Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 8th and Aug 25th, I sent Julio G*****, owner of ******** ******** ********* aka Handysolutions JCG, payments totaling $1,220 to complete work around my house. Repeated calls / texts to Julio to schedule a date to complete such work were ignored.
  
  A demand letter was sent to Julio on October 18th, whereby I asked for a full reconciliation & return of all prepaid items as well as fixtures taken from my house to be returned by Oct 21st. It wasn’t until Oct 20th did Julio respond to my demand letter notifying me of his intention to process refunds and an update.
  
  On Oct 23rd, Julio sent a letter to me notifying me of an employee theft that resulted his inability to return such items. However, in the correspondence, Julio acknowledged that within one week (Oct 30th) from the date of the letter that I would be a receiving a reconciliation of items and refunds. Accordingly, such refunds would be processed with 15-30 days (Nov 23rd as the latest date based on his timetable).
  
  Julio has remained silent until this entire time and not communicated with me as per his timetable. No reconciliation has ever been provided within the one week period that he requested on Oct 23rd nor has any refunds been processed.
  
  It wasn’t until the morning of Nov 17th did Julio respond that he acknowledge my email from Nov 14th and that they are still working on refunds, however, with no set timetable.
  
  Lastly, Julio had noted in the past and a reason why I hired him was that he was licensed and insured. However, in filing this compliant, I learned that he let his license with the state expire on March 31st (see screenshot from Facebook). Furthermore, he was promoted his business and the status of being a licensed and insured handyman the day after on Facebook as well as in communications with me.
  
  In summary, I would like the return of my funds and for the state to investigate the nature of his license and to make sure this doesn’t occur again.

  Business Response

  Date: 11/17/2022

  We have been in contact with you regarding this matter, and we do apologize for not having your refund or materials on hand we had the materials stolen and have been actively trying to re-secure the materials or monies lost with this theft. We did not want to reveal this information due to the fact that we have many customers affected by this not only you. Again we apologize for any and all inconvenience this causes as we tried to protect our company and clients alike. 

  Customer Answer

  Date: 11/18/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  The business owner is acting in bad faith.   Specifically, I have been asking him since early October for a reconciliation of outstanding balances and items in his possession.  Even before the employee theft issue, he has either been non-responsive or resistant to providing me with this information.   On October 18th, I asked for a return of my deposit and all items in his possession to which there was complete silence on this.   It wasn't until October 23rd did he notify me in writing (the "Letter") of a theft by an employee.

   

  As an aside, in the Letter, Julio G***** stated that the theft occurred about a week or so ago, so if this theft occurred between October 9 through October 21st, then he still does not have the legal right to hold onto the garbage disposal that he had ordered for me and was at Lowes for store pickup (see attached screenshots - item was ready for pickup on October 12th).  It would be highly unlikely that the disposal was stolen and, as such, why is Julio still in holding onto my property and possession of the item?  Why is his taking this stance when this is something that can be easily resolved by returning such item and returning those funds to me at the very least?   This does not make any sense....   

   

  In Julio's Letter to me, he acknowledged that he would provide an accounting of items within a week (i.e. by October 30th) and that refunds would be processed no later than November 23rd. I have never received an accounting of such items nor has he even reached out to me to provide an update until I followed up with him on November 14th.   He took another couple days to respond.

   

  If Julio G***** was serious about returning these items, then why the complete silence?  The lack of communication from him speaks to volumes about his stance on this manner and his disregard for the illegal retention of someone else's personal property as well of cash deposits.   

   

  Accordingly, Julio violated his own timetable by not providing any updates to me in accordance with those outlined in the Letter. 

   

  Unfortunately, if this is an internal employee issue or not, that is not my problem.  Shouldn't he have insurance that covers theft? Isn't  that a requirement by the state licensing board - note I just found out he let his license expire on March 31st.   

   

  My stance remains the unchanged - I am still expecting a full refund of my deposit and return of my items. 

  
  
  
  
  Sincerely,
  
  
  
  *** * ****

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with HandySolutions on 10/21 to complete repairs on my mother's home (in ******* ***). As of August 2022, the services have not been completed. The payment was submitted in full in February 2022. The homeowner and I have reached out to Julio G***** (owner) multiple times but communication has been ignored. Julio and his workers, came to the house one time to begin the work and during the repairs, damaged the homeowner's stove. We have reached out to Julio multiple times for repairs but our calls, texts, and emails have gone unanswered. I reached out to Julio in July via email to request a refund for the full amount paid plus repair for the stove totaling: $ 7,672.01 but emails have been ignored. We ended up having another contractor come out and redo all of the work due to the homeowner's insurance repair timeline and the quality of the work being inadequate.
  
  At this time, I am asking for a refund in the amount of: $ 7,672.01
  
  Stove replacement: $3,472.01 (based on purchase price of stove)
  
  Payments made: $4,200.00 (made in two payments 1/2022 and 2/2022)