Complaints
This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 958 total complaints in the last 3 years.
- 343 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim with HomeServe around 7/17/2024 to address a slab leak in my home, They dispatched **** *** *** ******** ******* *** *** to my residence to resolve my issue. The company came out and determine that there was indeed a leak and presented options to remediate the issue. Due to the location and the type of piping materials that existed, they recommended that we did a repipe of our fresh water supply line, since a repair of copper would often result in a leak in another area in the future. I reached back out to Homeserve and advised that I am hiring Hers and His for the the repipe and asked about if I was able to have the maximum plan benefit of the $2,500 applied to the repair, I was told that was the maximum of the benefit and it would be covered. Fast forward several months after work has been completed, I'm now being told that HomeServe only covered the cost of the leak detection of $245. I am now seeking compensation of the approximate remainder of $2,255. Homeserve has been unwilling to resolve this to my satisfaction and state that they've paid out all that I was eligible for.
Business Response
Date: 01/09/2025
We are in receipt of the
complaint filed by **** ****** and regret to learn of his dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are working with *** ****** to resolve the issue to his
satisfaction.We appreciate you bringing
this matter to our attention and giving us the opportunity to respond. We
welcome *** ****** to reach out to us with any further concerns.Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 15th, 2024 I provided HomeServe USA documentation from **** ** ******* detailing the $208.80 bill pay transaction sent to them on 9/5/2024. This was after several calls to various HomeServe customer service numbers with numerous mixed messages including "you do not have an account with us" and "you are paid in full" only to receive multiple billing notices in the mail telling us our account is overdue. We finally got **** on the phone with HomeServe and suddenly they could find the account but not my payment. I have received no communication despite being told this would only take a couple of business days. They have stolen my payment and are unable/unwilling to do anything about it.
I would provide the account number on my billing notice but no one seems to be able to use that to look up my account. Also, only some of the representatives seemed to have knowledge of a merger/acquisition of Service Line Warranties which is what is on the billing notice. I think this was the root of the problem finding my account but not really the consumers issue. I just want my money back and account closed since clearly I can no longer trust this organization should I need their services.Business Response
Date: 01/06/2025
We are in receipt of the
complaint filed by *** ****** and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, contacted *** ****** on December
31, 2024, and offered him a refund. **.
****** accepted this outcome.
We
trust this response satisfactorily resolves *** ******’s concerns. We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome **.
****** to reach out to us with any further concerns.Customer Answer
Date: 01/13/2025
I have yet to receive the payment, so I do not consider this closed. They claim to have mailed it but that was supposedly sent 2 weeks ago.Customer Answer
Date: 01/22/2025
I have received the full amount by check for this refund after reaching out to my contact at HomeServe. There was apparently an issue getting my check sent out initially but this has now been received.Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have paid HomeServe monthly for appliance repair. Our wash machine has a hub assembly malfunction that needs repair. A branch of HomeServe, ServiceBench, did not respond to a scheduled appointment Dec.18 or called to reschedule. We have been customers of HomeServe for over twenty years and never experienced this issue before. We would like a response to our problem asap considering the machine is less than two years old. I have documentation of product registration and monthly statements for service. Thanks for your help in this matter.Business Response
Date: 01/08/2025
We are in receipt of the complaint filed by ***** ***** and
regret to learn of his dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are working with ***
***** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome *** ***** to reach out to us
with any further concerns.Business Response
Date: 01/08/2025
We are in receipt of the complaint filed by ***** ***** and
regret to learn of his dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are working with ***
***** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome *** ***** to reach out to us
with any further concerns.Business Response
Date: 01/08/2025
We are in receipt of the complaint filed by ***** ***** and
regret to learn of his dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are working with ***
***** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome *** ***** to reach out to us
with any further concerns.Customer Answer
Date: 01/09/2025
Apparently I’ve reached a dead end road on this complaint because HomeServe(appliance repair I pay monthly) nor ****** will cover the cost of hub assembly malfunction. I’m beyond frustrated that a machine less than two years old cannot meet durable expectations and cannot be covered in good faith being that the hub assembly is a critical component of the machine overall function.Customer Answer
Date: 01/09/2025
Apparently I’ve reached a dead end road on this complaint because HomeServe(appliance repair I pay monthly) nor ****** will cover the cost of hub assembly malfunction. I’m beyond frustrated that a machine less than two years old cannot meet durable expectations and cannot be covered in good faith being that the hub assembly is a critical component of the machine overall function.Customer Answer
Date: 01/09/2025
Apparently I’ve reached a dead end road on this complaint because HomeServe(appliance repair I pay monthly) nor ****** will cover the cost of hub assembly malfunction. I’m beyond frustrated that a machine less than two years old cannot meet durable expectations and cannot be covered in good faith being that the hub assembly is a critical component of the machine overall function.Business Response
Date: 01/16/2025
We are in receipt of the rejection complaint filed by David
***** and regret to learn of his continued dissatisfaction. Homeserve USA
places our customers at the heart of everything we do and considers customer
satisfaction of utmost importance. We take customer complaints seriously.
