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Business Profile

Motels

Days Inn New Haven

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2023 I made a reservation to stay in this hotel from August 19 to August 21, as I was helping my child with college move. I called the hotel on August 18 to confirm my reservation and to inform them I will be arriving after 9pm. Gentleman who answered confirmed my reservation. As we were on our way to airport the next day, I received a call from the hotel informing me that my reservation is being cancelled as they overbooked. The caller said because I chose an option to pay in person, they chose to accept a booking of someone who paid online. The hotel did have my credit card information when I was booking. I asked the caller to give me their corporate phone number so I can figure out what I can do. He gave me a number for **** ***** *******. I was forced in panic to search for a place to stay which became pretty hard for the day of. *** ***** had a 3 colleges move in that weekend. Hotels were booked up. I grabbed first one available which turned out to be in pretty rough part of city. Once at the airport, I started calling around and found little better stay but at higher price and wasn't able to cancel first booking (so now I'm paying for 2 different hotels). Next day I received a text from my bank about fraudulent activity: Days Inn tried to charge my card for stay they cancelled. That forced the bank to shot all my cards for this account. So now we are hundred of miles away from home with no credit card available. This was the most unprofessional business I ever came across. They had cost me real hardship, stress and hundreds of dollars more because of their actions.

    Business Response

    Date: 08/24/2023


    **** ********

    *** **** ** ********
    ***** **** ** *****
    ******** **** **** ** ********


    **** ********
    Thank you for notifying our office of the concern filed by ***** ******** at the Days Inn by Wyndham property in New Haven. We are sincerely sorry to hear we did not provide you with an excellent Days Inn by Wyndham experience. You can count on our team to help resolve your concerns. To aid me in resolving this matter, please reply with a copy of your ACTUAL credit card statement showing all the charges you incurred, once you receive it. For security purposes, please remove all personal credit card numbers from your statement. Our apologies where we don't own the properties, we do not have access to their billing information.  We cannot accept screen shots.  Please also send in folio showing check in date of the Hotel you did stay at that night.   You may also fax the documents to ###-###-####.

    When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

    Our sincere apologies for this experience.

    Kind regards,

    Michele
    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.

Days Inn New Haven is NOT a BBB Accredited Business.

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