Complaints
This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 963 total complaints in the last 3 years.
- 340 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had an A/C issue and I contacted HomeServe to send a technician out. They didn’t have anyone available and because it’s 97 degrees outside in the midst of summer, they told me to find a company to come out and diagnose the issue and send them the invoice I paid to fix it. I done that. On August 4th, I received an email back from HomeServe stating that my refund was approved in the amount of $586.50 and it should be sent out within 7 calendar days. I never received the refund check and when I called to inquire about it, I was told I have to wait 30 calendar days before I could make a claim about not receiving the check. I called back after 34 days and was told I would be contacted by the refund dept within 24 hours. I never got a call back so I called again 3 times and was given the same answer every single time and I have YET to receive a call back or refund. This is day 38. This company is giving me the run around and very unprofessional.
Business Response
Date: 09/16/2022
We are in receipt of the
complaint filed by Mr. **** and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. **** on September 13,
2022 and apologized for the reimbursement delay. The reimbursement check was
reissued on September 14, 2022 and mailed. Mr. **** called HomeServe on September 16,
2022 to confirm receipt of the check.
We
trust this response satisfactorily resolves Mr. ****’s concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Mr. **** to reach
out to us with any further concerns.Customer Answer
Date: 09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first called HomeServe on 6/8/22 to report a sewer back up. During the backup, we had no use of facilities in the home. HomeServe advised that they have 2 companies that were contracted to work in my area: ***** *** **** ******** and ****** ********* ******** *** *******. Neither are local to my area (********* **). ***** *** **** ******** is 158 miles from the repair address and ****** ********* ******** *** ******* is 258 miles from the repair address.
***** *** **** came and diagnosed that the sewer line needed to be excavated/exposed to complete the repair, but they were not authorized to excavate in ********. I received pre-approval from HomeServe to have a local company do the repair. In this case I would pay for the repair, and submit reimbursement materials to HomeServe. On 7/21/22, I submitted the requested reimbursement info to HomeServe. I received a reply stating " Please allow up to 30 days for us to complete the review. If you haven’t heard from us within 30 days, please call the HomeServe 24/7 Repair Hotline at ************ and select “existing service call.” At the time of this compliant, we are 53 days past reimbursement submission, 23 days pays their 30 day decision window.
I called HomeServe, as instructed, on 8/22/22, 8/30/22, 9/1/22, and 9/8/22 for updates. On 3 of these occasions I was told I would receive a call back. I have not received a call back in any instance.
I have detailed notes re every communication with HomeServe, including the reimbursement documents submitted. They are too big to include here, but I have uploaded them below.Business Response
Date: 09/23/2022
We are in receipt of the
complaint filed by Ms. ***** ***** and regret to learn of her dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are working with Ms. ***** to resolve the issue to her
satisfaction.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Ms.
***** to reach out to us with any further concerns.Customer Answer
Date: 10/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I want to add that the HomeServe representative who worked to resolve my complaint was exceptional. She was responsive, communicative, and results-oriented. The resolution was quick and fair.
I have also since filed a separate claim with HomeServe regarding a compromised water service line. My experience with this second claim was very different. I reported the claim and within 5 business days, the repair was complete at no cost to me. HomeServe was quick to send an approved plumber from my area out to evaluate the problem and approved the repair the same day.
Sincerely,
***** *****Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/17, we called HomeServe to report our air conditioning unit was not working. On 8/18, HomeServe sent a tech to repair the unit. The tech changed the condenser fan motor and capacitor. He noticed our AC unit required a 50 amp fuse but it was using a 40 amp fuse. He chose not to correct the fuse. We thought the AC unit was fixed and he left.
On 9/5, the AC unit stopped working again. We called the tech and he told us he thinks it’s because we’re using a 40 amp fuse and the unit requires a 50 amp fuse. He told us to go to ********* to buy a 50 amp fuse and install it ourselves. We aren’t AC technicians and have no idea how to do this. Our tenant replaced the existing 40 amp fuse with a new 40 amp fuse he had on hand. It was fixed temporarily.
On 9/6 we called HomeServe to request a copy of the work order from 8/18. The authorization dollar amount was redacted for some reason. The HomeServe rep let me know that my $2,400 limit now has a balance of $1,740 after the work that the AC tech completed
On 9/7, the AC unit stopped working again. The AC tech came back for a second time and changed the 40 amp fuse to a 50 amp fuse which he should have done when he was here on 8/18
Today I called HomeServe and the rep told me my limit was now $1,402 since the AC tech came yesterday. I explained to her that this claim is within the 30 day warranty and it shouldn’t be deducted from my limit. She claims it’s deducted because it’s an unrelated AC issue from the visit on 8/18. The AC tech knew that our AC unit was using a 40 amp fuse when it required a 50 amp fuse and chose not to replace it on 8/18. This caused the AC unit to stop working again and required us to call him back to finish the job correctly
We are unfairly getting deducted for the tech’s poor job and HomeServe is making us pay for it. This is unacceptable and unethical at all levels. We expect our limit to revert back to $1,740 since it falls within the 30 day warranty and is related to our initial claimBusiness Response
Date: 09/23/2022
We are in receipt of the
complaint filed by Mrs. ****** and regret to learn of her dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are working with Ms. ****** to resolve the issue to her
satisfaction.
