Complaints
This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 964 total complaints in the last 3 years.
- 340 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for home serve through ***** ****** ******** ******* approximately june 2021. Anytime I attempted to file a claim, there was some reason that it was not covered.
December 2024 i spoke with a home serve customer service representative who stated she would cancel all plans and I would receive a refund for three months of payments.
Those refunds were never sent. My plans were not canceled. Unfortunately, because I receive email statements that are in very small print. I didn't follow up on whether or not I was told the truth.
When I did check, I found out that nothing had been done. I attempted to contact home serve and was told there were no notations to my account about the cancellations.
When I ask to speak with a manager, I was put on hold for over fifteen minutes with noone coming back pick up the call.
I went to home serve website, but was unable to sign in and received a message, "something went wrong try again later." I ended up in a chat with a representative. I am waiting to see what happens from there.
Business Response
Date: 05/13/2025
We are in receipt of ***** ******* complaint and regret to
learn of her dissatisfaction. HomeServe USA places our customers at the heart
of everything we do and considers customer satisfaction of the utmost
importance. We take customer complaints seriously and are happy to report that
the issue has been resolved.
In response to this complaint, a member of HomeServe’s
Office of the President conducted a detailed investigation of the issue and, as
a result, called *** ***** on April 29, 2025, and confirmed that the contracts
were cancelled, and she was refunded appropriately. *** ***** accepted this
outcome.
We trust this response satisfactorily resolves ***** *******
concerns. We appreciate you bringing this matter to our attention and giving us
the opportunity to respond.Customer Answer
Date: 05/15/2025
I have spoken with a representative from home serve. I was told that I would be reimbursed, and I am waiting for those checks to arrive. I am also awaiting confirmation that this charge.No longer appears on my electric bill.
I am reluctant to close this matter until reimbursement has been received, and I have confirmed that the billing for this company ceased.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HomeServe and their service contractor ****** ******** caused severe damage to my lawn during repairs to fix a leaking underground water main line. Several repeated phone calls have been ignored. Large areas of my lawn were left sunken, uneven, and deep ruts left from the heavy equipment. Unearthed rocks are all over the lawn to the point my landscaper is unable to properly cut the grass. They also left my sidewalk uneven after removing and replacing during the water line repairs. I am asking for my lawn to be restored/repaired as it was prior to repairs and not someone to come out and say they are waiting for the ground to settle and never return. All of my neighbors had the same repair done, and they all had their lawns restored the same day or within a couple of days. My neighbors and I take very good care of our lawns, and to have a company come out and destroy your property is outrageous. Looking for a complete resolution.Business Response
Date: 05/13/2025
We received ******* ******** complaint and regret learning
of her dissatisfaction. HomeServe USA places our customers at the heart of
everything we do and considers customer satisfaction of the utmost importance.
We take customer complaints seriously and are happy to
report that the issue has been resolved. In response to this complaint, a
member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and, as a result, called *** ****** on April 30,
2025, and deployed a service provider to perform basic restoration. *** ******
accepted this outcome and confirmed the work was completed.
We trust this response satisfactorily resolves *** ******'s
concerns. We appreciate you bringing this matter to our attention and allowing
us to respond.Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made a claim when they where still ********* in 2022. They switched over to homeserve around that same time the claim never got paid out and called and they are pretending that the info never got transferred over. I have the email from ********* approving the claim.Business Response
Date: 04/30/2025
We are in receipt
of the complaint filed by **** **** and regret to learn of his dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance.
In response to this
complaint, a member of HomeServe’s Office of the President (“OTP”) conducted a
detailed investigation of the issue and as a result, explained to *** **** that
his reimbursement request and approval took place 1 and a half years before
HomeServe acquired *********’s book of business and referred *** **** to
********* directly for past reimbursement claims and missing checks.
We understand this
may not be the outcome *** **** desired; however, we maintain that the
investigation and outcome provided is fair, reasonable and consistent with the
expectations of the service agreement.Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/30/2025 our sewer line began backing up into the house and cause flooding in the basement. We contacted HomeServe who we have an insurance policy with, they sent a plumber out who confirmed a break in the sewer line. Home Serve and their plumber had a discussion, Home Serve stated this wasn’t covered because the sewer line breached an interior wall. The sewer line does NOT breach an interior wall, the line exits through the EXTERIOR FOUNDATION WALL which is exactly what is written in our policy as a covered repair. We requested a second opinion, Home Serve then verbally stated this was covered after conversing with the second plumber. The next day, Home Serve changed their mind. The plumber they sent demanded $20,000 in cash because they would begin the project of replacing the sewer line. In the meantime we continued conversations with Home Serve who continued to go back and forth on if this was covered or not. To date (4/24/2025) a member of Home Serve has NOT come to inspect the line to see that the line does in fact run through and EXTERIOR FOUNDATION WALL.
