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Business Profile

Wholesale Stationery

Royal Consumer Products LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Stationery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From the receipt jpg you can see I thought I was getting 50 sheets/pack but 5/Pack for $26.28 with $13.11 shipping, so I thought I was getting 250 sheets of photopaper. And in the email "Hi *****" they admitted to this being a typo error (which they corrected in Order #***** RMA Form), but they were going to charge me a restocking fee and make me pay for the return, to which I said I will pay for return shipping but not stocking fee.

    I repacked the item with their original packing and made it even sturdier, but after having received the item since 5/8, they're just telling me on 5/19 that it was damaged and they'll only refund the original $13.11 shipping and that I should claim damage from my shipper (** ****). The image they sent doesn't even show any damage.

    This company is anti-consumer who is not willing to fully compensate their customer for their own mistake and is still trying to make the customer pay. At this point I'm out $26.28 and return shipping and I got no product to show for it.

    Business Response

    Date: 06/06/2023

    Hello, 

    Thank you for letting us know about this issue. We would like to work with you to resolve this!

    As per our customer service, the customer ordered an
    item thinking that she will get 250 sheets of a photopaper, but she only
    received 50sheets. Error has been corrected on our website. We are willing to
    send her a replacement however she initiated a Return Merchandise Authorization
    form in which our plant confirmed that the returned item has been damaged and
    can’t be back to inventory. Plant only took one photo of the said “damaged
    item” since they already tossed the item right away. Also, we have not charged the customer any restocking fee, since this was an error on the website.

    We can offer a replacement to the customer if that's possible. 

    Please let us know. Thank you!!

    Sincerely,

    Samarth S****

    ###-###-####

     

     

    Customer Answer

    Date: 06/06/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I'm satisfied that the business is now at least willing to do something, but I've already done a chargeback on 6/2 through my credit card company after waiting 2 weeks for Bryan to send more photos of the damage (it didn't look damaged to me) or return to me what he/the plant claimed was damaged (which is impossible since it was tossed).




    Sincerely,



    ***** ****

Royal Consumer Products LLC is NOT a BBB Accredited Business.

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