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Business Profile

Information Technology Services

Datto, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Datto in June of 2019 regarding a remote management and monitoring service for computers and mobile devices. I purchased a 1 year subscription to the service and was told by Jeff Atkinson that after the one year contract I could cancel at any time. WE HAVE NEVER USED THE SERVICE DURING THIS TIME, but have continued to pay $92.50 per month since that date. In October 2023 I needed to use the service to connect to a mobile device only to find out that Datto REMOVED THAT FEATURE without notice and continued to bill. On Oct 24th I sent an e-mail to my account representative to cancel my account as we switched to another provider. Datto responded that I am under Contract under June 2024 but no one will provide me a contract where I signed up. Multiple phone calls and e-mails to Emerson Hadley, Thomson Maher and their supervisor Mandy Sun have not resolved the issue. Request your agency assist to cancel ALL Datto services effective 10/24/2023 and prevent further billing. Thank you!

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sales rep added another year onto the contract, sent me a DocuSign, and didn't inform me he had changed it. It's a sign-here document, and I signed it by clicking the sign button. A breached company bought them, and I no longer want to work with them. I asked to have the account transferred, but they won't budge. I just wanted to let you know that this is my only recourse to get them to transfer the account.

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have asked Datto repeatedly to cancel this billing. I van been given two cancellation notices that it has been done and they continue to bill. The cancellation numbers are ******** Filed in November and ******** filed in October.

Datto, Inc. is NOT a BBB Accredited Business.

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