Complaints

This profile includes complaints for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeServe USA Corp. has 34 locations, listed below.

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• 

  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
• 

  HomeServe USA

  PO Box 267 Annapolis, MD 21404-0267

• 

  HomeServe USA Corp.

  PO Box 4067 Portsmouth, NH 03802-4067

• 

  HomeServe U S A

  PO Box 3452 Seattle, WA 98114-3452

• 

  HomeServe USA Corp.

  PO Box 401045 Las Vegas, NV 89140-1045

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dad, **** ** ***** **., who is up in age and sick, has a contract with Home Serve to cover sewage lines. He called them out to his home to resolve a very bad odor that is coming through the pipes and the walls. Especially in the basement area. He said that they didn’t even dig into the ground to assess the problem in the pipes and to fix it, so that the odor can be eliminated. He really needs assistance with this problem and he’s paying Home Serve regularly, but the issue still hasn’t been resolved. He and my mother are sick and cannot take the smell. Home Serve was notified of this problem recently and numerously but the odor still exists. Please help. I am his daughter, ******* *****, and I am reaching out in his behalf. My number is ************ Thank you kindly.

  

  Business Response

  Date: 08/11/2022

  We are in receipt of the complaint filed by Mr. ***** and regret to learn of his dissatisfaction. HomeServe USA places our customers at the heart of
  everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called Mr. ***** on August 5, 2022
  and advised that there was no record of any recent repair request for Sewer smells
  in his home. The service request was assigned to a contractor, and Mr. *****
  was advised that the contractor would call to schedule an appointment. On
  August 11, 2022, Mr. ***** called HomeServe and advised that due to personal
  issues, he wanted to cancel the service request as he was not able to schedule
  an appointment at this time. Mr. ***** advised he will call HomeServe in the
  future if he requires service.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Mr.
  ***** to reach out to us in the future if he wants to reschedule the
  appointment.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay, through ******, for waterline and electric line service protection through Home Serve. I had a main waterline break and called for an emergency repair on July 10, 2022. No one contacted me until August 1, 2022 at which time they asked if I still needed service. I had the waterline repaired at my own expense on July 10, 2022. The soil around the break eroded and needs to be filled in and the repair cost me $125.00. I want the repair checked to make sure it is adequate, I want to be reimbursed for the repair and I want the erosion filled in. I spoke with the customer service people at Home Serve and I’ve asked to speak to a company manager. I am concerned that the company is not providing services to others and may effectively be defrauding customers. I’m very disappointed in the lack of service and the inability to speak with a company manager in a timely manner.

  

  Business Response

  Date: 08/09/2022

  We are in receipt of the
  complaint filed by Mr. ****** and regret to learn of his
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously
  and are happy to report that the issue is resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called Mr. ****** on August 8,
  2022, and offered reimbursement for his covered repair.  Mr. ****** accepted this outcome.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Mr.
  ****** to reach out to us with any further concerns.

  Customer Answer

  Date: 08/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought HomeServe through our *** gas company, insurance to cover the heat and air conditioning. We had our air conditioner breakdown, called ****** ********** like HomeServe asked us to do. They came and determined we needed a new one. So we had it replaced believing the policy would at least help with some costs. Come to find out, the policy only covered REPAIRS not REPLACE. Two very sneaky words in my eyes. I think they should cover like we were told when sold the policy, and also others should be warned of a scam. I feel very foolish for falling for this, but believed it was legitimate being through ******* ****** *********.

  

  Business Response

  Date: 08/09/2022

  We are in receipt of the
  complaint filed by Ms. ****** and regret to learn of her
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called Ms. ****** on August 4,
  2022, and confirmed that the replacement of the unit was not covered under
  their service agreement. As a courtesy, the member offered Ms. ****** a
  one-time payment of $300.00 to offset the out-of-pocket expenses. Ms. ******
  accepted this outcome.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Ms.
  ****** to reach out to us with any further concerns.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/26 Homeserve sent a technician to service my HVAC heating and cooling unit. During that visit, it was determined by the technician (who was a very nice guy) that my unit is leaking Freon and the leak needs to be repaired and new Freon must be added. He said he would not be able to do that since it is not covered under my policy. I spoke with Jill from the Office of the President the same day who said she is not sure why Freon is not covered because it makes no mention of it being excluded in my policy. She stated she would research this and call me back. She never called me back. After messaging her several times, she called me back to tell me Freon is not included since "it does not specifically state that it is included". I told her that Freon is not mentioned anywhere in the exclusions and this falls into the category of "repairing the unit" which is covered. She basically told me too bad and nothing will change my mind.
  This company is a scam. They collect your money monthly and when it comes time for a repair, they find every excuse in the book to not hold up the agreement.

