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Business Profile

Insulation Contractors

Energy Nerds LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

This profile includes complaints for Energy Nerds LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Energy Nerds LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a contract in January for insulation to be installed in February. I paid a 50% down payment. First day it was meant to be done he no call no showed after which he told me he had a family emergency, the death of his father. I later found out this was a lie as he said the same thing to someone else 2 years ago. On the rescheduled day a few weeks later he texted me in the morning around 8:30 “the guys are on their way and I’ll be there later probably around noon” no one came all day and no texts, calls, or emails were answered until I threatened to involve the police. He sent a screen shot of a refund for the 50% deposit which never actually went through. We set up a time to meet for him to give me a bank check for refund and he said he would come and once again did not. Not answering calls texts or emails.

      Before both appointments I confirmed with him that he would be coming the day before and both times he told me yes

    • Initial Complaint

      Date:10/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business and I signed a contract for my home insulation project in early June 2024. At the time of signing, I paid the business a 50% deposit as required by the contract. To date, the business has failed to complete my project. Instead, the past four months have consisted of delays, excuses, reschedules, and no-shows. Now, the business won't respond to or answer my calls and text messages, so I've been "ghosted." It is offensive and unconscionable that this business thinks it can keep my money for work it promised but has failed to complete, all while ignoring and dodging my calls and text messages.

    Energy Nerds LLC is NOT a BBB Accredited Business.

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