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Business Profile

Marketing Consultant

Ipsos-Insight, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 5, I completed a shop for Ipsos Insight LLC as agreed upon meeting all requirements of their contract. For the next two days, I went back-and-forth with them trying to get resolution on why they refused to reimburse me. I was supposed to receive up to $12 reimbursement in addition to a $9 payment for doing the shop. I spent a combined two hours doing this shop between driving to/from the location, the time spent at the location, and filling out the surveys for the shop. They stopped responding to my logical responses asking for clarification so I'm now turning to you in hopes for resolution. Their client charged me $0.50 for a cup of water on a mid-90s hot and humid day in ******* when I had to park and turn off my car and go inside to evaluate the restroom and stay for an additional 10 minutes following receiving my food. Nowhere in the contract did it mention that you couldn't ask for a cup of tap water and I've explained this to them before they stopped responding. I've even offered to only receive reimbursement of the $12 less the $0.50 for the water cup that wasn't listed on the menu or announced that it came at an additional fee, in addition to the $9 payment for completing the shop but they refused. I've been shopping for 10+ years now and have never had any incident remotely close to this. This is the first time I've had to file a report to BBB for shopping in those 10+ years. I'm asking for the $21 that I'm owed and would even be content with $21 less the $0.50 for tap water, if that's the holdup. Instead, they wasted my money and time and used me in breach of contract to complete their quality control for their client without compensating the individual who actually did the work. I swear there is only one individual working for this company as I tried multiple outlets to get ahold of them for resolution and it all went back to the same individual and email address.

    Business Response

    Date: 06/18/2024

    ****** Morris, the mystery shopper that submitted this complaint, conducted a mystery shop for one of our client's programs.  Despite clear instruction, the shopper
    purchased more than what was required due to the parameters of this
    assignment.  In this case, the client required only one entrée, one side and one
    drink to be purchased.  The shopper claims to have asked for water but was
    charged.  The validator (editor) for
    the report noted this and rejected the shop which resulted in no compensation
    for the shopper.  Nevertheless, our Director of ** ******* ******** has communicated to ****** ****** that Ipsos will compensate him the $21.00 requested, as a courtesy. The compensation should be remitted in the next 5 – 7 business days. For the above reasons, we would greatly appreciate if this complaint were removed from the public domain.

    Customer Answer

    Date: 06/18/2024

    I would like to receive payment before accepting the business' response. To clarify, it was not clearly stated that one was not allowed access to tap water on a mid-90 degree day in ******* humidity. They may consider revising their guidance documents so that their shoppers are aware.

    Customer Answer

    Date: 06/26/2024

    Payment was just sent yesterday.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email address was blocked for the **** *** shops and Debit Surcharge Testing on ****** *** shopper website without prior notice that frequent sigining up and incompleting the shops would lead to a block of the shops. I am requesting a review by a manager of the Ipsos Sassie LLC and the reinstating of the shops on ****** *** shopper since there was no notice that frequent abandonment of the shops would lead to blocking of shops.

    I like doing the shops for Ipsos however shoppers are penalized for not following the protocols but Ipsos and the editors are not penalized if they make mistakes. I completed Gas station shops where the shops were not reviewed for more than a week delaying payment, and Ipsos responded asking for patience. Shoppers need to be constantly checking our emails just in case the editors have edits on the shops requiring 24 hours turnaround. There is no phone number to contact Ipsos Sassie LLC if there are questions or complaints.

    I have been doing Ipsos shops for a while now and completing over 398 shops with an average rating of 9.

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive surveys to complete from IPSOS. Sometimes they are sent directly to my email address and most of the time I process them off of their website. I recently completed a survey sent to my email address. After completing the survey instead of giving me the credit for 60 points their website came up with an internal error. I have tried to be patient with them and requested the 60 points being credited to my account. So far all I have received is excuses such as they need a survey number to track. I have communicated to them more than once that the surveys received directly to my email address DO NOT have a survey number. I expect prompt attention when I report an issue. How can I provide a number for the survey if one is not attached. Attempting communication with them has also led to them sending out a noreply email which states "Do to heavy volume of requests it will take longer to address the request". If they would resolve the issue without bantering back and forth then their job would be much easier to handle.
    ******* ****

    Business Response

    Date: 10/13/2022

    Please let the respondent know that the issue with the missing 60 points was resolved immediately after the complaint was made. The points were awarded to his account on 9/12/22 under Transaction ID : ******** .

    He can check this by clicking on the number at the top of the page next to the yellow star. There he can view more detailed information about the points he’s earned and any points he’s spent on rewards.

     

    Kind Regards,

    Catalin

    Customer Answer

    Date: 10/13/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****

Ipsos-Insight, LLC is NOT a BBB Accredited Business.

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