  

  Business Response

  Date: 08/08/2022

  We are in receipt of the
  complaint filed by Mr. ***** and regret to learn of his
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously.
  
  In response
  to this complaint, a member of HomeServe’s Office of the President conducted a
  detailed investigation of the issue and as a result, emailed Mr. ***** on August
  8, 2022, and clarified that refrigerant is not covered, as it is not listed as
  a covered section or part under the “What is a Covered Repair” of the terms and
  conditions.  Mr.
  ***** premiums were fully refunded on July 28, 2022.
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Mr.
  ***** to reach out to us with any further concerns.
  

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is completely unethical and provides the poorest customer service I have ever encountered. I just called and had a customer service representative by the name of Brook hang up in my face and tell me I was lying. This company has charged my bank account without authorization and refused to remove my credit card information from my account. I intend to dispute the charge with my bank immediately. This company should be investigated for unethical behavior asap!
  I asked to speak with a manager and a person in leadership and was that is when "Brook" hung up on me!

  

  Business Response

  Date: 08/09/2022

  We are in receipt of the
  complaint filed by Ms. ******* and regret to learn of her
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously
  and are happy to report that the matter has been resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President investigated the issue and as a
  result, called Ms. ******* on August 2, 2022, and performed the necessary adjustments
  to her account to correct the billing issue.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Ms.
  ******* to reach out to us with any further concerns.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeserve USA Corp are scam artists. This company called me some time ago asking if I would like their service in case anything happened with my gas lines, electricity or something to that sort. I said no thank you, I do not own this home. Anything like that is the responsibility of the landlord. The rep asked again I said no thank you and hung up. After some months of paying my *********** energy bill I noticed this monthly $10 charge. I called *********** and the rep told me it was Homeserve, I said who is that? The rep told me about their “in case anything happens” services. I was like huh? How do you let someone charge me without my authorization? *********** gave me their number. I called them and the rep said I accepted their service I said no that is a blatant lie I remember this call and I specifically said no and I did not sign anything or give my credit card info. The rep said they would look into it and get me a refund but it could take some time. I now have this 0.11 cents check! Ummm seriously!? They stole from me for months and give me 11 cents back for services I did not authorize!? *********** energy should be held liable as well for allowing this mockery of charges to happen on their bill but i Guess they are working together to steal from customers!

  

  Business Response

  Date: 08/08/2022

  We are in receipt of the
  complaint filed by Ms. ******* and regret to learn of her
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue. As we have not been able to reach Mrs. ****** by
  telephone, an email was sent on August 5, 2022, to advise that Center Point
  confirmed that they have the recorded enrollment call where Ms. ******* gave
  verbal consent to the Electrical Surge coverage. Also records show that the service
  agreement documentation was mailed to Ms. ******* on June 10, 2021. The request
  for a refund is denied, as this was a valid enrollment.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Ms.
  ******* to reach out to us with any further concerns.

  

  Business Response

  Date: 08/08/2022

  We are in receipt of the
  complaint filed by Ms. ******* and regret to learn of her
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance. We take customer complaints seriously.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue. As we have not been able to reach Mrs. ****** by
  telephone, an email was sent on August 5, 2022, to advise that Center Point
  confirmed that they have the recorded enrollment call where Ms. ******* gave
  verbal consent to the Electrical Surge coverage. Also records show that the service
  agreement documentation was mailed to Ms. ******* on June 10, 2021. The request
  for a refund is denied, as this was a valid enrollment.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Ms.
  ******* to reach out to us with any further concerns.

