Complaints

This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeServe USA Corp. has 34 locations, listed below.

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• 

  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
• 

  Home Service USA Repair Management Corp.

  PO Box 2172, Binghamton, NY 13902

• 

  HomeServe U S A

  PO Box 3452 Seattle, WA 98114-3452

• 

  HomeServe USA Corp.

  PO Box 401045 Las Vegas, NV 89140-1045

• 

  Home Emergency Insurance Solutions

  P.O. Box 11594 Richmond, VA 23286

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ********
  **** ******** **
  ********* *** *****
  ********************
  ###-###-####
  01-23-2025
  HomeServe Customer Service
  601 Merritt 7
  Norwalk, CT, 06851
  Subject: Violation of Consumer Rights – Fraudulent and Misleading Information
  Dear HomeServe Customer Service,
  I *** ******** ACCOUNT Plan #********* am writing to formally address a serious issue regarding my experience with your company on 01-23-2025. I believe HomeServe has violated my rights as a consumer by providing fraudulent, deceitful, and misleading information. I have been paying for protection plans that cover both my inside and outside electrical systems. However, I recently learned that critical issues, such as electrical surges or arcing inside the breaker box panel, are not covered under your plan on a service call today 01-23-2025.
  To make matters worse, my recent claim# ************-1 was denied on 01-23-2025 without prior notification that such problems were excluded. I was not informed of this exclusion, and I was given no facts or clear communication to help me make an informed decision when purchasing the plan. As a consumer, how am I expected to know that issues like electrical surges or breaker arcing are not covered, especially when this information is not clearly stated in your disclaimers or terms?
  This lack of transparency and the denial of my claim has caused my family and me severe distress and anxiety. We were left without vital protection during a serious electrical issue, all while continuing to pay for coverage we assumed was complete.
  I request immediate clarification regarding this matter, as well as a review of my claim for proper handling. I expect a thorough investigation into this situation and a response that explains how such critical information was overlooked, and what steps will be taken to resolve it.
  Sincerely,
  *** ********

  

  Business Response

  Date: 01/29/2025

  We are in receipt of the
  complaint filed by *** ******** and regret to learn of
  his dissatisfaction. HomeServe USA places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take customer complaints
  seriously and are happy to report that the issue is resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called *** ******** on January 29,
  2025, and attempted to clarify the terms and conditions of his policy. Mr.
  ******** regretfully remained dissatisfied with our efforts to offer an
  explanation.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Mr.
  ******** to reach out to us with any further concerns.
  

  Customer Answer

  Date: 01/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  *** ********

  Customer Answer

  Date: 01/31/2025

  I received a phone call from Home serve representative on January 29 of 2025 in which the representative continue to tell me the same thing as the other representative was telling me trying to refer me to read the disclaimers as I have stated in my complaint, my first complaint and also on January 30 of 2025 I uploaded another complaint a rebuttal stating the facts in my complaint Home serve representative continue to try to brush me off as a consumer not to fulfill the obligation of the contract and to perform services I believe that I have given in good faith in detail and my first complaint and then also in my second complaint, which is my rebuttal that I uploaded on your website on January 30 of 2025 as a consumer and as I stated to the representative from Home served that I spoke to on January 29 of 2025 that my consumer rights have been violated and also has been a breach of contract and that I would be seeking legal intent to sue and litigation This has been conveyed to the Home serve representative that I spoke to on January 29 of 2025.

  

  Business Response

  Date: 02/06/2025

  We are in receipt of the
  complaint rejection filed by *** ******** and regret to
  learn of his continued dissatisfaction.
  
  In response to the initial complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called *** ******** on January 29,
  2025, and attempted to clarify the terms and conditions of his policy. Mr.
  ******** was educated on how the storm damage to his system is not considered
  normal wear and tear and as such was excluded from coverage. Under general
  exclusions, his policy states “Damages, losses or expenses, whether from
  accident, negligence or otherwise, caused by: (a) You or any person or entity
  other than Us or HomeServe; (b) unusual circumstances, meaning . . . acts of God including
  but not limited to natural disasters, earthquakes, tidal waves, and extreme
  weather (such as tornadoes, drought, hurricanes, and floods); or (c) wildlife.”
  Our stance on the matter remains and is supported by the terms and conditions
  of *** ********’ policy.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Mr.
  ******** to reach out to us with any new concerns.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau
  **** ******** ** ****** **** ** ********** To whom it may concern:
  Dear Sir/Madam;
  I have a policy with Homeserve for my pipe and sewer system at *** ******* **** ****** ********* ** *****. 
  There was a broken main pipe which had to be repaired. I was given the okay by Homeserve to get it repaired, and I would be reimbursed the cost of the repairs. 
  I submitted the necessary documents to Homeserve on December 18th, 2024 (confirmation of receipt attached). Homeserve informed that this could take up to thirty (30) days to process. Therefore I waited, and on January 21st, 2025 I called to get an update. Only to be told that the claim number they provided me in the confirmation letter was incorrect. I was told to resubmit the forms and was given a new claim number (************-1). 
  I have submitted the paperwork with the new claim number, however, no one at Homeserve will confirm that they received it. Even though I sent it to the same email address, which is correct :-
  ****************************** 
  May I ask you to help me in recovering my claim. My premium is deducted each month without fail. 
  Thank you
  Sincerely 
  **** ****** (***)
  ******************
  ###-###-####