We appreciate you bringing this matter to our attention
and giving us the opportunity to respond. We welcome Mrs. ****** to reach out to us with any further concerns.Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying for water/sewer HomeServe coverage on a property I own for years. The tenant started to have trouble with clogs, and HomeServe came out to snake the pipe a couple times, but then the problem came back. About a month ago, the tenant started to have water backing up again. I called HomeServe, and they sent out a plumber to snake it on 8/18, but he was unable to do so, pulled up dirt and roots, and believed the sewer line had collapsed, and said we needed to call the city to verify that the collapse was on my property and not city property. The clog was worse after he left. The city came out on August 25th and verified the that issue is on my property. The person from the city had the tenant flush the toilet, and when she did so, no water came through the sewer because it is now completely blocked. I have called numerous times and still have no resolution. Contractors have made appointments and then don't show up. The continuous leak has now ruined the kitchen cabinets. The tenant has a baby, and sometimes she flushes the toilet, the sewer toilet water backs up into the laundry area and/or kitchen sink, because it is clogged and has nowhere to go. She is in tears and it is not healthy to live in a house where the sewer line is backing up. I called twice today, the first time the person said they would call someone to come out today, but then when the contractor called, they can't come until Monday. The second time I called, the rep told me that there was a company who was already approved to do the work, and it just needed my permission to take the fence down and replace it. That contractor never called me. None of the Homeserve reps I have spoken to have ever told me that someone was approved to fix this. If this can't be repaired promptly, Homeserve should pay for the tenant to stay in a hotel until it is resolved. This has been going on since August 8th.Business Response
Date: 09/16/2022
We are in receipt of the
complaint filed by and regret to learn of Ms. ******* dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are working with Ms. ******* to resolve the issue to her
satisfaction.
We
trust this response satisfactorily resolves Ms. ********* concerns. We
appreciate you bringing this matter to our attention and giving us the opportunity
to respond. We welcome Ms. ******* to
reach out to us with any further concerns.Initial Complaint
Date:09/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Home Warranty with HomeServe USA for the following rental home:
*** ** ***** ****** **** ******* ** ***** Nearly one year ago the dishwasher broke, and they agreed to send me $609.00 for me to cover the cost of replacing the dishwasher.
I have called them about a dozen times over the past year to see about getting reimbursed by them. They have told me more than once that they sent me a check, which I never received. So, they eventually tried to send an ACH deposit to my bank, which I never received.
On September 6, 2020, I called them to cancel my home warranties (for two rentals), since they have been billing me every month, but not sending me the reimbursement that they agreed to send me for the dishwasher.
I am still waiting for the $609.00 they owe me.Business Response
Date: 09/23/2022
We are in receipt of the
complaint filed by Mr. ******* and regret to learn of his dissatisfaction.
HomeServe USA places our customers at the heart of everything we do and
considers customer satisfaction of utmost importance. We take customer
complaints seriously and are working with Mr. ******* to resolve the issue to his
satisfaction.
We appreciate you bringing this matter to our attention
and giving us the opportunity to respond. We welcome Mr. ******* to reach out to us with any further concerns.Customer Answer
Date: 09/23/2022
Complaint: ********
I cannot accept the response until I receive the $609.00 they owe me. If I actually receive the money, I will update this case.
Sincerely,
******* *******Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don’t know HOW much I e paid in to this company exactly. I paid in for MONTHS for a home service warranty however.
When I called due do a plumbing issue, they sent a plumber out who ran a snake down my tub drain, after me telling him I had a snake and had done so already. He ran his snake and says yes it’s clogged and I can’t fix it. Call home serve. SERIOUSLY? Ok!
I call homeserve only for them to tell me, well since he didn’t/couldn’t fix it, I’d just have to find someone and pay out of pocket. WHAT??? NO! That’s what I’ve been paying YOU for, for months!
So if something goes wrong, I WONT HAVE to pay out of pocket expenses.
I’ve requested a refund through the company SEVERAL times.
It’s now been a couple of YEARS and this is the response I finally get;
Here’s $1.10 sorry for your luck.
Nope, not acceptable. I’m NOT ok with that!