We have now submitted the claim for reimbursement 3 times, after having a separate contract complete the job for less than the policy maximum. We have supplied ALL requested documents each time. A CSR contacted us for additional documents, that do not exist, we have attempted to contact her every single day for the last month and a half with 0 response. Then two days ago received an email stating we needed to submit the claims 4th time and the 30 day window will begin again.
My family went without running water in the home for 38 days because we were not allowed to have another contractor come in IF Home Serve was in fact going to cover the job. It has been 84 days since the initial issue began and Home Serve continues to be uncommunicative and downright disgusting customer service.
At this point all we want is a yes or no, and if it’s a yes the funds provided.Business Response
Date: 05/01/2025
We are in receipt of the complaint filed by ****** * ****** and
regret to learn of his dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are working with ****** *
****** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome ****** * ****** to reach out
to us with any further concerns.Business Response
Date: 05/01/2025
We are in receipt of the complaint filed by ****** * ****** and
regret to learn of his dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are working with ****** *
****** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome ****** * ****** to reach out
to us with any further concerns.Business Response
Date: 05/01/2025
We are in receipt of the complaint filed by ****** * ****** and
regret to learn of his dissatisfaction. HomeServe USA places our customers at
the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously and are working with ****** *
****** to resolve the issue to his satisfaction.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome ****** * ****** to reach out
to us with any further concerns.Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Summer of last year we filed a claim with Home Serve to get out pipes fixed, the 1st contractor out & they dug 10 holes in our backyard while cutting a few lines to our home, and still not repairing the pipes. They were fired, then another company came out, to repair the pipe issue, they did, they also filled the holes, well here we are April 2025, and one of the holes is now a sink hole, two of our poor dogs fell in it & we had to have them pulled out. We contacted Home Serve regarding this issue, they said they'd definitely resolve the issue, as of today & 2-3 emails later they have decided not to resolve the issue.Business Response
Date: 05/13/2025
We are in receipt of ******* ********’s complaint and regret
to learn of his dissatisfaction. HomeServe USA places our customers at the
heart of everything we do and considers customer satisfaction of the
utmost importance. We take customer complaints seriously and are happy to
report that the issue has been resolved.
In response to this complaint, a member of HomeServe’s Office of the
President conducted a detailed investigation of the issue and, as a
result, called ******* ******** on 5/12/2025, and discussed the restoration
aspect of their repair.
We trust this response satisfactorily resolves ******* ********’s concerns.
We appreciate you bringing this matter to our attention and giving us the
opportunity to respond.Customer Answer
Date: 05/21/2025
Good morning, they called/emailed as if they were going to fix the issue but then they said they weren't, I'm really not sure what's going on with them, its really simple, they caused the issue, they should fix the issue.
Mrs. ********
Business Response
Date: 05/21/2025
We received ******* ********* complaint and regret learning
of his dissatisfaction. HomeServe USA places our customers at the heart of
everything we do and considers customer satisfaction of the utmost importance.
We take customer complaints seriously and are happy to
report that the issue has been resolved. In response to this complaint, a
member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and, as a result, called ******* ******** on May
15th, 2025, to discuss the already addressed additional restoration issue.
We trust this response satisfactorily resolves ******* *********
concerns. We appreciate you bringing this matter to our attention and allowing
us to respond.Customer Answer
Date: 05/29/2025
Hello, I've been responding to the emails, they still refuse to resolve the issue, the sink hole is getting worse & my dogs can't roam the yard bc of it.
*************
Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking at my bank records the other day and I noticed that Homeserve deposited $71.88 into my account on one occasion on 4/17/2025 and $149.76 on that same day. They were then withdrawn hours later. I called my bank and they gave me a number to contact Homeserve. I had never heard of Homeserve, had no knowledge of their services but somehow they had my banking information which was concerning to me. When I contacted them, they informed me that I had signed up in December of 2022. I looked at my bank records and it shows they were charging me around roughly $200 a year about 3 times a year from 2023 to present. Shame on me for never checking until now. I first told the woman on the phone that I wanted to cancel and she gave me the runaround of "you'll have to pay $7,500 to replace a water line without Homeserve, etc." Once I talked her into cancelling, she said I'd be issued a $158 refund (which I still have not seen in my account a week later). Finally, I asked her to send me verification that I had actually signed up for these services. She said she would have to put in a ticket for that since I did it online so I told her to do it. She said she would reach back out to me. She never did. I called Homeserve today and asked for my refund and I asked for verification that I signed up for their services. She informed me that I would receive my refund on 4/29. Fine, great. Now I asked for the verification again and said that someone had put a ticket in for it. She said "let me put you on hold while I get my supervisor". After being on hold for quite a while, the woman said that "look, we don't just pull your information out of a hat. You signed up for this but since you did it online, I can't prove it to you." I then told her that this was a scam, I have never needed their services and if I see anything other than a refund on my account, I will be taking Homeserve to court.Business Response
Date: 05/01/2025
We are in receipt of the complaint filed by ***** **** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer
satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue
is resolved.