  

  Business Response

  Date: 02/03/2025

  We are in receipt of the complaint filed by **** ****** and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with *** ****** to resolve the issue to her satisfaction.
  
  We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ****** to reach out to us with any further concerns.

  Customer Answer

  Date: 02/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:   I will need Homeserve to satisfy my claim for reimbursement before I accept their response. Because of their non response to my many calls and requests. I have had someone contact me since BBB contacted them, however, I am somewhat cautious because of the ongoing issue. 
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 03/06/2025

  We are in receipt of the complaint filed by **** ****** and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
  
  In response to this complaint, a member of HomeServe’s Office of the President conducted a detailed investigation of the issue and as a result, called *** ****** on March 6, 2025, and agreed to her reimbursement request. *** ****** accepted this outcome.
  
  We trust this response satisfactorily resolves *** ******’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ****** to reach out to us with any further concerns.

  Customer Answer

  Date: 03/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very frustrated and have been getting the run around for the last month. Homeserve took a payment of $627.02 in error on 1/31/2024 from my checking account and stated that a refund was due on 1/2/2025 back to my checking account. This payment was not due at all. After a month of calling every day, the payment due has still as of 1/22/25 been approved. I am disappointed in Home Serve customer service. I need assistance from you. I live in ********* *** **** ***** account ******** ******** Plan ******** Every time I call I get a different response ***************** Tel: *** *** ******** *** ****. The billing department is completely incompetent and customer service. I have a residential house. email address ******************

  

  Business Response

  Date: 01/27/2025

  We
  are in receipt of ******** Brevetti’s complaint and regret to learn of his
  dissatisfaction. HomeServe USA places our customers at the heart of everything
  we do and considers customer satisfaction of the utmost importance. We take
  customer complaints seriously and are happy to report that the issue has been
  resolved.
  
  In
  response to this complaint, a member of HomeServe’s Office of the President
  conducted a detailed investigation of the issue and, as a result, called Mrs.
  ******** on January 23, 2025, and confirmed that the overpayment was refunded
  and received. Mrs. ******** was happy with the outcome.  Thank you for bringing this to our attention
  and allowing us the opportunity to respond. 

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint, and pursuing a FULL refund for services NEVER provided by this company for my mom. She is a senior citizen, dealing with cognitive issues and health issues. I'm her power of attorney, I contacted this company after noticing a charge on her account for $57. She had no idea what this was, or who this company is. I, along with my aunt contacted them, they stated she would be refunded and that the account would be cancelled. After calling, emailing and providing them with my documents, I finally spoke with "Corey"(who refused to provide his last name and was very rude), stated he would only refund $54 and that my mom signed up for this. I noticed a lawsuit against this company, and everything about them seems fraudulent. My mom gets confused, and probably thought this was some sort of bill and inadvertently signed up with this sham of a company. They were very unprofessional and very rude. $54 is not sufficient, and a TWO WEEK turnaround time for a refund is not sufficient. Its so obvious that this type of company preys on the elderly, and they ARE NOT legitimate. DO NOT USE THEM!! PLEASE LOOK AT THE LAWSUIT AND THEIR COMPLAINTS!!!

  

  Business Response

  Date: 02/04/2025

  We are in receipt of the complaint filed by *** ****** and
  regret to learn of her dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously.
  
  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and, as
  a result, reached out to *** ****** on January 27th, 2025 to discuss the
  findings. According to our records, *** ******’s Mother, **** ******* enrolled
  in Exterior Water Service Line coverage on December 19, 2019, via postal
  application.
  
  Having reviewed the records, we advised *** ****** we have
  a signed enrollment form on file, and HomeServe mailed renewal documentation to
  **** ****** annually. Whereby we have provided proof of enrollment, to ensure a
  mutual resolution to this issue, we have agreed to refund **** ******’s
  premiums as a gesture of good will. The Exterior Water Service Line coverage
  was cancelled on August 22, 2024.  
  
