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Business Profile

Storage Units

Radiant Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radiant storage is charging $9 and change convenience fee for nothing. There’s was nothing in the paperwork that said if I called and used the automated phone system to pay my bill that said I would be charged $9 and change for not allowing automatic payments from my card. In turn they have put me$ 5.71 negative in my banking account on top of a $35 to overdraft fee.

    Business Response

    Date: 03/19/2024

    Hi. On March 11th, **** called to do pay by phone option, which is an automated system. The total due given to him by the system was $64.47, which was $9.99 higher due to the convenience fee. He ended the call. **** called and spoke to one of our call center reps. He asked why the balance was different/higher. Rep informed him that it was due to the convenience fee. The rep gave him options to pay to avoid the fee. **** said he would callback. **** then called again to pay by phone knowing the total was what it was and the reason why. He made the payment. **** called again the same day and again questioned why he paid a higher bill, claimed he did not about the convenience fee, and wanted a refund. We still went ahead and credited him the $9.99 to be applied to next bill. We cannot refund his overdraft fees due to evidence attached here. Screenshots of the calls and notes taken attached.

    Customer Answer

    Date: 03/19/2024



    Complaint: ********



    I am rejecting this response because: there is nothing that I saw this said if I called and use automated phone system, they would charge me the extra money for using it. I don’t wanna put my information down on the Internet as far as credit cards and debit cards because I don’t feel like the Internet is safe enough to put it on there, so therefore I’m being forced to pay extra money using the automated phone system because there’s nowhere to go pay in person 



    Sincerely,



    **** **********

    Business Response

    Date: 04/02/2024

    We have made the tenant aware of this charge. We gave credits for the first payment he made due to him saying he was unaware. At this point, the tenant is aware of our policy and has options. If he chooses to not pay over the Internet, a fee will be assessed as per our policy. We are a mostly automated storage facility where no payments can be taken on site.

Radiant Storage is NOT a BBB Accredited Business.

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