Complaints

This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
• 

  Home Service USA Corp

  On File with BBB Nashville, TN 37219

• 

  HomeServe USA

  PO Box 267 Annapolis, MD 21404-0267

• 

  HomeServe USA

  PO Box 1656 Marietta, GA 30061-1656

• 

  HomeServe USA Corp.

  PO Box 4067 Portsmouth, NH 03802-4067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested service on a warranty I bought through my natural gas company. They came out and I never got an answer rather they would fix the issue. The people they used to come out stated they probably “wouldn’t” cover a breaker box that I found out was on recall along time ago due to a potential house fire. After not hear from them I canceled the service. The next month I was charged again. They refuse to refund the month that I had no service with them and shouldn’t have been charged. This company wants to collect the money until something needs repaired.

  

  Business Response

  Date: 11/20/2023

  We are in receipt of the complaint filed by Mr. ******* and
  regret to learn of his dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously.
  
  In response to this complaint, a member of HomeServe’s
  Office of the President (“OTP”) conducted a detailed investigation of the issue
  and as a result, contacted Mr. ******* on November 15, 2023, to discuss his
  billing concerns. We tried reaching out to Mr. ******* but were unable to
  connect after multiple attempts. As a courtesy of HomeServe, we would like to
  offer Mr. ******* reimbursement for last month’s charges and would welcome
  outreach to advise how he would like to proceed with the reimbursement.
  We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond.   

  Customer Answer

  Date: 11/30/2023

  Ok I’ve reached out to them, they have no clue about the response from the last message. I missed the call as my wife works when they do. If they would like to call they can call me ****** ******* at ###-###-####. Or respond with they are sending me the refund via check. Attached is the transcript of the recent chat. 

  

  Business Response

  Date: 12/05/2023

  We are in receipt of the
  complaint filed by ****** ******* and regret to learn of
  his dissatisfaction. HomeServe USA places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take customer complaints
  seriously and are happy to report that the issue is resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called ****** ******* on November
  30th, 2023, and confirmed we were sending a reimbursement check for
  last month’s payments on the Interior Electrical and Gas Line policies as a
  courtesy of HomeServe.   ****** *******
  accepted this outcome.
  
  We
  trust this response satisfactorily resolves ****** *******’s concerns. We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome ******
  ******* to reach out to us with any further concerns.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wed Nov 8... Called Insurance company to fix 1 outlet that went out in my sleep. He came out and said that that switch on the wall was bad and the electric outlet that had a wall light attached on it was bad. He did something in the breaker box (which he said was bad - and that is COVERED by the insurance per the electric company that read over the policy for me) and then all my lights in the bedroom and bathroom as well as other bedroom went out. He said he could not turn them on as it would cause a fire. He got an extension cord and ran it to my computer so I can have wifi. He said he had to come back and check the attic tomorrow. The next day I was told by the company that the electrician said that I was not covered and to talk to the electrician that was out here now. I said he was out last night and asked her to repeat and she hung up on me. Called the electrician and he said he was working on it with the company. My friend called them with me online and explained the problem and was told would escalate the problem. The electrician said he would come out on his own to check the attic but then he got sick. He also told me to go ahead and report them to the BBB as you can see in the conversation I had with him on Text. I called the electric company and they said I should never have let him leave - I said he told me if he turned it back on there would be a FIRE and that he needed to come back the next day. I have LUPUS and can not be sleeping on the sofa but need to sleep in my bed with my electric throw and not in a dark room without a clock or working lights ... Please HELP Me --

  

  Business Response

  Date: 11/17/2023

  We are in receipt of the
  complaint filed by **** *** and regret to learn of her
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously
  and are happy to report that the issue has been resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called **** *** on November 16,
  2023, and confirmed the job was completed. The representative also offered Ms.
  *** monetary goodwill due to delays in completing her repair. **** *** accepted
  this outcome.
  
  We
  trust this response satisfactorily resolves Ms. Fox’s concerns. We appreciate
  you bringing this matter to our attention and giving us the opportunity to
  respond.  We welcome **** *** to reach
  out to us with any further concerns.

  Customer Answer

  Date: 11/27/2023

  ***** ***** ********************
  ***** ********* ******** *** **** ***** **
  *** **** *****************
  ******** *** ***** **** ***** ******** **** **********
  
   
  
  **** ****

  I tried looking on your site but can not find my complaint.  Yes, someone from the company contacted me and they did send another electrician out; however, I am NOT statisfied at all with the company.  I got sick with bronchitis either from having to sleep in a dark, cold room since I had no electricity (which is what the nurse thought)  or because the electrician that was out for one outlet then all the electricity in both bedrooms and bathroom went out and he left me without any electric saying he would come back the next day. Then he said he had bronchitis and he got it from his wife.  He did not wear a mask in my house which I did ask because I have LUPUS and can not take the chance of getting sick which I did. 