  We trust this response satisfactorily resolves Ms.
  ******** concerns. We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond. We welcome *** ****** to reach out to us
  with any further concerns.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on Home Serve's quarterly billing. I was billed in December of 2024 as usual. I was then billed again in January 2025. When I called customer service I was informed my regular June 2024 billing was not completed. I was never notified of this oversight and there was no interruption in my service. I called on January 22, 2025 asking why I was being charged again when I'd just paid in December. I asked to speak with a supervisor and after 35 minutes on the phone, most of it on hold I was routed to take a survey and the call was ended.
  
  The billing department can't or won't provide me with an explanation as to why I was never charged in June 2024 and why I was never contacted that there was a problem.

  

  Business Response

  Date: 02/04/2025

  We are in receipt of the complaint filed by ***** ********* and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue
  is resolved.

  In response to this complaint, a member of
  HomeServe’s Office of the President (“OTP”) conducted a detailed investigation of the issue
  and as a result, contacted *** ********* on
  January 27th, 2025, and
  confirmed that due to a system error, the June payments were not charged, and
  the recent additional charges were to make up for the missing quarterly
  payments. Due to the inconvenience this has caused, the OTP member offered the
  customer a discount on the upcoming plan year for each of her policies, which
  are due to renew this month. *** ********* accepted this outcome.

  We trust this response satisfactorily resolves *** *********’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ********* to reach out to us with any
  further concerns.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a payment via check. Check was cashed but the amount was not applied to my account. Received the new bill for double the amount. Called and was told that no payment was made. Gave them the information from bank that it was indeed made and that they cashed the check, provided the electronic check image from bank after it was cashed. They said they would review the issue. Received a call back saying that the check image was not proof of anything. Explained to them that the only way we can get this image is after it was processed by the bank when they cashed it. The refused, so I asked for a supervisor. They refused to let me speak to a supervisor first telling me that they were just going to tell me the same thing, then asking why I needed a supervisor to which I replied because I asked to speak with one. I was repeatedly denied a supervisor. When the finally agreed to let me speak with a supervisor, I was then told I would have to get a call back. I asked why and they told me that they didn’t have an internal line to transfer me on. The representatives name was Devin. Devon? All of this over $7.49. I am unable to upload documentation as it is too large a file.

  

  Business Response

  Date: 01/30/2025

  We are in receipt of the complaint filed by *********
  ************ and regret to learn of her dissatisfaction. HomeServe USA places
  our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We take customer complaints seriously and
  are happy to report that the issue is resolved.
  
   In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and, as
  a result, called Ms. ************ on January 27th, 2025, and offered to apply
  the missing payment as a credit to the account. Ms. ************ accepted this
  outcome.
  
   We trust this response satisfactorily resolves Ms.
  ************’ concerns. We appreciate you bringing this matter to our attention
  and giving us the opportunity to respond. We welcome Ms. ************ to reach
  out to us with any further concerns.

  Customer Answer

  Date: 02/06/2025

  Company resolved the issue to my satisfaction and made it right. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i started called home serve about a leakage in my home 12/1/2024 they sent ****** ******** the provider came out and said i have to call back to check your coverage , they returned 12/24/24 said its a crawl space problem then they dsent a person who said its a restoration problem i have papers showing i have that coverage also they left then they sent another person who said its a plummer problem and i have to call my home insurance co i called them they sent two companys out who said its a hot water leak which has been leaking and the vauvle has to be changed i recalled the homeserve and the rude uncaring dispatcher said i need a form to say the crawl space is clean, the crawl space is small but clean i saw two people from state farm co go under to check the water heater home serve people are telling lies about the space and just dont want to get the job done i,m a senior who just want clean air i have paid for this service yearly and never had to use it and now when i need help they are unwilling to fix my pipes is anyone available to help with home serve . i have called dominion energy who i purchased the insurance from who said they cant help

  

  Business Response

  Date: 01/27/2025

  We are in receipt of the complaint filed by **** ****** and regret to learn of her dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with *** ****** to resolve the issue to her satisfaction.

  HomServe has appointed two contractors who have established safe access issues with *** ******’s crawlspace, which must be remediated before we are able to effectuate an approved repair. A member of HomeServe’s Office of the President team (“OTP”) contacted *** ****** on Janurary 24th, 2025 and explained this situation. *** ****** advised she has her own contractor who is able to perform the repair. The OTP member has provided reimbursement instructions for *** ****** to use her own contractor, subject to the terms and conditions of her plan. 

  We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ****** to reach out to us with any further concerns and look forward to reaching a mutual resolution.

