Complaints

This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
• 

  Home Emergency Insurance Solutions

  Unpublished Fresno, CA 93722

• 

  HomeServe USA

  PO Box 1656 Marietta, GA 30061-1656

• 

  HomeServe USA Corp.

  PO Box 598 Little Rock, AR 72203-0598

• 

  HomeServe USA Corp.

  PO Box 1447 Jackson, MS 39215-1447

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  billed after cancellation/never renewed. On website when checking availability of plans in my area my area isn't even covered and when trying to sign in it shows no account linked to email or address. No other option to sign up other than inputting zip code to get a quote. So I'm being billed and offered a service that isn't even available to me in my area

  

  Business Response

  Date: 09/27/2024

  We are in receipt of the complaint filed by *** **** and
  regret to learn of her continued dissatisfaction. HomeServe USA places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take customer complaints seriously.
  
  In response to this complaint, a member of HomeServe’s
  Office of the President (“OTP”) reviewed the relevant account details. The OTP
  representative tried to reach *** **** multiple times on September 23,
  September 24, and September 26th, 2024, leaving a voicemail and sending an
  email to prompt a return call. We encourage *** **** to get in touch with
  HomeServe should she wish to discuss any further concerns.
  
  We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond. 

  Customer Answer

  Date: 09/28/2024

  I cancelled this account back in 2016/17 as this service was no longer needed. I have no charges from 2017 thru 2022. When I saw this charge I checked later statements and saw I was also charged in 2023. So for 5yrs after I cancelled there were no charges and then they just start again.  I can show statements if needed. Also if you check availability for my zip code it states that none is available in my area. So how and why am I being offered and charged for something not available in my area for 2yrs.

   

  

  Business Response

  Date: 10/01/2024

  We are in receipt of the complaint rejection filed by Ms.
  **** and regret to learn of her continued dissatisfaction. HomeServe USA places
  our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We take customer complaints seriously.
  
  In response to *** ****’s complaint rejection, a member of
  HomeServe Office of the President (OTP) emailed *** **** on October 1st, 2024,
  as they were unable to reach her by telephone. The OTP member provided a
  breakdown of the information regarding the Exterior Water Service Line Plus
  Restoration coverage payment dates and amounts received from enrollment on July
  26, 2014, through to cancellation on September 23, 2024.The only cancellation
  request HomeServe has received with regards to the Exterior Water Service Line
  Plus Restoration was on September 23, 2024, and a pro-rata refund was
  processed.
  
  We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeserve insured my property and I paid monthly. I had two other claims with no issues now they are refusing to call me back about a sewage line replacement that is covered. They previously claim the building as commercial when a residential zoning is in place. The company does everything they can to not pay. Terrible business I would use ****** any day over Homeserve

  Customer Answer

  Date: 09/24/2024

  I would like to remove complaint. We have had communication and working through the issue. Thanks ***** ***********

  ********* *** ********

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Homeserve water line protection for my house. We have had it for several years. Our front water line broke. I filed a claim. They sent out a company to repair it, ****** ******* ******** in ********** The company destroyed the front of our house. They broke our front sidewalk into pieces. They ripped up our front yard and our bushes and just left it saying they would come back later to repair it. After many phone calls they finally came back 5 months later and sent an incompetent work crew who had no idea what they were doing. The pictuers of what they did to the front of our house don't lie. We didn't have a choice of who came to our house to do the repairs. Homeserve sent a company that was horrible. The concrete repair company had several OSHA violations and now my sidewalk and driveway are destroyed. I called Homeserve several times to have them help me to get my house repaired. They did nothing. Duchess was the last person I talked to and she said my sidewalk looked fine. I told her they used spray paint on the driveway to cover the spilled concrete. Her exact words were "Homeserve does not see any concerns on the sidewalk. I am sorry I thought you saw the email where I advised that we did not have concerns on how the sidewalk was put back .The spray paint that was used was for driveways." You can see in the pictures that the "driveway spraypaint" that they used to cover the spilled concrete had wiped off. They are supposed to protect my home's value. They instead lowered the value. We now have a concrete sidewalk and a driveway to repair. They sent a horrible company to my house and then did not help in fixing the problem. Do not use this company.

  

  Business Response

  Date: 09/30/2024

  We are in receipt of the complaint filed by **** ***** and
  regret to learn of her dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously and are working with Mrs.
  ***** to resolve the issue to her satisfaction.
  
  We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond. We welcome **** ***** to reach out to us
  with any further concerns.

  Customer Answer

  Date: 10/01/2024

  I am not ready to accept or reject Homeserve’s efforts.  They are working on it and have been very nice and helpful.  Nothing has actually been repaired yet, so I don’t want to close out the case.   I am hopeful that this will get resolved but so far it has just been phone calls.  

