Complaints
This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 963 total complaints in the last 3 years.
- 340 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a Home Serve service contract for the past 20 plus years for my heating system. They come in every year for an annual maintenence and also for repairs when required. A leak has developed on one of the pipes leading into the boiler and they negelected changing the washer in the joint of the pipe letting the leak rust the pipe and the ones below it. This is something their technician is suppose to fix when he sees a pipe that requires to be tightened. Their negelect has lead to a larger charge of having to replace the pipes and now they refuse to correct the problem caused by their neglect. Verbally they have quoted over $1800 to replace the pipes. Several calls to them to take responsibility for this problem, have not gotten anywhere and they refuse to fix the problem caused by them.
Business Response
Date: 11/01/2022
We are in receipt of the
complaint filed by Mr. ******* and regret to learn of
his dissatisfaction. HomeServe USA places our
customers at the heart of everything we do and considers customer satisfaction
of utmost importance.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ******* by phone on
October 21, October 24, and November 1, 2022. A letter requesting contact was
sent out on November 1, 2022, and we encourage Mr. ******* to reach out with
any further concerns.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond.Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid into 3 HomeServe plans over a period of years and recently cancelled all 3. On Sept 22nd we found sewage in both bath tubs and were unable to flush toilets or run water without it getting worse. Needless to say I wanted it fixed as quickly as possible and called my plumber. He came in a couple of hours and snaked out our sewer drain. This helped but didn't completely fix the problem. I called HomeServe and spoke with a very sweet lady, Julie, who told me that I should have called them first. She was very nice and promised that I would be contacted soon, probably that evening. She repeated it twice. So 4 weeks later I've never heard back and have completed a sewer line replacement.
As far as I'm concerned, this company is a big rip off.Business Response
Date: 10/26/2022
We are in receipt of the
complaint filed by Ms. ***** and regret to learn of her dissatisfaction.
HomeServe USA places our customers at the heart of
everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, emailed on October 24, 2022 and
apologized for the miscommunication with the contractor scheduling. The OTP
member advised as a courtesy for not being able to provide service, the third-party
cost for the Sewer Septic Line repair would be reimbursed. The check request
was processed on October 24, 2022. Ms. ***** accepted this resolution offer.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Ms.
***** to reach out to us with any further concerns.Customer Answer
Date: 11/17/2022
I realize that you have closed this case ID ********. In my last contact with Julie S******* at HomeServe she assured me that I would receive payment of $273.89 in about 20 days. I have received nothing from them. This incident occurred on Sept. 22, 2022 which is when I first contacted them with this claim. Julie claimed that she requested payment on Oct. 24th but I have heard nothing more. I figure that I've been scammed since reviews of this company are not good.
****** *****
** ****** ***
********* ** *****Business Response
Date: 11/21/2022
We are in receipt of Ms. *****’s
rejection of our response to their complaint and regret to learn of her
continued dissatisfaction. HomeServe USA places our
customers at the heart of everything we do and considers customer satisfaction
of utmost importance. We take customer complaints
seriously.
In response to this complaint,
a member of HomeServe’s Office of President (“OTP”) emailed Ms. ***** on
November 18, 2022 and apologized for the check delay. The OTP member processed
the check request on October 24, 2022 and was able to confirm with the Finance
team that the check was mailed on November 16, 2022.
We
trust this response satisfactorily resolves Ms. ******* concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Ms. ***** to reach
out to us with any further concerns.Customer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the check for $273.89.
Thank you for your help,
****** *****Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi-I had Homeserve install a ***** 2.5 ton ac system on 6/23/22,since then it wasnt cooling right,they came over twice & added freon twice.This isnt normal to add freon twice on a new install.I want them to do a leak test.They didnt change the line set lines on the side of my home.As of now they hacent gotten back to if they'll do either of these items.The salesmans name is Marc T*******,cell ************.I also called the Presidents Office,spoke to a Michelle-1*************,i havent heard back from her either.We paid $9700,theres a 10yr parts warranty but only a year labor.I'd like to get it fixed as soon as possible please.I called their instalation dept & left a message for Christine ************** & havent heard back from here either.This is very poor customer svc on their part.Thank you-****Business Response
Date: 10/20/2022
We are in receipt of the
complaint filed by Mr. ******* and regret to learn of his dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are working with Mr. ******* to resolve the issue to his
satisfaction.
