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Business Profile

Gymnasium

Club 24 Concepts Gyms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a gym membership a couple of years ago which I terminated. Now recently I received a notification from a collection agency that I owe a membership fee. The club said that if I pay the money and rejoin the collection agency will wipe out the money due. They asked from my banking information to “rejoin”. None of this makes any sense to me and feels like this is either phishing or a scam. Appreciate any help or guidance you can provide. Thank you. **** *******

  • Initial Complaint

    Date:06/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son (**** ******) cancelled his gym membership in early May of 2024 yet he (my credit card) continues to get charged for a "dormant account". He signed a contract that required 30 days notice to cancel but this business continues to attempt to charge me. I spoke with the manager there, Veronica (refused to provide last name or employee number) who indicated she spoke with my son in-person and heard him request his membership be cancelled. Subsequently, she followed up with him by email to ask if would really like to cancel, an email to which he did not feel obligated to respond. I seek restitution of all dormant account charges and that the gym cease to bill my card for any future charges.

Club 24 Concepts Gyms is NOT a BBB Accredited Business.

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