We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Weight Loss

Rachel Paul Nutrition LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an annual subscription in January 2023. In January 2024 when the subscription auto renewed, I was provided a notice via email that my subscription would be “renewing soon.” By the end of 2024, I was no longer utilizing this subscription. On January 8th 2025, my subscription auto renewed without notice. I submitted a dispute charge with *** the next day as I did not authorize this renewal. After a few weeks, they closed my claim as they needed additional documentation that I worked with the company to resolve the dispute. I have contacted the company multiple times about requesting a refund without a response.

    I have attached the email communication with the company and the example renewal email from 2024 that was not sent in 2025.

    Business Response

    Date: 03/24/2025

    RECURRING CHARGE: 
    - On the sales page of Best Body at the time this customer signed up for the program Best Body (we no longer offer a recurring annual membership, but we did at the time she signed up), you can see it says " / month" or "/ year" on the buy buttons. Here is a screenshot: ********************************************************************************** 
    - When a person is checking out, we show clearly that the person will be charged in the future. Here is a screenshot: ********************************************************************************** 
    We would never misrepresent the program as a non-recurring payment in any of our marketing efforts - email, social media, on the website, etc. Of course we value every single customer and transaction. 

    REFUNDS: 
    There are no refunds. You can read the full refund policy below, which is written on the sales page, and also linked on the checkout page when purchasing Best Body. 
    Refund policy: *************************************************************** 
    Checkout page acknowledgement: ********************************************************************************** 

    Customer Answer

    Date: 03/24/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

Rachel Paul Nutrition LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.