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Business Profile

Electronic Equipment Repair

uBreakiFix by Asurion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I file aI filed a claim to have my computer keyboard repaired because the caps lock key wasn't working. I took it to UBreakiFix, but they couldn't fix it, so they sent it to the Asurion warehouse for repair. When I received the computer back, I discovered that the 'A' and 'D' keys did not work at all. I sent it back for repair again, but the computer still has the same issue; it wasn't fixed at all. Now my computer is essentially useless. I spoke to a representative, and they want me to send it back again. I need them to either replace my computer or cover the cost of having ***** fix it they don’t give any guarantee of resolving the issue.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a laptop and an *Pad in for repair.
    The laptop screen broke and was brought in 12/26/23, it was returned with a bad keyboard, and I brought it back on January 13 with the ***** *Pad. The *Pad was stuck in a boot loop. The *Pad was not able to be repaired, I was notified on January 22nd.
    As of February 2nd the laptop is still waiting for parts to try and repair it.
    The *pad is stuck in "buy out" and I am unable to get any idea from Asurion on what the next steps are.
    When I entered into this agreement with Asurion I was promised "hassle free" claims.
    It was not disclosed that the process to fix something would take several weeks or even longer if it could not be repaired.
    The departments within Asurion are not allowed direct communications, they have to read the notes on the account. The customer has to bridge the communications between departments.
    Both of these claims have been a hassle so the advertisement "hassle free" claims is false. For this reason I am requesting to be refunded.

uBreakiFix by Asurion is NOT a BBB Accredited Business.

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