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Business Profile

Nail Salon

Erika's Color Bar, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an appointment with the business for 10 am. And was told that I am late 15 minutes or more that I am denied service and my deposit is taken. The same standard holds if I want to change the appointment before 24 hours as well if I don’t show up.

    However today I had an appointment and the nail tech is 30 minutes late doing my appointment. I did inform the manager and said she is not more than an hour so therefore I will be given no discount nor if I don’t do the appointment although she’s late I don’t get my deposit back.

    This business standard is not at all fair and the fact that they don’t hold the same standards from customers to the business itself for the “deposit fee” $25 is held over my head and therefore it’s a lose lose situation for me

    Business Response

    Date: 07/25/2024

    We apologize in advance for the inconvenience that this situation might have caused you. Our $25 deposit policy is implemented to all of our client to hold the appointment and to avoid last minute cancelation and leaving our techs without a client for the hour. The $25 deposit fee is not an extra charge, its just a hold on the account which then gets deducted from your final payment. We only keep the $25 fee if there  is a no show or when the appointment is canceled in less than 24hrs.  We try to be as timely as possible but sometimes it becomes impossible to control timing. We would like offer you a 10% discount on your next visit. 

Erika's Color Bar, LLC is NOT a BBB Accredited Business.

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