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Business Profile

Liquor Store

Campus Wine & Spirits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/16/22 I purchased 4 bottles of wine at Campus Wine in **** **** ******** ****** ********** **. I shop regularly at this store. There was a hand written sale sign priced $12.99 each and I chose two of those bottles and a bottle up above with a small sticker for the price on the bottle. I thought the small sticker price was $8.99. I paid for the 4 bottles and went home. At home I looked at my receipt and saw that the bottle that I thought was $8.99 was $53.99. I called the store back and was told that you were not allowed to return liquor. I could not get a straight answer if that was a ** law or their policy. I asked him to take the $53.99 bottle back as I just left and i was a regular customer. He said no. I did not see any return policy clearly visible in the store by the register or credit card scanner. There is no return policy written on the receipt. Does a retail business in *** need to have their return policy posted for consumers to see? Please follow up on this for me.

    Business Response

    Date: 11/30/2022

    We price tag each bottle when it costs more than $20, It clearly says on the bottle it's $53.99 plus we do have 8 inch display screen on customer side where they can see the product name and price with there grand total of there transaction,and we don't take returns cause we don't know how customers handle the product. 

    Customer Answer

    Date: 11/30/2022



    Complaint: ********



    I am rejecting this response because: I do not dispute that the price was on the bottle. I did not look at the monitor only at the keypad. Does Campus have their return policy posted? The receipt does not have the return policy stated. I called the store within an hour after leaving the store to tell him about my error. They state that they have no return policy because they do not know what the customer will do with the product. Is a retailer required to post the return policy in where it is easy for the consumer to see? There is no note of no return on the monitor, keypad, receipt or entrance door.



    Sincerely,



    ***** ******

Campus Wine & Spirits is NOT a BBB Accredited Business.

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