I’ll accept nothing less than a FULL refund at this point.
This is the most unprofessional company I’ve ever worked with.
Horrible costumer service and values, absolutely no ethics AT ALL!!!Business Response
Date: 09/16/2022
We are in receipt of the
complaint filed by Ms. ***** and regret to learn of her
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Ms. ***** on September 12,
2022 and confirmed the cancellation of coverages and advise that the there was
no record of any service repairs at that address. Following a review of the
account, the OTP member emailed Ms. ***** on September 14, 2022, to confirm
that the no charges had been applied to the account since the coverages were
cancelled and the refund of $1.10 was correct.
We
trust this response satisfactorily resolves Ms. ***** concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome ***** to reach out
to us with any further concerns.Customer Answer
Date: 09/19/2022
Complaint: ********
I am rejecting this response because: Bottom line to anything is, I tried to cancel. And had it been canceled upon the initial request, there would never had been an issue.
kindest havent
Sincerely,
*** *****Business Response
Date: 09/20/2022
We are in receipt of the complaint rejection filed by Ms.
***** and regret to learn of her continued dissatisfaction. HomeServe USA
places our customers at the heart of everything we do and considers customer
satisfaction of utmost importance.
Based on the information we have on file and recorded calls,
HomeServe’s position on this matter has not changed. The coverages were
cancelled on May 03, 2022 and the refund processed is correct.
We appreciate you bringing this matter to our attention and
giving us the opportunity to respond. We
welcome Ms. ***** to reach out to us with any further concerns.Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My central air has been making a loud noise for weeks. The noise has been keeping us up at night. Homeserve sent a technician on two different occasions and the technicians did nothing. They said as long as the air is blowing cold there is nothing else they can do. They said homeserve will not authorize any work unless the unit is completely not working. I guess they want my air conditioning unit to die before they fix this noise which is ridiculous.Business Response
Date: 09/14/2022
We are in receipt of the
complaint filed by Mr. ******* ***** and regret to learn
of his dissatisfaction. HomeServe USA places our
customers at the heart of everything we do and considers customer satisfaction
of utmost importance. We take customer complaints
seriously and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ***** on September 12,
2022, and explained that on September 6, 2022, our trusted network providers
had done all they could to repair Mr. ******* air conditioning unit and ensure
it was working as it should. Mr. ***** was advised that due to the age of the
unit, he should begin looking into replacing it, and provided clarification of
the terms of his coverage. Mr. ***** accepted this outcome.
We
trust this response satisfactorily resolves Mr. ******* concerns. We appreciate
you bringing this matter to our attention and giving us the opportunity to
respond. We welcome Mr. ***** to reach
out to us with any further concerns.Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called HomeServe on 8/24 because water was leaking through a ceiling fixture in my son's room. I quickly turned off my AC unit. A tech was dispatched on 8/25 at 9am to my home where Tech #1 claimed he cleaned out the P-trap in the attic handler unit & it was ok to turn AC on. He then continued to inform me about mold in my handler. When I asked why no one ever informed me during my previous tune ups he told me because the employees are young & just starting out & don't always know what their doing. Fast-forward 3 hours later I come home to find excessive water in my son's room leaking now from multiple spots. Water covering dresser & floor. Turn off the unit & again contact HomeServe. They dispatch tech #2 at 500 to my house. At this point ceiling is totally saturated from door to fixture. Tech 2 goes in attic & has to cut into my line & use "8" nitrogen cartridges to blow out my "clogged" line. Tech 2 says tech 1 should have cleaned out the line. Looks like he just moved your blockage further down the line. Tech 2 informs me that tune ups are done properly when water is poured into line & comes out the drain pipe to make sure line is not clogged. That was not done in June. And I was not informed about mold in my 7 year old unit. when I contacted HomeServe on 8/25 to speak to a super I was told I need to wait 24/48 hours. Friday 8/26 I call again I'm told supers don't work weekends someone will call Monday. I called 1200 on 8/29. Finally spoke to a "super" who had to call a district manager. Wait 24 hours. 8/30 this super calls me to say district manager not covering my damages. Claiming it was condensation! Nope. 2 techs said clog. Tech 1 made the matter 100x worse. I'm looking for HomeServe to pay for the repairs to my son's bedroom & my handler.Business Response
Date: 09/10/2022
We are in receipt of the
complaint filed by Ms. ******** ********* and regret to learn of her
dissatisfaction. HomeServe USA places our customers at the heart of everything
we do and considers customer satisfaction of utmost importance. We take
customer complaints seriously and are working with Ms. ********* to resolve the
issue to her satisfaction.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Ms.
