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Toluna USA
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Dana R

    Date: 11/09/2023

    Dana R

    Date: 11/09/2023

    Horrible survey platform! I was a panelist for years and they suddenly disabled my account with NO explanation or reason. Worst part is, they KEPT my earned/accumulated reward points, over 60,000 of them! Total sham. After numerous email inquiries, the best I got was a cookie cutter, vague, gibberish reply as follows. See screenshots. So many other survey platforms pay more and quicker. I recommend you try Branded Surveys or PaidViewpoint or ANYONE other than Toluna. Read the reviews for yourself on numerous sites. They frequently disable accounts and KEEP the reward points!

    Toluna USA

    Date: 11/15/2023

    Dear *****  
    We genuinely regret to hear about your dissatisfaction with your experience on Toluna.com. We understand your concerns outlined in ticket #******** where we explained that your account suspension was prompted by quality flags associated with your responses in surveys.
    In our commitment to fairness and second chances, we extended an invitation for you to confirm your personal details as part of our validation process. Regrettably, due to the inability to verify these details in accordance with our Site Terms, and despite our sincere efforts to work together, your account remained suspended.
    We appreciate your understanding in this regard and remain committed to improving our users' experiences on Toluna.com. If you have further questions or concerns, please don't hesitate to reach out to our support team.
    Kind regards,
    The Toluna Team

  • Andrea F

    Date: 07/10/2023

    Andrea F

    Date: 07/10/2023

    After achieving over 75k points and while being active in another consumer survey which would have provided an additional 100k points I find out that my account was suspended, their reasoning was "several inconsistencies", I have attempted over and over again to get detailed specifics on the inconsistencies that were reported as I have been an honest reviewer. If my profile information did not match I would have assumed that there would have been some curtesy notification to update or review what profile information is in there. It is a little suspicious that I rack up all these points and now I am suspended. From the looks of it there are several complaints with similar issues. All I wanted to do is to provide HONEST reviews in my spare time and get some gift cards to my favorite stores in the process, this was taken from me with no warning. Their customer service has been horrendous to work with and the representative "Jordan" merely provides generic responses. I feel as if I have wasted HOURS of my time trying to provide reviews to help businesses/companies with their own endeavors.

    Toluna USA

    Date: 07/18/2023

    Hello *******
    As you are aware, our utmost dedication is to offer the finest and most fulfilling experience to our Toluna Influencers. Simultaneously, we have a strong commitment to delivering our clients with top-notch data, as they depend on genuine feedback from consumers to make crucial business decisions. In order to maintain this exceptional standard of quality, we regularly perform thorough quality checks on our global members who have been identified as having the potential to compromise the integrity of our panel.
    Your account was flagged during these checks and temporarily suspended for further manual review, as we explained in ticket ********* 
    As we believe in second chances, following an in depth review we have decided to reopen your account on probation.
    We hope you are satisfied with the resolution and continue to take part in surveys in good faith.
    Looking forward to seeing you on the site again!
    Kind regards,

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