In response to the complaint a
member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ******* on October 13,
2022 and confirmed the following:
A new air handler and condenser was installed on June 23, 2022. Before the technician left the unit was cooling properly.
On July 3, 2022, Mr. ******* called for service and advised his unit was not providing enough cool air. A technician was dispatched on July 6, 2022 and ran the system for 35 minutes and found no issues. No refrigerant or parts were needed.
On September 26, 2022, Mr. ******* called for service, as the unit was not providing enough cool air. The technician added 1.5 pound of refrigerant free of charge.
The line sets were not replaced, as the proposal stated to reuse the existing lines.
An appointment has been
scheduled for October 25, 2022 to carry out a leak detection test on the unit
at Mr. ********* request. The OTP member confirmed that she would follow up
after the leak detection and determine if any further action is necessary.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Mr.
******* to reach out to us with any further concerns.Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home. Serve claims to provide repairs on various issues. I paid extra on my gas bill for Home Serve coverage on my waterline. When I received the waterline leak I called homeserve and they did not provide me with any service or plumbers. They did not put in the correct claim to the contractor which was all the Texas plumbers. They failed to schedule the repair as a critical situation. The contractor or plumber never called or came to my house. I called home. serve multiple times, and they gave me the runaround. never did I receive a call from home serve or the contractor whether or not my waterline was repaired. It’s been three days and HOMESERVE has continually lied and said they would send a plumber, and I have yet to have a plumber come to my house or call! I spoke to a supervisor at home, SERV and she said she was going to approve overtime to allow Plummer to come later in the evening, and I still have not received a call from homeserve or a plumber. This company is a scam and lies about what they can provide! I’m a military, veteran, former naval flight officer, and this is absurd and ridiculous how they treat their customers!!! They are taking everyone’s money, and not providing a service! They blamed the contractor or plumber, but that is their responsibility to have multiple contractors to provide service since home, serve claims to provide repairs on different issues as well as emergencies! This is all a lie and I’ve been getting the runaround from home. Serve for the last three days speaking to a plethora of customer service agents and supervisors. No one has a definite answer, no one ever knows if the contractor will come or not, and no one can ever reach a supervisor in a timely manner. Supervisor, not, the company fails to provide the service they claim to do!!! Yet, the leak still continues as I write this message to you. I was told to wait from 8 AM to 5 PM all day for a plumber that never showed up!Business Response
Date: 10/24/2022
We are in receipt of the
complaint filed by Mr. ******* and regret to learn of
her dissatisfaction. HomeServe USA places our
customers at the heart of everything we do and considers customer satisfaction
of utmost importance.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ******* by phone on October
11, October 17, and October 19, 2022. While the member was unsuccessful in
connecting with the customer, they were able to confirm the repairs were
completed on October 10, 2022. A letter requesting contact was sent out on
October 24, 2022, and we encourage Mr. ******* to reach out with any further
concerns.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond.Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** **** <***********************>
To:
***** ****
Sun, Oct 9 at 2:53 PM
I have accounts with Home Serve for exterior and exterior waterline repair .I reported a leak at my home on 8/06/22 and the leak is set to be fixed on 10/11/22 Tuesday. The water has been running down my driveway for 2 months. The company has sent 6 plumbers out without getting to the bottom of the situation. In my opinion the leak was misdiagnose or someone id no know what they were doing .. Now the room to the den has mold and the floor needs to be replaced. and I have a ******** water bill. Your company should not have let this situation get this out of control and I need something done about it immediately.Business Response
Date: 10/21/2022
We are in receipt of the
complaint filed by Ms. ***** **** and regret to learn of her dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are working with Ms. **** to resolve the issue to her
satisfaction.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, sent a trusted network service
provider to complete the water service line repair on October 14, 2022. Ms.