• Initial Complaint

  Date:07/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a Homeserve contract for almost a year. I called for emergency assistance on approximately June 9th regarding our air conditioner. On June 16, a representative from Homeserve called to inform me that they are still looking for a provider to come to our home. I called Homeserve about 3 weeks ago requesting my money back as they have not been able to fulfil their contract. I was told that a supervisor would need to contact me. I still have not heard from anyone.
  Today, I spent over 30 minutes being passed from one department to another and was finally hung up on. I want to be refunded for my entire contract because it is obvious, they cannot get providers to come to this location. Initially, when I signed up for coverage, I was assured that my location would not be a problem to get services at.
  I want to be refunded for services since signing up in August 2021. The customer service and service failure is unacceptable.

  

  Business Response

  Date: 08/09/2022

  We are in receipt of the
  complaint filed by Ms. ****** and regret to learn of her dissatisfaction.
  HomeServe USA places our customers at the heart of everything we do and
  considers customer satisfaction of utmost importance. We take customer
  complaints seriously and are working with Ms. ****** to resolve the issue to her
  satisfaction.
  
  We appreciate you bringing this matter to our attention
  and giving us the opportunity to respond.  We welcome Ms. ****** to reach out to us with any further concerns.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13/22 we called HomeServe to let them know a water line burst inside of our property, damaging our wood floor, walls and baseboards. They sent a technician to our home 6 days later which is unacceptable considering how damaging a water leak is. On 7/19/22, a tech from ******** showed up for 5 minutes, realized he didn't have a water detection tool and left. The earliest they could send a technician back was 2 days later. On 7/21/22, another tech from ******** showed up and took 4 hours to look for the leak without any success. The next day on 7/22/22, ******** sent ******** **** ********* to find the leak. The tech found the leak within 45 minutes. We called ******** the next day on 7/23/22 to find out when the repair was going to get scheduled and they said they’re still waiting for the report from ******** **** *********. We didn't hear from them the whole weekend.
  
  Today, 7/25 we called ******** to ask when the repair was going to get scheduled and they said they haven’t received the report from ******** **** *********. We called ******** **** ********* and they then sent the report to ********. It’s unacceptable that ******** **** ********* waited 4 days to send the report considering the water leak is continuously damaging our property. ******** is now saying it’s too late for their technicians to review the report and we will have to wait until tomorrow for the report to be reviewed.
  
  
  HomeServe is not helping us resolve this issue at all. They’re not acting with a sense of urgency and don’t care that our property has had a water leak inside our home for 13 days. We can’t turn off the water because we have tenants living in the property. Our tenants are uncomfortable with the current situation as there is visible water and a risk of mold developing. HomeServe is failing as a home warranty insurance company because they’re willingly allowing a water leak to continue at our property. We are still waiting for an update on when the repair will be schedule

  Customer Answer

  Date: 08/02/2022

  ***** **************** ******************
  ***** ******* ****** ** **** **** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
  **** ********** 

  Thank you for intervening in our complaint # ******** for the un-timely response of Homeserve Insurance Company to the flooding occurring on July 13, 2022 in or rental property.

  We like to inform you the under-slab water line leak has been repaired. Worth to mention, it took 16 days of constant water leaking for the Plumbing company to respond and stop the leakage. Obviously, during that time the damage to our wood flooring has been extended and need a complete replacement at this point.

  We will keep you updated regarding any and all additional repairs needed to remedy the water damage to our property and to our tenants as well.

  Sincerely,

  ****** ******

  

  Business Response

  Date: 08/09/2022

  We are in receipt of the
  complaint filed by Ms. ****** and regret to learn of her dissatisfaction.
  HomeServe USA places our customers at the heart of everything we do and
  considers customer satisfaction of utmost importance. We take customer
  complaints seriously and are working with Ms. ****** to resolve the issue to her
  satisfaction.
  
  A member of HomeServe’s Office
  of the President contacted Ms. ****** on August 9, 2022 and requested
  documentation to further assist with the issue.
  
  We appreciate you bringing this matter to our attention
  and giving us the opportunity to respond.  We welcome Ms. ****** to reach out to us with any further concerns.

  Customer Answer

  Date: 09/09/2022

  ** ********

   

  Thank you for getting back to me. Below is the rejection response I'd like added to the claim. Let me know if you have any questions. 

