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Business Profile

Jewelry Stores

Arnold's Jewelers, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2, 2023, 50% off sale. The earrings have a price of $267, 50% off should’ve been $133.50. Look at the image with the receipt I was charged $150. I don’t know why The owner used $300 and then took 50% off on the earrings. The ring I purchased the same day has a tag on it still $695 before sale price but it was marked up another five dollars. If my math is correct, I should have a price adjustment of $19 coming to me.

    Business Response

    Date: 12/06/2023

    ***** ************** ****************
    ***** ********** ******** ** **** ***** **
    *** **********************
    *** ********** ***********************
    ******** **** *****

     

        Good morning ******.  This is Larry L******* of Arnold's Jewelers in ***** *****.  I was very surprised to hear that you had filed a complaint with the BBB. If there was a concern, I wish you had contacted me directly.  We are a 66 year old family business and I was on the Board of the BBB many years ago. 

     

         As you saw, it was a very busy event and in an effort to make math simple, I rounded the figures.  There was,  and never would be any intent to deceive.  I am sending you a check in the amount of $19.00 to compensate you for the difference and I hope you continue to do business at our store.  

     

        I take every situation very seriously and the fact that you are unhappy sincerely bothers me.  I hope my response, along with the refund is acceptable to you.  I also am enclosing a $25.00 gift certificate that you are welcome to use at any time as an apology for any inconvenience this has caused you.  I hope you have a very Merry Christmas and a Happy New Year.

     

    Larry

    Customer Answer

    Date: 12/06/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    I assume that the bbb is going to give the jeweler my address so I can receive a refund check in the mail 



    Sincerely,



    ****** **********

Arnold's Jewelers, Inc. is BBB Accredited.

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