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Business Profile

Radio Communication Equipment and Systems

RFinder.net

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Communication Equipment and Systems.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the beginning of nov 2023 I purchased an rfinder ** with promise of shipping and delivery before Christmas. I have been in contact many times with nothing but excuse after excuse as to why they haven't supplied item and no real resolution. To my understanding the us based company actually doesn't have anyone in the USA at this point so it seems they don't care about what we file. They make promises to customers but never follow up I have tried to be understanding but here we are 6 months in and nothing but excuses

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 25th I order a RFinder radio thru this company's website. The purchased was financed thru **** and an initial payment of $98.00 was paid. On Oct. 30th I emailed this company at both ***************** and ******************* to cancel the order as it had NOT yet been fulfilled and I was able to purchase the radio thru a private sale. I also emailed the same addresses on Oct. 31st, Nov. 1 and again Nov. 2nd to cancel the order. In addition the the emails I created a "service ticket" thru the companies web page to cancel. I have also attempted to "chat" with the company thru web page as well. I have not received a response to any of my emails, service ticket, or chat request to cancel or confirm cancellation of this order. Nor have I received refund for my initial payment. As of this writing the order is till reflecting as not yet being fulfilled so I am not sure were the difficulties lie in canceling. The order number is ****

    Business Response

    Date: 11/17/2023

    This unit was delivered to the customer on 17 November via ****************************************************************************************************************************************

    We had some delays due to supply constraints during production. Please accept our apology for  the delay.

    Bob

    ***************

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered New Radio but was shipped a broken returned radio. Called in was told they were sorry would make it right. They were busy to help me told me to call back in a week and they would ship me a new one. Called back said they were back ordered to just use the *** radio that was sent as a new radio. Well guess why it was *** because it was no good. Called again asked for a new one or refund my money. Never heard back have sent several emails and no response. This has been going on since Feb 2023. I can NOT recommend buying anything from them. I have a very expensive piece of crap radio don’t get taken advantage of like myself.

  • Initial Complaint

    Date:06/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for their product back on 17 Feb 2023, I have yet received what I paid for which is over 1,000.
    I have tried to get some help from them but stall , and now on replies. The card company has been of no help in recovering my funds. My first contact with them was 6 March 2023, it took then 3 weeks to reply. Now they just ignore

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