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Business Profile

Car Wash

Russell Speeders Car Wash New Haven

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the Russell Speeders Car Wash New Haven in December for a one-time wash. When I arrived, I was charged $11.70, which I paid as requested. However, instead of only charging me for that single service, they signed me up for a monthly membership without my consent.

    As a result, I was charged $28.70 every month (in January and February 2025) even though I never returned.

    When I noticed the charges and tried to contact them, I found that it was impossible to reach them by phone. The only way to stop the charges was to cancel my credit card and request a new one from my bank. My bank is now reviewing the case to see if I can get a refund.

    This is a dishonest business practice, and I want BBB to investigate.

    Desired Outcome:
    • A full refund of the unauthorized charges ($28.70 in January and $28.70 in February).
    • The company should clearly inform customers about memberships and all charges before enrolling them.

    Business Response

    Date: 03/12/2025

    ***** ********

    I sent *** ******** an email this morning about his complaint and will respond again after I hear back from him.

    Thank you,

    Kathy K***

    Customer Answer

    Date: 03/18/2025

    Dear *******,

    I received an offer from Kathy K***, Lead Administrator-Operations at Russell Speeders/Waters Car Wash, to refund the two months of charges for a subscription plan that I did not sign up for.

    Today, I sent my response to Kathy K*** (attached), indicating my preferred method for receiving the refund. As soon as I receive the funds, I will inform you immediately. At that point, the issue that prompted my complaint to the BBB can be considered resolved.

    Thank you very much for your assistance in addressing this matter!

    Best regards,
    ****** *********

    Business Response

    Date: 03/18/2025

    Hello *******,

    Mr. ******** emailed me today and I submitted a check request from our accounting department for him.

    Thank you,

    Kathy K***

Russell Speeders Car Wash New Haven is NOT a BBB Accredited Business.

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