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Business Profile

Limo Service

Drivers Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Magna D.

    Date: 02/23/2023

    Magna D.

    Date: 02/23/2023

    Very upset. The website allows you to book a driver. It gave me a quote of $225 and I accepted it and booked it giving my credit card information. Then I received an email saying the amount would be $750. I said I did not want to proceed with this. I spoke to the owner. This practice is not professional to take people's credit card information and then bait and switch and triple the price. He said it's just the way the system does it. I said why not change your system to give a quote then take people's credit card information. He said he was not going to change the system. Do NOT enter your credit card information into this website nor use their services. This is a dishonest practice.

    Drivers Unlimited

    Date: 03/02/2023

    We are sorry that the customer experienced something that was less than satisfactory in their estimation which we respect and understand. However the statement that follows by the customer is incorrect and for full transparency I would be happy to share as we record all of our calls "He said it's just the way the system does it. I said why not change your system to give a quote then take people's credit card information. He said he was not going to change the system." I quickly and proactively responded to the customer with a phone to inform her that our software had limitations with some of the reservations it accepts. I gave her a correct rendering of what the actual cost might be and asked her if she wished to proceed with the order. She declined and felt we were being deceptive. I pointed out to her just the opposite that I responded quickly with the facts to avoid any confusion or upset on her part. I even gave her the name of another service to contact who could help her.
    Randall Klein

Drivers Unlimited is NOT a BBB Accredited Business.

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