In response to *** *****’* complaint rejection, a member of
HomeServe Office of the President (OTP) verified that the diagnosis of the
faulty hub and transmission is not covered under the plan. We understand that ***
***** remains dissatisfied with this outcome; however, we believe our findings
and investigation to be fair and consistent with the terms of his service
agreement.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome *** ***** to reach out to us
with any further concerns.Business Response
Date: 01/16/2025
We are in receipt of the rejection complaint filed by David
***** and regret to learn of his continued dissatisfaction. Homeserve USA
places our customers at the heart of everything we do and considers customer
satisfaction of utmost importance. We take customer complaints seriously.
In response to *** *****’s complaint rejection, a member of
HomeServe Office of the President (OTP) verified that the diagnosis of the
faulty hub and transmission is not covered under the plan. We understand that ***
***** remains dissatisfied with this outcome; however, we believe our findings
and investigation to be fair and consistent with the terms of his service
agreement.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome *** ***** to reach out to us
with any further concerns.Business Response
Date: 01/16/2025
We are in receipt of the rejection complaint filed by David
***** and regret to learn of his continued dissatisfaction. Homeserve USA
places our customers at the heart of everything we do and considers customer
satisfaction of utmost importance. We take customer complaints seriously.
In response to *** *****’s complaint rejection, a member of
HomeServe Office of the President (OTP) verified that the diagnosis of the
faulty hub and transmission is not covered under the plan. We understand that ***
***** remains dissatisfied with this outcome; however, we believe our findings
and investigation to be fair and consistent with the terms of his service
agreement.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome *** ***** to reach out to us
with any further concerns.Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get an electric problem fixed for 13 months. HomeServe has assigned 3 different electrical companies. they don't show up or they say they will and then don't. I have made many phone calls with the same result. They have asked me to pay the contractor of my choice and be reimbursed but i have no trust in the company. I feel they take my money and are scammers. There are locals who would love the business but they don't contract with HomeServe probably because they are good companies. The HomeServe contractors seem to be 100 miles away. I want them to pay a local company who will do the job. ***** ******** was one company I talked to. they seemed professional. They are in ***** **. It seems after I call HomeServe they get me off the phone and do nothingBusiness Response
Date: 01/03/2025
We are in receipt of the complaint filed by ***** ****** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are working with *** ****** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and giving us the opportunity to respond.
Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When our heat went out due to electrical box problem Homeserve could not find a repair person so we made sure to confirm that our power company(who actually advertises for this place!) and the box would be covered. They made us wait a couple more days and even talked to our power company and we were promised no problem just send paid invoice. We did that and waited a few days then get email stating that they need inspection reports, permits etc since it is over 500 dollars. It was less then 500 dollars! We didn't have any of that and our power company said they shouldn't need to do all that either. So you are unable to call Homeserve reimbursement department. All you can do is send emails. I have sent 5 so far and no response. I just asked if they would be sending a check and if they need more to call our power company because we have no such inspection reports(in fact it was the power company who came here on own when detected problem). I have called customer service and they said from what they can see, we have not met criteria! I explained to them they are asking for things their own email said is not required and we don't have. They said to send reimbursement another email. Which I did, and still no reply. The fact that you can not talk to anyone handling the case, and they don't reply to emails for weeks is very concerning. I have enclosed first email they sent stating only needed paid invoice, then subsequent one where they changed terms of contract stating thats not good enough, need all the additional things in 2nd email. Also copy of paid invoice. The fair business act seems to be violated changing terms of contract midstream. And I gave them phone number to call power company and ask for whatever they need. But they do not reply nor reimburse.Business Response
Date: 12/27/2024
We are in
receipt of the complaint filed by ***** ***** and regret to learn of his
dissatisfaction. HomeServe USA places our customers at the heart of everything
we do and considers customer satisfaction of utmost importance. We are happy to
report that the issue is resolved.
