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Business Profile

Gourmet Store

Nica's Market

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is falsely issuing refunds and misrepresenting their products. Additionally they are led by rude ownership.

    I ordered a specific sandwich from the business and they did not include MEAT into my sandwich - only bread, tomato, and cheese. I noticed once I got home nearly 30 minutes away. After calling them to inform them of this error, the employee told me to come back tomorrow for a new sandwich.

    After traveling nearly 30 minutes to Nica's - the owner was incredibly rude and refused to give me a refund or new sandwich. He said that I should have brought the 24 hour old sandwich back and they'd have given me a slice of prosciutto - and that I should've asked to speak to the owner and not trusted his employee. It was incredibly rude and I paid for a product that I did not receive. He also told me that "onions not being on a sandwich doesn't mean you can't eat the sandwich" - I informed him that excluding onions is not the same as excluding meat. I'd like my refund as I paid money for something that I did not receive.

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