Complaints

This profile includes complaints for Honey of a Home LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Honey of a Home LLC

  18 Hillview Dr W New Fairfield, CT 06812-4707

  
• 

  Honey of a Home LLC

  PO Box 8071 New Fairfield, CT 06812-8071

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My client at ** ****** **** **** has asked me to call Honey of a Home to see if they are interested customers for the purchase of my client’s home. Honey of a Home will not contact me. They ignore my messages and continue to call my client. I have the saved voicemails from Honey of a HOME and they are VERY misleading. I can send them for your review. I have called Honey of a HOME and asked them to contact me directly as I have a sellers agreement and have been requested to handle all transactions for the sale of this home. I NEVER GET A RETURN CALL. Instead they called my client, again, but with a man’s voice who does not state who he works for or represents and implies he is interested in purchasing the house. My client forwards to me and I call to find out it’s Honey of a HOME. It reaks of deception and slimy tactics.

  Business Response

  Date: 04/11/2024

  Please accept this response as a sincere effort to clarify a miscommunication and apologize for any inconvenience. I have reviewed all the contact attempts made by Honey of a Home llc to the home owner at ** ****** **** ****. Messages and text notes were sent offering our services and suggesting a benefit from our involvement. I do not show we spoke to the owner or that any indication a different Real Estate professional had been engaged. Ms. ******* did leave us a voice message April 3, we missed it even though a review process to insure calls are noted and appropriately acted on is part of our procedures.

  We compounded the error with another follow call from an associate who missed the data point, a human error. I regret that we upset anyone since our goal is to provide a service and out efforts remain focused on that goal. I have left a message for Ms. ******* offering to discuss. I hope the reassurance that this account is no longer contacted and a promise to further tighten our contact protocols is sufficient.

  I am honor bound to act in an ethical and professional manner and regret that any circumstance would cause doubt, again my apologies

  Kevin K G*****

  Honey of a Home llc 

   

  Customer Answer

  Date: 04/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********