   

  We have an existing BBB complaint (********) with HomeServe that was filed on 7/25 that is not yet resolved. We reported a water leak inside our property on 7/13 and it took HomeServe’s vendor 16 days to repair it. During this time, the water leak caused significant damage to our wood floors that caused us to pay a total of $5,267.71 to replace. 

   

  Trisha S******, Office of the President, reached out to me in response to my BBB complaint letting me know she was going to help take care of our additional expenses caused by their lack of urgency. I emailed her all invoices on 8/25 and on 8/29 she called me to let me know she needed until 9/2 for her team to review the submitted invoices to determine our compensation. 

   

  On 9/2 I called her asking for an update and she shared that they’re conducting an investigation with their vendor. She said she will have an update for me on 9/6. On 9/6 she updated me saying they are still investigating the vendor and will have another update for us by 9/9.

   

  It's not clear why we have to wait for their investigation to be completed before we can receive compensation. I will be very disappointed if we are told again that the investigation is still ongoing and we have to wait for our compensation.

   

  We expect she will come to us with full compensation considering our out of pocket expenses could have been avoided if the water leak had been addressed in a timely manner. 

  

  Business Response

  Date: 09/21/2022

  We are in receipt of the
  complaint filed by Mrs. ****** and regret to learn of her
  dissatisfaction. HomeServe USA places our customers
  at the heart of everything we do and considers customer satisfaction of utmost
  importance.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, contacted Mrs. ****** on September 15,
  2022, and confirmed she would be reimbursed for the replacement of the floor. Mrs.
  ****** accepted this outcome.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Mr.
  ****** to reach out to us with any further concerns.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called HomeServe the beginning of July just to look at a switch inside my home that controls my lights outside. They sent a contractor who took my outside light down , he broke it. The contractor said if you buy another light HomeServe will send us back out, we can replace it. Now my wires are left uncovered. Every time it rains since the light got broken by the contractor water has came into my home, damaged my walls. I spoke with Jennifer Ford from HomeServe who told me my wires were exposed so they won’t cover it. Which is BS I’m trying to rent my home out, if you look on Google you can clearly see that the light fixture is attach to my home. I have so many pictures of my light on, attach to my home. I even have the video of the contract taking my light down, what he said. Jennifer is very rude, if this doesn’t get resolved I will contact an attorney. Keep in mind I’m pregnant with two kids in this house, now I could be facing a mold issue. I don’t want an apology I want this issue corrected immediately. Smh

  

  Business Response

  Date: 08/08/2022

  We are in receipt of the
  complaint filed by Ms. ******* and regret to learn of her dissatisfaction.
  HomeServe USA places our customers at the heart of everything we do and
  considers customer satisfaction of utmost importance. We take customer
  complaints seriously and are working with Ms. ******* to resolve the issue to her
  satisfaction.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Ms.
  ******* to reach out to us with any further concerns.
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An advisor by the name of Marc T****** came to my house on 7/2/22 for an estimate for a central AC replacement. I accepted the product and I give a deposit of $3000.00 charged on my ******** card. On July 6 I called Marc and cancelled. He said he's going to process the cancellation and I should get a refund in about 10 business days. Today is july 25th and I still didn't get a refund. I called Marc he told me there's nothing he can do about it I need to call the corporate office. I called the corporate office and nobody could help me. The last person I spoke to said she's going to send the message to field operation management and someone will call. Why do I have to go through all that in order to get my refund. Now ******** charge me interest and I have to pay interest on something that I never received. I want the $3000. 00 plus interest to be refunded to my account ASAP. This is not a company to deal with when they're trying to steal people's money.

  

  Business Response

  Date: 08/01/2022

  We are in receipt of the
  complaint filed by Ms. ***** ***** and regret to learn
  of her dissatisfaction. HomeServe USA places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take customer complaints
  seriously and are happy to report that the issue is resolved.
  
  In response to this complaint,
  a member of HomeServe’s Office of the President conducted a detailed
  investigation of the issue and as a result, called Ms. ***** ***** on July 27,
  2022, and confirmed the refund had been processed.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond.  We welcome Ms.
  ***** ***** to reach out to us with any further concerns.

  Customer Answer

  Date: 08/02/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***** *****