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Business Profile

Hair Styling

Thee HairStylist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arranged an appointment with the hair service provider "Thee HairStylist Jae R***" for February 21, 2025, at 10:34 PM EST, which was initially set for March 21, 2025, at 10:00 AM. According to the information provided on their booking website, the stylist offers comprehensive services that require an additional fee for hair to be supplied by them. The booking site specifies that a deposit of $100 is necessary to confirm an appointment that includes these "hair included services." After scheduling my appointment, I sent the deposit via **** ***, as directed by the website, which is the stylist's preferred method for receiving deposits. My appointment was successfully booked following the deposit submission.
    Initially set for March 21st, I fell ill and rescheduled for March 28, 2025, at 10:00 AM, which is permitted only once according to the stylist's policy. On March 26th at 10:00 AM EST, I received an email from ********************* concerning my appointment. In the email, the stylist informed me that they did not have the necessary hair available for my appointment, despite having sufficient time to prepare since my booking on February 21st I replied to the stylist explaining that rescheduling would not be feasible, as I needed the service completed before my event on March 30, which was my birthday. I requested a refund of my deposit. I sent my response at 1:37 PM EST, but the stylist did not reply and ceased all communication. Consequently, I did not receive the goods or services for which I had paid the deposit, placing full responsibility on the stylist. I contacted **** *** to dispute the transaction, providing evidence that the stylist failed to deliver the service, but my dispute was denied. On April 1st, I reached out to **** *** again to request the documentation that led to the denial of my dispute, but I have yet to receive a response. The website does not specify any policies regarding the refund of a deposit when the service provider is at fault.

Thee HairStylist is NOT a BBB Accredited Business.

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