In response to
this complaint, a member of HomeServe’s Office of the President (“OTP”)
conducted a detailed investigation of the issue and as a result, called Mr.
Blais on December 26th, 2024, apologizing for delays in finding a contractor
and approving his reimbursements request for repair of his electrical system.
*** ***** accepted this outcome.
We trust this
response satisfactorily resolves *** *****’s concerns. We appreciate you
bringing this matter to our attention and giving us the opportunity to respond.
We welcome *** ***** to reach out to us with any further concernsCustomer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They fixed the problem, thank you so much for the help! Homeserve was also very attentive, thanks to all of you for fixing this problem
Sincerely,
***** *****Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I just had all new units (furnace, hot water heater, a/c installed on Friday, 12/20/24. In the middle of the night, my basement was completely flooded after only 2 days. I tried desperately to reach someone for help (I am disabled and alone) and left a message with an operator and no one called me back. I repeatedly called this morning and still no one has called me back. This is not only bad business, it’s unacceptable.Business Response
Date: 12/31/2024
We are in receipt of the complaint filed by *** ****** and
regret to learn of her dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously.
In response to the complaint, a member of HomeServe's Office
of the President ("OTP") conducted a detailed investigation. The OTP
representative made multiple attempts to establish communication with *** ******,
both through phone calls and email.
Regrettably, despite these attempts, our OTP representative
was unable to contact *** ****** to address her concerns. We encourage *** ******
to reach out to us at her earliest convenience.
We appreciate you bringing this matter to our
attention and giving us the opportunity to respond.Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Currently: Unfulfilled service replacement reimbursement for clothes washer. Unfulfilled service request for oven range. These issues have been ongoing over the course of the last few years of my 15 year account holding. It has taken several months to get call backs and to an understanding with the service representatives. These issues need to be resolved immediately. I’ve made several attempts to contact supervisors. Representatives keep promising a resolution with no avail.Business Response
Date: 01/03/2025
We are in receipt of the complaint filed by ******* ******* and
regret to learn of her dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are happy to report that
the issue is resolved.In response to this complaint, a member of HomeServe’s
Office of the President conducted a detailed investigation of the issue and as
a result, emailed *** ******* on January 2nd, 2025 and clarified
that because HomeServe did not administer the policy she was enrolled in at the
time the claims were filed, her utility company would be assisting further. ***
******* accepted this outcome.We trust this response satisfactorily resolves *** *******’s
concerns. We appreciate you bringing this matter to our attention and giving us
the opportunity to respond.Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2024 I called HomeServe to setup a repair to unclog a main sewer line that was causing plumbing issues in the downstairs apartment. I stressed the urgency of the problem as clogs in the main line can cause sewage backups into the apartment which can be a health hazard. Home Serve attempted to setup multiple plumbers to come out but none of them could come out the same day, so they told me to hire a plumber on my own who could come out the same day, and that they would reimburse me. I received the reimbursement form to fill out online, uploaded the plumbing receipt, and have been waiting on reimbursement. This was early October 2024, it is now late December 2024 and I have not received reimbursement. I have called at least 3-4 times, and each time I receive a different story from the representatives. The latest as of 12/20/2024 when I called today was "It appears we received all your documentation on the workorder ending xxB02F3-1 but then we cancelled the reimbursement request, and opened a duplicate order and it's been missing documentation.". I asked them to explain why they cancelled a complete reimbursement request that was not missing documentation, they didn't know. I asked them why they made a duplicate to begin with, they didn't know. I told them it seems a bit nefarious to have created a duplicate work order that was missing documents, and then cancelling the work order that HAD all the documents for reimbursement, as if there was an attempt by HomeServe to simply never pay me. Again, I have called multiple times over the last 2 months, including 12/12 and now 12/20. On 12/12 I was told Reimbursement team would call me to square it away immediately. That never happened. On 12/20 I was told I can't speak to the reimbursement team, but they will call if they need anything. Explain the logic here -- they were missing documents on the duplicate claim THEY made, but never called? Representatives appear to not know what they're doing, and seemingly lieBusiness Response
Date: 12/24/2024
We are in
receipt of the complaint filed by ******* ***** and regret to learn of his
dissatisfaction. HomeServe USA places our customers at the heart of everything
we do and considers customer satisfaction of utmost importance. We are happy to
report that the issue is resolved.