   

  I should have been put up in a hotel for 7 nights that it took for someone else to come out.  The electrician that came out next found the problem very easy - it was an outlet behind my bed that I never use. 

   

  So why did it take so long for the company to send someone else out and kept telling me it was because the first man told them it was my ceiling fan in the living room which I was not using as it is COLD outside and I kept telling them that the first man kept telling me he did not know what the problem was - so who was telling a lie?

   

  Is this how they treat all their senior citizens esp those of us that are sick ?  *

  Thank you in advance,

  Sincerely,

   

   

  **** ***
  
  **** ********* ****

  **** ****** ** *****

  ###-###-####

  

  Business Response

  Date: 12/08/2023

  We are in receipt of the complaint rejection filed by Ms. *** and regret to learn of her continued dissatisfaction. HomeServe USA places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously.
  In response to Ms. ****s complaint, a HomeServe Office of the President (OTP) representative contacted her on November 27, 2023, to further address her concerns. Having initially accepted our monetary goodwill, we were saddened to hear she remained dissatisfied.
  Our records indicate that Ms. *** did have heating and lighting, however, following additional discussion, she confirmed she couldn't use certain appliances like her heated blanket and clock due to an outlet issue. In addition, our OTP representative did offer to find a sooner appointment request during the repair delay, however, Ms. *** was amicable to the November 15, 2023, date for the appointment. The repair was completed on this day.
  We acknowledge Ms. ****s continued dissatisfaction. In light of the additional feedback, we are happy to confirm we have discounted the remaining premiums on her cooling system plan as a courtesy. We hope that Ms. *** agrees that our that our investigation and resolution align with the terms of her service agreement and are both fair and consistent.
  We appreciate you bringing this matter to our attention and giving us the opportunity to respond. 

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a sewer protection insurance coverage plan and have had a sewer backup 5 times in a year a half. I asked Homeserve to send a plumber to use a sewer camera to see what is obstructing the sewer line and they refused to send a technician. I have lost personal property due to water backup in the basement and Homeserve refuses send technician to see what is blocking the sewer

  

  Business Response

  Date: 11/22/2023

  We are in receipt of the complaint filed by Mr. ********
  and regret to learn of his dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously and are working with Mr. ********
  to resolve the issue to his satisfaction.
  
  In response to this complaint a
  member of HomeServe’s Office of the President contacted Mr. ******** on November
  11th, 2023, and offered to approve and have a camera ran through his
  sewer line as requested. Mr. ******** accepted this outcome, and we will be
  following up on the next steps after receiving footage of the line.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond. We welcome Mr. ******** to reach out to us with
  any further concerns.

• Initial Complaint

  Date:11/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeserve refuses to pay for a repair on a pipe which the contract states they cover. Quote from the contract under what is covered says “a blocked or leaking line that takes wastewater from your home” and “non-functioning backflow prevention devices that are part of your line”. Quote from plumber invoice “ Repaired leak on discharge line.”

  

  Business Response

  Date: 11/14/2023

  We are in receipt of the
  complaint filed by *** ******** and regret to learn of his
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously
  and are happy to report that the issue is resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called Mr. ******** on November 13,
  2023. The member approved the reimbursement for his out-of-pocket repair
  expense.  Mr. ******** accepted this
  outcome.
  
  We
  trust this response satisfactorily resolves *** ********’s concerns. We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Mr.
  ******** to reach out to us with any further concerns.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Home serve last week on Tuesday and they said that they would send someone out. They arrived on Wednesday. They took a part off of my furnace and I asked him what did he think what the issue was and the technician did not seem to know. So, I called Home Serve and they said they would send someone be back on Thursday, but no one showed up. I have called Home serve again and they said that a technician would be out on Monday. Monday comes and no one arrived. I want to get my furnace fixed.

  

  Business Response

  Date: 11/21/2023

  We are in receipt of the
  complaint filed by Ms. ******* ******* and regret to
  learn of her dissatisfaction. HomeServe USA places
  our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We take customer
  complaints seriously and are happy to report that the issue is resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called Ms. ******* on November 21,
  2023, and cancelled her Heating System coverage at her request. In addition, a
  monetary goodwill gesture was provided for her customer experience.
  
  We
  trust this response satisfactorily resolves Ms. *******’s concerns. We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Ms.
  ******* to reach out to us with any further concerns.