In response to this complaint, a member of
HomeServe’s Office of the President conducted a detailed investigation of the issue
and as a result, contacted Mr. **** on April 30th, 2025 and explained that his refund began
processing on April 29th, 2025 and should be deposited within 3-5
business days. The member also provided the relevant documentation, including
renewal notices and the original order confirmation email from December 28th,
2022, as proof of enrollment. Mr. **** accepted this outcome.
We trust this response satisfactorily resolves *** ****’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome
Mr. **** to reach out to us with any further concerns.Initial Complaint
Date:04/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My water heater failed right before new year's day. I called home serve and they attempted to get a plumber to come to my house to fix the water heater, however none of the plumbers were avaliable until after January 4th. I called a plumbing service and they were able to come out the next day. I filed the attached pictures and invoice to a reimbursement claim with home serve. They requested that I contact ** **** for a more detailed invoice, which I did, and they provided the attached invoice. Home serve requested that I get another invoice, and ** **** said that was the most detailed invoice they issue. Home serve closed my reimbursement request without issuing a refund and will not answer any further correspondence.Business Response
Date: 05/06/2025
We received ***** ******** complaint and regret learning of
his dissatisfaction. HomeServe USA places our customers at the heart of
everything we do and considers customer satisfaction of the utmost importance.
We take customer complaints seriously and are happy to report that the issue
has been resolved.
In response to this complaint, a member of HomeServe’s
Office of the President conducted a detailed investigation of the issue and, as
a result, called *** ****** on April 18, 2025, and reimbursed his expenses
based on HomeServe’s network provider cost. *** ****** accepted this outcome.
We trust this response satisfactorily resolves Mr. ********
concerns. We appreciate you bringing this matter to our attention and allowing
us to respond.Customer Answer
Date: 05/08/2025
Complaint: ********
I am rejecting this response because: I didn't accept the response from Homeserve during the call on April 18th. I told the office of the president that I expected them to cover more than the $1800 that they sent only after I filed a complaint.I paid $4500 to bring the water heater up to code, and found out from homeserve that they wouldn't have covered those costs, nor would they have covered the costs to schedule an inspector to come to my house as required for water heater installation in VA.
They said that it was all in the user agreement that if a water heater broke, they would only cover the cost of THAT specific item. I am not satisfied and will be terminating all agreements I have with homeserve and pay for fixes myself, since I would have to do that anyway because they don't even cover 50% of the repair prices.
Sincerely,
***** ******Business Response
Date: 05/20/2025
We received ***** ******** complaint and regret learning of
his dissatisfaction. HomeServe USA places our customers at the heart of
everything we do and considers customer satisfaction of the utmost importance.
We take customer complaints seriously and are happy to report that the issue
has been resolved.
In response to this complaint, a member of HomeServe’s
Office of the President conducted a detailed investigation of the issue and, as
a result, called *** ****** on April 18, 2025, and reimbursed him based on
invoices provided. *** ****** accepted this outcome.
We trust this response satisfactorily resolves Mr. ********
concerns. We appreciate you bringing this matter to our attention and allowing
us to respond.Customer Answer
Date: 05/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.After the call with home serve, they stated they would issue a second check to cover the remainder of the costs incurred. I am still waiting for this check, but I have agreed that this is acceptable based on the conversations we held and the respectful manner we all handled the situation.
Sincerely,
***** ******Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** ** ***** ***** *** Consumer states he has been paying this business $32.89 for appliance coverage for his furnace (and other appliances) monthly from 2017-2024. The day before Thanksgiving of 2024 his furnace stopped working. Consumer called business for service on the furnace and he was told they couldn't get there until Monday. Consumer then called another business (*****) to service the repair. Consumer states he called Home Serve to get a reimbursement for the cost of the repair that the other company did. Consumer states that the business wanted proof of the other company's license, permit, invoice, etc... which they were provided by *****. Consumer states that he received 2 checks, one for $2.70 and another for $.70.Business Response
Date: 05/01/2025
We are in receipt of the complaint filed by ****** ********** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer
satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue
is resolved.
In response to this complaint, a member of
HomeServe’s Office of the President conducted a detailed investigation of the issue
and as a result, called Mr.