In response to
this complaint, a member of HomeServe’s Office of the President (“OTP”)
conducted a detailed investigation of the issue and as a result, called Mr. *****
on December 20th, 2024, apologizing for delays in finding a
contractor and approving his reimbursements request for the sewer line
clearing. *** ***** accepted this outcome.
We trust this
response satisfactorily resolves Mr. *****’s concerns. We appreciate you
bringing this matter to our attention and giving us the opportunity to respond.
We welcome *** ***** to reach out to us with any further concerns.Initial Complaint
Date:12/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a leak in my basement, contacted the home serve where there is a warranty for plumbing issues and was advised we do not have coverage. Have been paying for this service for many years and never filed a claim. Now the services are required, miraculously there is no service available.Business Response
Date: 12/27/2024
We are in receipt of the complaint filed by ****** ******
and regret to learn of her dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are happy to report that
the issue is resolved.
In response to this complaint, a member of HomeServe’s
Office of the President conducted a detailed investigation of the issue and as
a result, called *** ****** on December 23, 2024, and advised the coverage was
reinstated which allowed her to place a service call. *** ****** accepted this
outcome.
We trust this response satisfactorily resolves *** ********
concerns. We appreciate you bringing this matter to our attention and giving us
the opportunity to respond. We welcome *** ****** to reach out to us with any
further concerns.Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:12/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Timeline
- I signed up for a water heater repair and replacement insurance policy with Homeserve on 9/4.
- I entered a claim with Homeserve on 11/1 to have a plumber inspect our water heater as we had been having inconsistent water temperatures in our shower.
- Homeserve scheduled an appt for me using their preferred contractor.
- Contractor came to our house on 11/4 and recommended a full water heater replacement as a repair was not possible.
- Contractor contacted me to order water heater and schedule installation. They billed me for $2,234 and said that Homeserve would reimburse me after the installation was completed.
- Water heater was installed on 11/11
In December I contacted HS as I had not received my reimbursement. I proceeded to speak with no short of 10 individuals from various HS customer service reps, **** ******, the contractor. Nobody was able to address my issue, nor connect me to a supervisor until 12/16. At least 3 hours of my time were dedicated to this.
The supervisor said that my reimbursement was rejected because I had entered a claim prior to the 90 day mark. Evidently in the fine print it says that claims cannot be submitted until 3 months from the start of the contract. I did not see this when I signed up, and throughout my communications with HS to coordinate my plumbing appt and water heater replacement they didn't indicate once that this claim was not eligible to be reimbursed. If I had known that there was a 3 month requirement I would not have submitted the claim when I did, nor would I have proceeded with the replacement.
HS did not acknowledge their error in communication with the customer and have created deceptive fine print to cheat customers out of being able to file claims on their policy. I feel scammed and truly not appreciated as a customer. I would ask for BBB's help in negotiating a reimbursement with HS. If that is not possible, I would like a formal apology for the horrible experience I have had with them.Business Response
Date: 01/16/2025
We are in receipt of ***** *********** complaint and regret
to learn of her dissatisfaction. HomeServe USA places our customers at the
heart of everything we do and considers customer satisfaction of the utmost
importance. We take customer complaints seriously and are happy to report that
the issue has been resolved.
In response to this complaint, a member of HomeServe’s
Office of the President conducted a detailed investigation of the issue and, as
a result, called *** ********* on January 3, 2024 and reimbursed him for the
out-of-pocket in question. *** ********* accepted this outcome.
We trust this response satisfactorily resolves *****
*********** concerns. We appreciate you bringing this matter to our attention
and giving us the opportunity to respond. We welcome *** ********* to reach out
to us with any further concerns.Customer Answer
Date: 01/16/2025
Better Business Bureau:
I sincerely appreciate you advocating on my behalf. I've never gone through this process before and wasn't sure if it would be successful, but based on the result I feel vindicated and feel like I got justice as a consumer.This only gives me more confidence in the work that you do.
Sincerely,
***** *********
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