Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership to a gym because I moved away.
  The gym said I can’t cancel because I moved 24 miles away & it’s not over there 25 mile policy.
  I’m being charged $22.00 each month for no reason.
  I told the company to terminate my contract & they refuse.
  I call the number for the business, it’s a dead line.
  I’ve called all week with no answer.
  How long will you continue to let them steal my money?

  Business Response

  Date: 08/19/2024

  To whom it may concern,
  I am responding to the
  customer concern written by ***** **********. I have also attached screenshots
  of the email conversations I had with Mr. **********, the agreement type, and
  the part in the agreement that was emailed to him when he originally signed up
  that states he needs to fulfil the contract terms in order to cancel.
  Mr. ********** emailed
  us originally in September 2023 stating he wanted to cancel due to him moving
  and did not want to get charged. We replied the next day stating he was past
  the point of cancelling since it had been over a month. He signed August
  5th and emailed us Sept 10th.
  We didn’t hear from Mr.
  ********** again until May 2024 when he emailed the manager’s email stating
  that he wanted to cancel and that he moved too far. We responded that he needed
  to either pay an early cancellation fee or proof of move. We give people those
  options if they want to terminate before their year is up if they have that
  type of membership. Mr. ********** signed up online for our first month free deal
  which rolls over into a year long membership.
  I never heard from Mr.
  ********** again until August 10th 2024 with his emails stating that we
  were a scam and that he lived 24 miles away. I emailed him back stating that if
  he had originally emailed us back, we would have cancelled his membership with
  the 24 mile away proof of move, as we have done in the past. I also stated we
  would cancel his account now without proof of move since it has been a year now
  and not charge him a final bill, which is stated we do in the agreement he
  signed.
  Mr. ********** says our
  phone number is not valid when it is and none of us at the front desk have
  received his call. He has also not tried to email me back from the get-go which
  I would have tried to resolve his issue.
  Thank you,
  SFF Management 

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was emailed a copy of cancellation on June 21st. On July 6th and August 3rd i was charged for $10.58 both times for being a member. My membership was also confirmed as cancelled over the phone with an employee and they refuse to refund me for those transactions even though i have an email stating my membership had been cancelled.

  Business Response

  Date: 08/10/2022

  ***** membership has been cancelled, his last payment due to Super Future Fitness per the terms of his signed agreement was 7/2/2022. Please refer to the attached email and signed agreement for confirmation of this information.

  The 8/1/2022 payment, for the amount of $10.58, was an over payment and will be refunded to Matt via check, mailed to his address on file.

  Respectfully,

  Jean S******

  Customer Answer

  Date: 08/11/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********