**** confirmed that the repair was complete on October 19, 2022. We have
offered to help Ms. **** with any documentation she may need to work with her
utility company on resolving her elevated water bill, and we have connected her
with a representative from our corporate insurer who will assess the property
damage to her home. Ms. **** accepted this outcome.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Ms. **** to reach out to us with any further
concerns.Initial Complaint
Date:10/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HomeServe is trying to charge me $24.21 for services I did not sign up for through my gas company, *********** ******. HomeServe states that on August 4th, 2022 I called and requested four of their service plans, which I did not do. When I was made aware of this by receiving policies in the mail on September 3rd, I called *********** ****** to cancel the plans. *********** ****** said I had to cancel the plans through HomeServe. I called HomeServe and told them that I did not sign up and that I would not be paying for these plans. On September 12th and 14th I called *********** ****** as the charges were still on my gas bill. On the 14th, the representative I spoke to said to not worry about paying that charge, that my service would not be interrupted, and that there would be no late fee for not paying that portion of my bill. On October 5th, I called *********** ****** again as the charges have not been removed. They told me that HomeServe has to remove these charges and to call them at **********. HomeServe then told me that *********** ****** has to be the one that removes the charges. Upon calling *********** ****** the second time, the representative spoke to someone at HomeServe saying that I did sign up for the service plans. *********** then transferred me to HomeServe. HomeServe claimed that I had called on August 4th and requested these service plans and that I called on September 3rd to cancel them stating that I no longer needed them. I explained that I did not call them on August 4th and that I said I never signed up when I called them on September 3rd. I told HomeServe that I would not be paying the charges unless they could provide proof that I agreed to the service plans by means of providing the recorded phone call when I requested the services. HomeServe guaranteed that someone would call me October 6th to go over the phone call recording. I did not receive any call since. I am requesting removal of the charges or the requested proof.Customer Answer
Date: 10/07/2022
***** ****** ********* ***************************
***** ******* ******* ** **** **** **
*** **** *****************
******** **** ********
** **** ** *** ********I submitted a complaint, number ********, against HomeServe on October 6th, 2022. This morning I found information contradictory to my complaint in my notes. It appears I did request the service through *********** ****** sometime in July 2022, which it then started when I moved in on August 3rd. I no longer need a response from the business and I paid the charges this morning. Thank you for your help.
****** *********
***** ********
*************************Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called in a no heat issue on my boiler covered on Monday 10/3/22 they scheduled me for Thursday 10/6/22 evening. I rescheduled my day to accommodate and receive a notice of reschedule for now 10/9. This is unacceptable with no heat and after laying all these years, they have failed me.
Ticket#***********Business Response
Date: 10/12/2022
We are in receipt of the
complaint filed by Mr. ******* and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ******* on October 10,
2022 and apologized that we were not able to provide service in a timely manner
due to the high volume of service calls. Mr. ******* advised he cancelled the
rescheduled appointment for October 9, 2022 and used a 3rd party
contractor to complete the repair. Mr. ******* stated that the technician
replaced the One Rod Intermittent Pilot Control and provided information for
reimbursement. The OTP member emailed Mr. ******* on October 11, 2022 to advise
the reimbursement for parts and labor cost had been approved. Also, as a
courtesy for not being able to provide service, the outstanding premium balance
had been discounted. Mr. ******* was satisfied with the resolution offer.
We
trust this response satisfactorily resolves Mr. ******* concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Mr. ******* to reach
out to us with any further concerns.Business Response
Date: 10/12/2022
We are in receipt of the
complaint filed by Mr. ******* and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ******* on October 10,
2022 and apologized that we were not able to provide service in a timely manner
due to the high volume of service calls. Mr. ******* advised he cancelled the
rescheduled appointment for October 9, 2022 and used a 3rd party
contractor to complete the repair. Mr. ******* stated that the technician
replaced the One Rod Intermittent Pilot Control and provided information for
reimbursement. The OTP member emailed Mr. ******* on October 11, 2022 to advise
the reimbursement for parts and labor cost had been approved. Also, as a
courtesy for not being able to provide service, the outstanding premium balance
had been discounted. Mr. ******* was satisfied with the resolution offer.