• Initial Complaint

  Date:11/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my utter disappointment with the extremely limited coverage of the HomeServe sewer insurance plan. Disappointment also with HomeServe’s excuses not to authorize a replacement of our external sewer line as a permanent solution using different exclusion statements in their policy.
  In in June 2022, and especially December 22, 2022 through May 11, 2023, HomeServe plumbers came five times to perform rudimentary auger removal of roots inside the sewer line in my front yard. Five times repeating the same quick fix and expecting the sewer line to remain open. This is clearly flawed logic. Auguring roots is not a solution, it is a band aid. Excavation and replacement of the sewer line is the obvious permanent solution to satisfy the customer.
  These experiences have been exasperating. We constantly check the basement after operating a dishwasher, washing machine to verify effluents are not backing up in the basement. I ask readers, would you put up with 5 months of repeated basement flooding? Would you expect your insurance company to provide a complete problem resolution?
  The public needs to know before they enroll in this service plan, the inadequate level of customer support and ineffective long term permanent resolution with residential sewer pipe problems.
  Read the HomeServe insurance contract very, very carefully and be cautious of the exclusions that allow HomeServe not to replace your sewer line.
  Under paragraph 2, they will arrange and pay for the “repair” of a single blocked exterior sewer/septic line. Note the work “repair” – if anything can be done to get sewage flowing through the line, they consider that a repair, no matter how short a time period said repair suffices. To the average person, who purchases a policy, “repair” is presumed to be a permanent solution. HomeServe only repairs, they do not replace.
  We will pay someone else to make permanent restoration of our sewer line. I am cancelling HomeServe insurance.

  

  Business Response

  Date: 11/15/2023

  We are in receipt of the complaint filed by Mr. ******* and
  regret to learn of his dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously.
  In response to the complaint, a member of HomeServe's Office
  of the President ("OTP") conducted a detailed investigation. The OTP
  representative made multiple attempts to establish communication with Mr. *******,
  both through phone calls and email.
  Regrettably, despite these attempts, our OTP representative
  was unable to contact Mr. ******* to address his concerns. We encourage Mr. *******
  to reach out to us at his earliest convenience to discuss the repair
  repudiation. 
  We appreciate you bringing this matter to our attention and
  giving us the opportunity to respond.

  Customer Answer

  Date: 11/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The HomeServe response is disingenuous.  I called Julie S******* from the "office of the president" twice. Once the phone was busy. A second time the phone rang for 15 minutes and no one answered.  This is just the kind of service this company has offered the past 10 months.  I will continue to call her daily and will return here to report how often her telephone does not answer.
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 11/30/2023

  We are in receipt of the complaint
  rejection filed by Mr. ******* and regret to learn of his dissatisfaction.
  HomeServe USA places our customers at the heart of everything we do and
  considers customer satisfaction of utmost importance. We take customer
  complaints seriously.
  In response to this
  complaint rejection, a representative from HomeServe's Office of the President
  (OTP) made several attempts to reach Mr. ******* through phone and email on
  November 8, 11, 14, and 22, 2023. Voicemails and emails were left requesting a
  callback. After receiving an email from Mr. ******* on November 27, 2023,
  asking for a call on November 28, 2023, at 9.15 am, the OTP representative
  contacted him.
  In this call, the
  OTP member informed Mr. ******* that, according to the terms and conditions,
  particularly exclusion point 10, the replacement of the entire line is not
  included in the Sewer Septic Line Coverage. Mr. ******* expressed his
  dissatisfaction with this decision and ended the call.
  We appreciate you
  bringing this matter to our attention and giving us the opportunity to respond. 

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have an outside water line protection, wanted someone to come check the main. I was told it is not cover. Not sure what I am paying for than.

  

  Business Response

  Date: 11/09/2023

  We are in receipt of the complaint filed by ****** ***** and
  regret to learn of her dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of the utmost
  importance. We take customer complaints seriously and are happy to report that
  the issue has been resolved. 
  
  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and as
  a result, called Ms. ***** on November 7th, 2023, and clarified her policy
  coverage under the Water Service Line contract. Additionally, a member of
  HomeServe's Office of the President offered to share other suitable policies
  with the customer during this time.  Although the customer declined our
  offer, we believe our findings and investigation to be fair and consistent with
  the terms of her service agreement. We have cancelled Ms. *****’s coverage at her
  request. 
  
  We trust this response satisfactorily resolves Ms. *****’s
  concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond. We welcome ****** ***** to reach out to us with any
  further concerns.  

  

  Business Response

  Date: 11/09/2023

  We are in receipt of the complaint filed by ****** ***** and
  regret to learn of her dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of the utmost
  importance. We take customer complaints seriously and are happy to report that
  the issue has been resolved. 
  
  In response to this complaint, a member of HomeServe’s
  Office of the President conducted a detailed investigation of the issue and as
  a result, called Ms. ***** on November 7th, 2023, and clarified her policy
  coverage under the Water Service Line contract. Additionally, a member of
  HomeServe's Office of the President offered to share other suitable policies
  with the customer during this time.  Although the customer declined our
  offer, we believe our findings and investigation to be fair and consistent with
  the terms of her service agreement. We have cancelled Ms. *****’s coverage at her
  request. 
  