  Customer Answer

  Date: 10/08/2024

  This claim has not been resolved.  Homeserve is not choosing to fix the damage.   They are giving me a small amount of money that won’t cover much if any of it.   

  

  Business Response

  Date: 10/15/2024

  We are in receipt of the complaint rejection filed by Lisa
  ***** and regret to learn of her continued dissatisfaction. HomeServe USA
  places our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We take customer complaints seriously.
  
  In response to Ms. ******* complaint rejection, a member of
  HomeServe Office of the President (OTP) emailed Ms. ***** on October 10th,
  2024, to respond to her additional questions and concerns. The OTP member
  explained that the monetary goodwill offer was a courtesy to attempt to resolve
  the customers dissatisfaction and recognize her tenure as a customer. As the
  restoration had been completed to the required standards of the terms and
  conditions, no further remediation would take place, however, the goodwill
  payment could be used towards betterment, if desired.  We understand that Ms. ***** remains
  dissatisfied with this outcome; however, we believe our findings and
  investigation to be fair and consistent with the terms of her service
  agreement.
  
  We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond. We welcome Ms. ***** to reach out to us
  with further concerns.

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a policy and did not receive service.
  My family went over a month without hot water due to their issues with my accounts & issues with them finding me contractors. I called them everyday for over a month to get things moving, in tears bc my wife & children are having issues & yelling at me to fix it & everyday at the same time, they tell me that if I have anyone touch my wiring that our contact would be void! I spend HOURS on the phone with them & never spoke to the same person twice. The final issue I had was needing electric work done & when they finally told me I could be reimbursed if I find a contract, I do. Within an afternoon Samson electric spent about 10 mins in my basement, they charged my 300$, and I finally had hot water again.
  I sent the receipt to them and they tell me I don’t have an account.
  I have all bills, phone records of the hours I’ve spent talking to them.
  The issues I’ve had the past year go all the way back to when their contractor destroyed my furnace & I no longer needed Gas service. This created a huge issue since I had to turn my gas off, & for them to continue my service. This is all hard for me to type. I’ve told them everytime that I’m a disabled homeowner on a limited income & I need them to come through for me.
  Plz call & speak if you’d like.

  

  Business Response

  Date: 09/16/2024

  We are in receipt of the complaint filed by ******* ******
  and regret to learn of his dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost importance.
  We take customer complaints seriously and are happy to report that the issue is
  resolved.

  
  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and as
  a result, called *** ****** on September 13th, 2024, and offered
  reimbursement. *** ****** accepted this outcome.

  
  We trust this response satisfactorily resolves Mr. Taylor’s
  concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond. We welcome *** ****** to reach out to us with any
  further concerns.

  Customer Answer

  Date: 09/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that I had a drain issue in a rarely used shower. The pipe was not fully connected to the shower drain flange.
  *I start a claim with Homeserve
  *Homeserve records this as a backed up drain for some reason.
  *The first company came out on 2/20/24. They weren't prepared of course but essentially too much work because it was a shower pan on the slab and to see if he next company Homeserve would call might fix it. I uploaded a phot of the drain with grill taken off.
  *2nd time a different company came 2/23/24, they also were told it was a blocked drain even though I had corrected Homeserve several times. He said it would be hard to fix. He was a friendly guy, he did offer to remove the existing drain flange to see if it could be fixed. In removing the drain from the pan he accidentally chip the perimeter of the that the flange goes into in the shower base. Because he wasn't prepared do that type of work he said he'd have to come back. Again, he was told it was a blocked drain. I was told that the claim would still be open, but a lot of time passed before I could call them back out.
  *3rd time was 6/5/24 a different guy from same company from 2nd time. He was also told it was a blocked drain. He took a look and said, oh the shower pan is cracked it can't be fixed. I told him it was crack accidentally when the previous guy removed the drain flange. He said there was nothing he could do, the whole thing would need to be removed.
  *I called HomeServe, they said that there is nothing they can do. In the policy it says it's not their fault if something is broken more when attempting to fix. It is not covered.

  

  Business Response

  Date: 09/19/2024

  We are in receipt of the complaint filed by **** ********* and
  regret to learn of his dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously and are working with ***
  ********* to resolve the issue to his satisfaction.

  We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond.

  

  Business Response

  Date: 09/24/2024

  We are in receipt of the complaint filed by **** *********
  and regret to learn of his dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously and are happy to report that
  the issue is resolved.

  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and as
  a result, called Mr. ********* on September 19th, 2024 and advised
  that the contracted service provider that HomeServe dispatched in February had
  agreed to perform the repairs. Mr. ********* accepted this outcome.