We
trust this response satisfactorily resolves Mr. ******* concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Mr. ******* to reach
out to us with any further concerns.Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought insurance policy to cover hot water heater , i was told that will cover repair and replacement, when my water heater broke the refuse to replace it and told me my insurance only cover repair . In the meantime they replace my old hot water tank in a previous claim for my other house .Business Response
Date: 10/13/2022
We are in receipt of the
complaint filed by Mr. **** **** and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. **** on October 10,
2022, and informed him that his water heater coverage is a repair-only policy.
HomeServe offered Mr. **** $600.00 toward his water heater replacement as a
goodwill gesture. Mr. **** accepted this outcome.
We
trust this response satisfactorily resolves Mr. ****** concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Mr. **** to reach out to us with any further concerns.Business Response
Date: 10/13/2022
We are in receipt of the
complaint filed by Mr. **** **** and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. **** on October 10,
2022, and informed him that his water heater coverage is a repair-only policy.
HomeServe offered Mr. **** $600.00 toward his water heater replacement as a
goodwill gesture. Mr. **** accepted this outcome.
We
trust this response satisfactorily resolves Mr. ****** concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Mr. **** to reach out to us with any further concerns.Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased furnace repair with this company over 10 years ago. Had to use the service today. Was told that I had several appts scheduled for today only to be lied to. Been waiting in a freezing home all day waiting for someone to show. Called the company 5 times and now supposedly scheduled for 2 days from now with no furnace. Their policies aren't consistent and they were dishonest in saying that I was scheduled for service today.Business Response
Date: 10/07/2022
We are in receipt of the
complaint filed by Ms. ****** ******* and regret to
learn of her dissatisfaction. HomeServe USA places
our customers at the heart of everything we do and considers customer
satisfaction of utmost importance. We take customer
complaints seriously and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Ms. ******* on October 5,
2022, and offered her a service appointment for that evening. Ms. ******* said
that the evening appointment conflicted with a prior engagement, so she preferred
the appointment scheduled for the following morning.
On October 7, 2022, Ms. *******
confirmed that a trusted network contractor repaired her furnace and accepted
goodwill compensation in the amount $26.90 to cover the remaining balance due
on her Furnace Repair coverage for the term.
We
trust this response satisfactorily resolves Ms. *******’s concerns. We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Ms. ******* to reach out to us with any
further concerns.Customer Answer
Date: 10/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
08/04/2022 contacted Home Serve USA in reference to outside meter box pulling down from outside wall. Have an insurance policy with Home Serve through ****** ** ** for outside electrical repairs. On 08/10/2022 ***** ******** responded to the residence to review the issue. ***** did the following, removed the front door panel from the outside box and stated the wood behind the box was bad which caused the problem. Not one screw was removed that held the box in place and the wood behind the box was not visible. On 08/16/2022 Home Serve contacted me and advised they denied the claim due to wood behind the box was bad and not a covered issue. Was advised by Home Serve to contact an Electrician of my choice to make required repairs. On 09/15/2022 the repairs completed by a local electrical company and advised the issue was from ground settling and pulling the standpipe down. The wood behind the box was solid and reused. An expansion coupling was used to prevent any further issues. A copy of the invoice and photographs were sent to Home Serve and requested a reimbursement as ***** had completely misdiagnosed the issue. On 10/03/2022 Home Serve rejected this reimbursement request for several reasons one being that repairs completed by another company and some other clause within their contract. Home Serve is covering this reimbursement for any reason they can find.Business Response
Date: 10/07/2022
We are in receipt of the
complaint filed by Mr. ***** and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ***** on October 4, 2022
to advise that his reimbursement request was received and under review. On
October 6, 2022, the OTP member called Mr. ***** to advise that the
reimbursement request had been approved, had been processed and to allow up to
20 days for receipt of the check. We apologized
for the inconvenience caused. Mr. ***** accepted the resolution offer.
We
trust this response satisfactorily resolves Mr. *****’s concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Mr. ***** to reach
out to us with any further concerns.Customer Answer
Date: 10/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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