several months of no contact to possible offer a solution. Mind you this is what I initially did and went through their process and was ghosted. If I had not reached out to the BBB I would have NEVER heard back from them. They advised me that they do lots of business with the company I purchased it through and would recommend them. I find this hard to believe as they were the ones who advised me to reach out to ASC for their faulty magazine. 


    Sincerely,



    ********* *****

Ammunition Storage Components LLC is NOT a BBB Accredited Business.

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