  We trust this response satisfactorily resolves Ms. *****’s
  concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond. We welcome ****** ***** to reach out to us with any
  further concerns.  

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never sign up with them. And being force a sign up???? Trying to cance as of this moment

  

  Business Response

  Date: 11/14/2023

  We are in receipt of the complaint filed by Mr. *******
  ********* and regret to learn of his dissatisfaction. HomeServe places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take complaints seriously.
  
  In response to the complaint, a
  member of HomeServe's Office of the President ("OTP") conducted a
  detailed investigation. The OTP representative made multiple efforts to
  establish communication with Mr. *********, both through phone calls and email.
  
  Regrettably, despite these attempts,
  our OTP representative was unable to contact Mr. ********* to address his
  concerns. We encourage Mr. ********* to reach out to us at his earliest
  convenience to engage in a discussion regarding his request regarding an
  enrollment dispute. We are committed to resolving this matter and are eager to
  assist Mr. ********* with his concerns.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contracted for boiler repairs if needed. I contacted them and had a service visit on 02NOV for boiler going on and off before it gets to thermostat temperature. Mechanic claimed it to be fixed however overnight heat stopped working all together and unit won’t go on. Called service line at 0730 this morning, again at 0915 and again at 330pm and every time I’m told I will get a call within an hour. 8 hours have passed, no calls and no heat My problem should have been priority as it’s a preexisting issue which was not fixed. Customer service is poor as operators simply say “dispatch will call you” yet again, I have yet to get a call back and it’s freezing in ** home.

  

  Business Response

  Date: 11/14/2023

  We are in receipt of the complaint filed by Mr. ******* *******
  and regret to learn of his dissatisfaction. HomeServe places our customers at
  the heart of everything we do and considers customer satisfaction of utmost
  importance. We take complaints seriously and are happy to report that the issue
  is resolved.
  
  In response
  to this complaint a member of HomeServe’s Office of the President team “OTP”
  contacted Mr. ******* on November 3, 2023, and completed a detailed
  investigation of the issue. HomeServe has extended a one-time monetary offer in
  an effort to resolve this matter. Mr. ******* has accepted the resolution.
  
  We
  trust this response satisfactorily resolves Mr. *******’s concerns. We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond. We welcome Mr. ******* to reach out to us with any
  further concerns.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to call homeserve to come and repair A previous repair made under my policy With them That involved both bathroom sinks and the bathtub Drain Leaking the first plumber that came Used the wrong Size hoses on the sinks That were too large and the clamp was overtightened to try to compensay and started leaking shortly after the first repair. The bathtub was repaired with cheap material Like you would get in a bag off A ******* shelf cheap thin plastic That you can push in with your finger not P c v Or anything like a professional plumber should use, When I originally had a steel pipe in that location The second plumber came and repaired and put the proper size hoses on the sinks and repair is fine, when I ask him about the pipe in the basement on the bathtub drain He said he was not going to say it was right or wrong But that's definitely not how he would have done it so his way of saying it's not done properly Just not going to blame the other plumber And said he would put it in for repair with With homeserve which they declined. The cheap repair made in the basement. I have to keep retiring the pipe nuts As they keep leaking from the weight just pushing on them. The repair definitely was not made correctly And when I called them to complain and to inquire as why they declined it. They said they would take a complaint and they would be back in touch Never heard anything from them again. Like I said, I originally had a steel drain pipe There Not cheap plastic It continues to leak and I have to keep repeatedly Tightening the pipes all I want is for the repair to be done properly And they refuse to do so very poor customer service. I am an automotive master Tech and I certainly know the difference in cheap quality products and products that should be used. I'm just not a plumber and don't have time to mess with it.

  

  Business Response

  Date: 11/14/2023

  We are in
  receipt of the complaint filed by Mr. ******* ****** and regret
  to learn of his dissatisfaction. HomeServe USA
  places our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We are happy to inform this issue has
  been resolved.
  
  In response to this complaint a
  member of HomeServe’s Office of the President team “OTP” contacted Mr. ****** on
  November 6, 2023, and completed a detailed investigation of the issue. The OTP
  agent arranged for one of our trusted network contractors to return to his
  property to reassess the tub drain leak. On November 14th, the
  service provider completed a tub drain repair. The OTP agent spoke to Mr.
  ****** on November 14, 2023, to ensure his satisfaction with the visit and he
  is pleased with the outcome.
  
  We appreciate you bringing this matter to our attention
  and giving us the opportunity to respond. 
  We welcome Mr. ****** to reach out to us with any further concerns.