  
  

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered in October 2024 that Homeserve USA had been fraudulently charging me annually since October 2021. I had never heard of Homeserve USA before, do not own a home to begin with and never have, and never requested or looked into such services.
  
  When I first saw the charge in 2021 I flagged it as fraud and got a new credit card, but they found a way to continue charging my old card number so it never appeared on my statements.
  
  In October when I was investigating them, I found their emails in my spam folder where they prompted me many times to “set up my online account” and then “select a plan.” I never saw these emails and never responded, never set up an account, never confirmed a plan, or anything! They continued to charge me inconsistent amounts annually in October despite me never authorizing or consenting to anything. I have never received any goods or services from them, and cannot “cancel my account or plan” because I never set one up to begin with.
  
  These are the specific transactions I was charged and never authorized, consented to, and never received any receipt nor notification about the charges. I still have no idea what they are for, and if it is a subscription charge, the amounts have increased every year and I was never notified of these increases.
  
  October 7, 2021 - $51.71
  October 8, 2022 - $58.19
  October 8, 2023 - $64.67
  October 8, 2024 - $65.88
  November 21, 2024 - $5.27
  
  Overall, there is red flag after red flag regarding fraudulent behavior. I have no idea how they got my email and credit card number. I have never signed up for any services like this before, and again, I have rented apartments in multi unit buildings for the past five years. I HAVE NEVER OWNED A HOME and have never received any goods or services in return for these charges, which I never authorized to begin with.
  
  My bank has disputed the charges and refunded me, but they have been unsuccessful in getting HomeserveUSA to stop charging me.

  

  Business Response

  Date: 01/29/2025

  We are in receipt of the
  complaint filed by ******** ******* and regret to learn
  of her dissatisfaction. HomeServe USA places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take customer complaints
  seriously and are happy to report that the issue is resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called *** ******* on January 23,
  2025, and offered to cancel her policy and provide a refund. *** ******* accepted
  this outcome.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome ***
  ******* to reach out to us with any further concerns.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/30 reported electrical issue to HomeServe warranty. As of 1/17, contractor from *** **** ********** has not returned to fill in trenches in my yard and the neighbor’s yard. Electrical work was originally denied by *********** ******** provider for not being up to code and the repair had to be modified for electric reconnection. HomeServe supervisor said there was NO electrical code in unincorporated ****** ******. *** **** nicked my cable wires and the HomeServe supervisor said I needed to call the cable company- they weren’t responsible.

  Customer Answer

  Date: 01/23/2025

  Thanks to your assistance, Homeserve finally sent out a different company to complete the filling in of the trenches left in my yard and my neighbor’s yard. As of this morning 1/23/25 The work is completed. Thanks to Devon at Homeserve for escalating this issue and getting it taken care of finally. 

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Senior Citizen*** *** ******* set up auto pay for monthly withdrawals via her **** ** ******* account. HomeServe is stating they never received any payments but money has been withdrawn from her account each month. She has been trying to get this resolved since Nov. 2024
  Her Contract# ********

  

  Business Response

  Date: 01/28/2025

  We are in receipt
  of the complaint filed by ******* ******* and regret to learn of her
  dissatisfaction. HomeServe USA places our customers at the heart of everything
  we do and considers customer satisfaction of utmost importance. We take
  customer complaints seriously and are working with *** ******* to resolve the
  issue to her satisfaction.
  
  A member of
  HomeServe’s Office of the President (“OTP”) is investigating this matter
  thoroughly and working diligently to provide *** ******* with the necessary
  answers to her billing dispute and refund request. We anticipate a detailed
  explanation in the next week.
  
  We appreciate you
  bringing this matter to our attention and giving us the opportunity to respond.
  We look forward to reaching a mutual resolution with *** *******.
  

  Customer Answer

  Date: 01/30/2025

  Mr. *******,

   

  I have not receive update for my request refund. 

   

  November 29, 2024, HomeServe requested proof of payment from the bank which was forwarded on the same day. 

  Also, proof of payment sent from the bank on 1/16/2025.

  1/21//25 call from Eugene C****** * ********* stating received proof  of payment from bank and trying to resolve the issue 

  I requested.

  1/23/2024 Call from Eugene requestng proof of payment from my account. 

  1/24/2024 Emailed Proof of payment from my statement.

  ******************************* Phone # ###-###-####. 

  1/28/25 called Eugene left message.

  As of today no response.

   

  Mr ******* thank you for your help.

   

  ******* *******

  ###-###-####

  Customer Answer

  Date: 02/05/2025

  Good morning Mr. *******,

   

  I received my refund yesterday, 2/5/2025.

   

  Thanks for your assistance.

   

  ******* *******

  ###-###-#### Home