********** on April 29th 2025, and confirmed that, after contacting his hired contractor, the necessary
documentation was obtained and we were able to approve his reimbursement in
full. It was also explained the prior checks he had received were refunds of
overpayments on his canceled contracts. Mr. ********** accepted this outcome.
We trust this response satisfactorily resolves Mr. **********’s concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome Mr. ********** to reach out to us with any further concerns.Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve been a HomeServe customer for over 12 years, consistently maintaining coverage for the sewer line. About 10 years ago, I received a notice stating that if the sewer line beneath my home were to fail, it wouldn’t be covered unless I purchased a separate policy. Based on that, I enrolled in the additional policy—specifically to protect against that exact scenario.
On 4/16, I called to report a problem. A plumber was sent out on 4/17, and by 4/18, my claim was denied. The sewer line under my home has failed—exactly the situation this second policy was supposed to cover. Instead, I was told the policy only applies to fresh water lines bringing water into the home. That is not what I was sold, and not what I’ve been paying for over the last decade.
HomeServe’s refusal to cover the repair feels like a classic bait-and-switch. This policy is a scam, and the fact that ******** endorses this service only adds to my frustration. I would strongly caution anyone considering this coverage to read the fine print and not rely on what they’re told when signing up.Business Response
Date: 05/01/2025
BBB RESPONSE:
We are in receipt
of the complaint filed by ***** ******** and regret to learn of her dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are happy to report that the issue is resolved.
In response to
this complaint, a member of HomeServe’s Office of the President conducted a
detailed investigation of the issue and, as a result, contacted Ms. ******** on
April 29th, 2025, and provided her with the requested
documentation.
We trust this
response satisfactorily resolves ***** O’Reilly’s concerns. We appreciate you
bringing this matter to our attention and giving us the opportunity to respond.
We welcome Ms. ******** to reach out to us with any further concerns.Thank you,
Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Monday, March 31, 2025, I received an email confirming that my claim had been approved in the amount of $6,368.71 claim *************** for a repair made to my Exterior Sewer/Septic Line. The total invoice submitted was $6,635.27, with $266.56 not approved due to HomeServe not being contacted first to investigate the issue. I accepted that decision.
On Monday, April 14, 2025, I received check #****** for the approved reimbursement amount. I deposited the check via mobile deposit; however, shortly after, I was notified by my bank that the deposit was denied due to a stop payment placed on the check.
Since then, I have made multiple attempts to contact HomeServe for clarification and resolution:
Monday, 4/14/2025 – I called immediately after the stop payment notice and was told the reimbursement had been closed. I was advised to call back the next day and that Tameka would escalate the matter to a supervisor.
Tuesday, 4/15/2025 – I received no follow-up. I called again and spoke to Tamara, who said she would escalate the issue to a supervisor via email.
Wednesday, 4/16/2025 – Still no response. I called again and spoke to RJ, who connected with a supervisor named Rosanna. Rosanna stated she did not know why a stop payment was placed on the check but would escalate the issue for investigation.
Thursday, 4/17/2025 – No update. I spoke again with Tamara, who apologized and promised another escalation. Later that day, I received an email from Kendrell G****** requesting a completed ACH form for direct deposit.
Friday, 4/18/2025 – I called again and spoke with Rosanna, but was told there was still no information available.
As of today, I have not received a resolution, nor have I received the reimbursement for the approved claim. This delay, coupled with the lack of communication, is unacceptable—especially given the fact that the claim was approved, the check was issued, and then a stop payment was placed without explanation.Business Response
Date: 04/30/2025
We are in receipt of the
complaint filed by *** ******* and regret to learn of her
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called *** ******* on April 25,
2025, and offered a gratuity due to the delays experienced. *** ******* accepted
this outcome.
We
trust this response satisfactorily resolves *** *******’s concerns. We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome *** *******
to reach out to us with any further concerns.Customer Answer
Date: 05/05/2025
Complaint: ********
I am rejecting this response because:
The reimbursement promised to me in the amount of $162.00 for the interest accrued on my credit card has not been received. Until this is received I do not want this complaint closed.
Sincerely,
******* *******Business Response
Date: 05/28/2025
We are in receipt of the rejection complaint filed by *** *******
and regret to learn of her continued dissatisfaction. Homeserve USA places our
customers at the heart of everything we do and considers customer satisfaction
of utmost importance. We take customer complaints seriously.
In response to this complaint, a member of HomeServe’s
Office of the President conducted a detailed investigation of the issue and as
a result, reached out to *** ******* on May 21, 2025, and advised that her courtesy
check had been processed. *** ******* confirmed the courtesy check was
received.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We welcome *** ******* to reach out to us
with any further concerns.
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