  We trust this response satisfactorily resolves Mr. *********’s
  concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond. We welcome Mr. ********* to reach out to us with
  any further concerns.

  Customer Answer

  Date: 10/01/2024

  Inam currently talks with someone at Homeserve. I reached out to them last week and go an out of office reply. This is not something I would considered answered as I am trying to get a hold of the person.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022 I contracted with Homeserve USA to provide coverage for my outside water/sewer lines and indoor plumbing and electricity. I use a credit card to make monthly payments. Earlier this year there was fraudulent activity on the card I use for payment and I replaced it. After giving Homeserve the replacement card I noticed that there were several times I had been billed more than once. Immediately, I called them for an explanation. I was told that the service I was I initially paying $9.99 for (now it's $11.99 I was never advised of the increase) was not billed for several months and I was billed for multiple times in a single month without my knowledge or consent. I called Homeserve again after I printed out all the credit card bills and spoke with Kendra who claimed she would submit my account to accounting for a full review and get back with me. It's been almost 4 full weeks. Now when I call I'm outsourced to ********* ***** or to people who's first language is NOT English, I have to repeat over and over my simple request, REVIEW MY ACCOUNT FROM OCTOBER 2022 THROUGH AUGUST 2024 and refund any overpayments.

  

  Business Response

  Date: 09/13/2024

  We are in receipt of
  the complaint filed by ***** ****** and regret to learn of her dissatisfaction.
  HomeServe USA places our customers at the heart of everything we do and
  considers customer satisfaction of utmost importance. We are happy to report
  that the issue is resolved.
  
  In response to this
  complaint, a member of HomeServe’s Office of the President(“OTP”) conducted a
  detailed investigation of the issue and as a result, called Ms. ****** on
  September 10, 2024, and apologized for the confusion in her billing, confirming
  that she has not been double billed. OTP offered clarification about the dates
  and amounts billed on her account and highlighted that the change in premium
  had been sent in writing approximately 1 month before renewal. *** ******
  accepted this outcome.
  
  We trust this
  response satisfactorily resolves *** ******’s concerns. We appreciate you
  bringing this matter to our attention and giving us the opportunity to respond.
  We welcome Ms. ****** to reach out to us with any further concerns.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express my complete and utter disgust of both HomeServe and ****** plumbing who both failed to resolve my persistent exterior water leak issue. My first service call was on 2/19/2024 when I had an exterior water leak, the technician just patched up my line. Inquired why they do not repair the entire line and he said that they only do that when there are multiple request in a 6 month time period. Fast forward to 8/27/24 I had another large water bill and it was due to an exterior leak, another technician from ****** plumbing came by on 8/29/24. He was supposed to arrive between 10am and 2pm but he was over 3 hours late and didn't arrive until 5:30 pm. He found the leak and again just patched it up like the first technician. He didn't stay around long enough to make sure the leak completely stopped. On 8/30/24 the day after the technician came by, I checked meter and it was still running with all the water turned off in the house meaning the technician did not fix the issue. I called HomeServe again to let them know the issue is not fixed. I inquired and asked at what point do they replace all the lines and she said if there are multiple issues within 6 months. I also spoke to ****** to set up service on 9/4 , and I asked the same question and was advised HomeServe will have to put in a request to replace the lines. Then I called HomeServe again and was told that's incorrect ****** has to request to replace lines. I am beyond frustrated due to the run around I am getting from both companies. I pay for a warranty service all I want is for the lines to be replaced and not just patched up. I'm sick of high water bills!!!!! It has been 6 months and this is my THIRD exterior leak, the lines need to be replaced!

  

  Business Response

  Date: 09/05/2024

  We are in receipt of the complaint filed by ******* ********
  and regret to learn of her dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost importance.
  We take customer complaints seriously and are happy to report that the issue is
  resolved.
  
  In response to this complaint, a member of HomeServe’s
  Office of the President called and emailed Ms. ******** on September 4th,
  2024, and received a response by email advising the issue is resolved.
  
  We trust this response satisfactorily resolves Ms.
  ********’s concerns. We appreciate you bringing this matter to our attention
  and giving us the opportunity to respond. We welcome Ms. ******** to reach out
  to us with any further concerns.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase the A/C and Heat System coverage. Monday, August 26th our a/c unit was blowing hot air. I called to request a service call. Someone finally came out yesterday, August 28th. He said the compressor was bad and the refrigerant is now obsolete. He said it was not repairable due to obsolete parts and refrigerant so he recommended a new system. Home Service called me today and said that nothing is covered. Told me I had a REPAIR ONLY contract. She kept repeating that it was all left in a voice mail. I asked for a copy of the technicians notes and she said no it was all left in a voice mail. I believe she said that a dozen times when I would ask a question. Why wouldn't I be told it was a REPAIR ONLY contract when I specifically asked if it is not repairable would the plan cover a replacement and was told yes on the call with the sales person. Repairs are covered up to $10,000. The representative said it is stated as nonrepairable. It was all let in a voice mail. I am furious at out robotic the service call center is but the initial sales person was nice, polite and said yes to all of my questions.

