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Business Profile

Exercise Programs

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A very long story short back in April 2021. I originally signed up for Anytime fitness in ********* *********** in May. I called them and I even sent them a letter stating that I would not be able to attend unfortunately because I was in a domestic violence situation, and I was currently staying at a safe house under protective orders with my kids. I was not even allowed to work at the time I was working down the street from that anytime fitness which is the ******* on the ****** ******** I was not even allowed to go back to work, so I expressed to him that things should hopefully be better for me Come October 2021. He expressed John the manager expressed that he would put it on hold for now. Also further notice I even spoke to someone on the phone and everything which apparently John says it wasn’t him but the person told me to send in that letter that I had from the state of *********** to their email, which I did upon speaking to John O****, which is supposedly the manager of this anytime fitness facility he stated he seen all the messages and he sees the letter that I sent and all the messages from 2021 in his email . They decided to write me after I asked John to please have a district manager or area manager call me no one ever called me back. I had to contact them again as inconvenience as it is I am currently recovering from a. 5 hernia surgery and I won’t be able to work out for several months. He didn’t contact me but I contacted him yesterday and he told me that he had just spoken to the area manager who said he would take that off of my credit report solemnly, and Only if I join the gym for another 12 months, that is absolutely BLACK MAIL and I am beyond furious .
    I never gave these people the go the green card I should say to restart my membership. John said he would place it on Hold until further notice and that’s what was done but then come October just because I guess my words were hopefully things should be better for me in October ASSUMTIONS

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