We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

Sure Lock & Key LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Sure Lock & Key LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sure Lock & Key LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested service from this company around May 24th 2022. For replacement and programing of a car key. I was then by dispatch that if I drove to their home office I would be charged a rate btwn $70-175. When i arrived and the technician gave me a seperate price to which i did not agree or authorize he then took my original key and pulled it apart as it was temporarily being held together with glue. After i left the office i noticed the charge on my card that was not authorized by me to them. The morning after my key stopped working and would not respond. I called the company which they then told me to message costomer service which i did with no response. When i called a second time they had thw technician who i initially encountered call me back but refused to come out to me and fix the key that i had been charged for because he wanted me to pay his service fee to which I would not accept. I called on 7/28/22 AGAIN 2nd attempt the technician calls me and ask me if I'm paying the service fee I said NO which I was told by the company if the initial technician comes back out i do not have to pay anything. he then said ok and hung up without attempting to help...he never made an appointment to come back and fix it like I requested. My last attempt in trying to either get help or my money back was now on 8/1/22 I encountered the 2 dispatchers over the phone Zoe and Walter who hung up on me and blocked my number,which I then had my co worker call and Walter answered...when I expressed how unprofessional that was and how upset I was that they were treating me that way he hung up on me and blocked my co workers number. The morning after I decided to report this company to the bbb and the attorney General they finally responded to my email with empty claims of fixing the issue it is now currently 8/4/22 and the technician the company promised they would send out to fix the key has still never showed up. I just wanted all consumers to be aware of Sure Lock Key LLC

      Business Response

      Date: 08/21/2022

      Dear Sir or Madam,


      Thank you for notifying us of this issue. We are already aware of the problem you have written about. The issue has occurred due to the mistakes of our staff, so we already called the customer and agreed on the possible ways to solve it. We talked to the customer and she can confirm that everything is fine already. 


      Sincerely,


      Customer Support Team

    Sure Lock & Key LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.