  

  Business Response

  Date: 09/04/2024

  We are in receipt of the complaint filed by ******* *******
  and regret to learn of her dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost importance.
  
  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and as
  a result, called Ms. ******* on September 3, 2024, and advised that the service
  agreement does not cover replacement.  Although the customer disagreed, we
  believe our findings and investigation to be fair and consistent with the terms
  of her service agreement. We have cancelled Ms. *******’ coverage at their
  request. 
  
  We trust this response satisfactorily resolves Ms. *******’
  concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond.  We welcome Ms. ******* to reach out to us
  with any further concerns. 

  Customer Answer

  Date: 09/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repair replacement coverage with **** ****** which service by Homeserve.
  Per my contract, the plan coverage for the replacement of range stove specifically is $550. In March, I had an issue with my range, they told me that they could not repair the range so they advised me to replace it on my own then I could be reimbursed. When I called in June 2024 after replacing the stove range and providing all documentation required, the rep told me that she had approved the $550 reimbursement which was per the plan contract. A few weeks after, I received a check of only $500. I have called several times and every time I am told someone will contact me within 24 hours and that is has been escalated to asupervisor. Today 08/28/2024, I called for about the 6th time to follow-up and the rep tells me that they deducted my $50 coz a technician had come and attempted to repair my range unsuccessfully in March 2024. They have given me a run around since June and now giving me a lame excuse, so they do not fully reimburse me per the agreement on my repair/ replacement plan. I need my full reimbursement per the contract agreement.

  

  Business Response

  Date: 09/05/2024

  We are in receipt of the complaint filed by ******* *****
  and regret to learn of her dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously and are happy to report that
  the issue has been resolved.
  
  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and, as
  a result, reached out to Ms. ***** on August 30th, 2024, and advised that the
  remainder of her reimbursement was being processed.
  
  We trust this response satisfactorily resolves Ms. *****’s
  concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond. We welcome Ms. ***** to reach out to us with any
  further concerns.

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Home Serve Insurance initially December 14, 2018. On June 11, 2022, I had major water damage in the pipes up to the house. I called Home Serve immediately & they stated that I was not covered on the exterior of the house. On that same date, I added coverage to my policy for ALL plumbing, water heater, damage to electrical appliances, surge, & air conditioning, etc. I have NEVER filed a claim with Home Serve. I spoke with Home Serve January, 2024. I was told that reimbursement would happen, but I had to send them specific information, with documentation. I replied to all of Home Serve's requests on January 25, 2024. I called several times, was given told that if I was not contacted within 30 days, to call them back." I've been given the "run around" and so I requested to speak to a supervisor every time i called. Everyone I spoke with was very nice, and assured me that matters would be handled, and messages to Home Serve would be sent. Was NEVER told via correspondence that claim was denied. One person with whom I spoke was extremely rude & made uncaring, nonsensical statements about reimbursements, on March 14, 2024. she could not find documentation that I had spoken with Home Serve. Suddenly she said, "your claim has been denied." I indicated at that time that I would be seeking recourse from the Attorney General and Better Business Bureau. I again requested to speak with HER supervisor. NO ONE from Home Serve EVER called me in response to my many requests & email submissions. On April 17, 2024, called Home Serve, & was told that someone put in a denial to my claim as of March 14, 2024, the same day I spoke with the rude woman. I submitted the name of repair person, reason for needed repair, license#, address, phone#, etc, as requested.
  There are 11 accounts from which monthly premiums were deducted from our bank:
  $7.99
  $12.99
  $6.49
  $5.49
  $11.99
  $3.99
  $12.69
  $13.99
  $9.99
  $6.99
  $4.99
  Total amount: $97.59.
  See attached documentation.

  

  Business Response

  Date: 09/03/2024

  We are in receipt of the complaint filed by ***** ********
  and regret to learn of her dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously and are happy to report that
  the issue has been resolved.
  
  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and, as
  a result, reached out to **** ******** on August 30th, 2024, and advised that her
  reimbursement has been approved. **** ******** accepted this outcome.
  
  We trust this response satisfactorily resolves **** ********** concerns. We appreciate you bringing this matter to our attention
  and giving us the opportunity to respond. We welcome **** ******** to reach out
  to us with any further concerns.