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Business Profile

Roofing Consultants

Cedar-Life
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,

    I am writing to bring to your attention a serious issue I've encountered with this company and to seek assistance in resolving this matter.

    I am a homeowner who recently engaged Cedar-Life for a roof cleaning service, the primary purpose of which was to correct specific areas of streaking on my roof. Unfortunately, I am deeply dissatisfied with the service provided, and the company's refusal to address the issue has left me in a difficult situation.

    The service performed by the company did not address what was promised. There are visible signs of streaking remaining on the roof, despite the company's assurances.

    The company explicitly promised to remove streaking on the roof during the cleaning process. However, the streaks reappeared soon after the service was completed, indicating a failure to fulfill their commitment.

    Both myself and our builder, who is highly regarded in the area, were assured by that the issues with the roof would be promptly addressed. However, the company has failed to honor these assurances, leaving the matter unresolved.

    Despite bringing the matter to the attention of the company, they have refused to address the problem. I have made several attempts to resolve the issue amicably, but the company has been unresponsive to my concerns.

    It's important to note that the company claims to have a policy of satisfying customers with no exceptions (see front page of website). Unfortunately, my experience contradicts this policy, as the company has been unresponsive to my concerns.

    I am seeking your assistance in facilitating a resolution to this matter. Ideally, I would appreciate the company readdressing the roof cleaning issue promptly or providing a refund for the service. My intention is not to harm the reputation of the company but rather to ensure that I receive the service for which I paid. This matter cost me a significant sum (approximately $17K).

    I appreciate your prompt attention to this matter.

Cedar-Life is BBB Accredited.

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