********* to reach out to us with any further concerns.Customer Answer
Date: 09/11/2022
Complaint: ********
I am happy to say HomeServe has started the repairs on my home. I am rejecting this response because: I am still negotiating with HomeServe the neglect to my annual tune ups which in turn caused the clog in my condenser line which then needed 8 cartridges to clear it. We are also trying to determine why I was never informed of a mold build up in my condenser unit which at this time is only 7 years old. HomeServe does have the estimate I was given to have my unit professionally cleaned. We are still in talks at the moment. Hope to hear from them soon.
Sincerely,
******** *********Initial Complaint
Date:08/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On august 12 I called home serve to request information to add more more warranty to my townhouse . So after the information I said I will call august 29 to start my extra warranty because I already have warranty till September 29 with another carrier, so I wanted august 29 because it’s 30 day wait period. So I call on august 29 to add the extra warranty, they tell me it was started august 12 I told representative I only called for information on august 12.
I told her I wanted 17 days of refund because I never said start august 12. She said her supervisor said I couldn’t get refund for those 17 days, so I told her to get me supervisor, supervisor Harold told me, he couldn’t, and it would be too much work and take too long to fix, and it was better if I just kept august 12 day and get no refund , but I wanted extra warranty started august 29,Business Response
Date: 09/12/2022
We are in receipt of the
complaint filed by Mr. ********* and regret to learn of his
dissatisfaction. HomeServe USA places our customers
at the heart of everything we do and considers customer satisfaction of utmost
importance. We take customer complaints seriously
and are happy to report that the issue is resolved.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, called Mr. ********* on September 9,
2022, and offered a refund for the payments
made. Mr. ********* accepted this outcome.
We
trust this response satisfactorily resolves Mr. *********’ concerns. We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Mr. *********
to reach out to us with any further concerns.Customer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/27/22 while mowing the lawn, I noticed a major leak by the water meter. I called HomeServe in which I paid for such a contingency/problem/repair for several years in return for an annual charge. Set up an appointment via the HomeServe website for Sunday morning between 8 Am and noon. Job ************-1.I received a call on Sunday from their servicer ******* ******** which uses two different telephone numbers ###-###-#### and ###-###-#### stating that they couldn't come out until Monday. On Monday, I received a call from the servicer stating that they couldn't come out until TUESDAY September 6th! Now again i prepaid for repair service to my main water line. Who can wait 8 days with water pou**** from their yard? When I raised this with the servicer on the phone, she curtly said that I should should find another plumber AT MY OWN EXPENSE! Again, this company sells emergency repair services. I called HomeServe and was promised a refund which I haven't received. This company is guilty of fraudulently selling their supposed service. I challenge any representative from their company to testify in any court that anyone can wait 8-9 days with a major break in their water service line.Customer Answer
Date: 09/09/2022
Complaint: ********
I am rejecting this response because: I have a cell phone log demonstrating that I did attempt to call back but HomeServe leaves before I get home from my job. This is just another example of the hubris and deflection of this company. I have e-mail the supposed office of the President yet as of this date 9/9 no resolution regarding a refund has been attempted by HomeServe. It also needs mentioning that my yearly agreement is showing as expired but no refund of monies paid has been made. Obviously, this company issues refunds in the same pathetic manner that it serves its customers. At its own leisure with the attitude that if you do not like it, tough.
Sincerely,
**** *********Business Response
Date: 09/15/2022
We are in receipt of the
complaint filed by Mr. ********* and regret to learn of
his dissatisfaction. HomeServe USA places our
customers at the heart of everything we do and considers customer satisfaction
of utmost importance.
In response to this complaint,
a member of HomeServe’s Office of the President conducted a detailed
investigation of the issue and as a result, emailed Mr. ********* on September
13, 2022, confirming the details of his refund. Mr. ********* responded to the
communication and confirmed his refund had been received.
We
appreciate you bringing this matter to our attention and giving us the
opportunity to respond. We welcome Mr.
********* to reach out to us with any further concerns.Customer Answer
Date: 09/15/2022
Complaint: ********
I am rejecting this response because:once again HomeServe does not respond with the full story. Whereas I did receive a refund for the service that I did not receive, HomeServe fails to mention that I was able to get a ******** firm to fix the main leak within a day whereas I have a **** video of *** coming to mark the leak for HomeServe's ******** contractor ****** ******** less than two days before I had the leak fixed myself. Thus HomeServe's assertion that their customer's come first is a hollow pledge given that it would have been 3+weeks since initial call one 8/27 for their contractor to fix the leak. My business with this firm is concluded and if they continue to be stupid enough to send me messages regarding their service on social media, I will respond with the full story including pictures, **** videos, and copies of the receipt for the plumber I hired outside of their service. I don't want to hear their name anymore.
Sincerely,
**** *********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.