We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

Smith Brothers Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Smith Brothers transmission to get my transmission rebuilt or replaced with a used transmission and they said that they could rebuild it for $3000. When I went to pick it up, it lasted me about two weeks and then it broke again so I brought it in and it took them two days to fix. And then less than 20 hours later, the transmission fluid leaked and they are saying that the case needs to be replaced which means rebuilding the transmission all over again they want me to repay for the repairs, even though I have a one year warranty. They took on the responsibility of rebuilding and doing inspections to make sure it was able to be rebuilt, and failed at doing their job.

    Business Response

    Date: 10/05/2024

    Hello not sure why this complain is here we were in the process of resolving this issue. We sometime get defective parts or delays due to shipping, In this case the transmission case was extremely worn, to rectify this issue we replaced the case in a timely matter and customers vehicle was returned to them with no extra fees, Problem was resolved. Customer received what they paid for.

    Thank you 

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They lost the key to my car and did not inform me until I showed up to pick it up. I needed to get to my job but was unable to do so. They said they will replace the key but not compensate me for the 4 hours of travel to retrieve my car.

    Business Response

    Date: 07/25/2024

    To Whom It may Concern, 

    The vehicle was not drivable with or without the key it has a flat tire in the rear which would not hold air, Our repair was completed when I called the day before he showed up. I asked if he want us to pull the tire off so he could get a new or used tire so he could drive the vehicle home. He said he would let us know; the spare tire was no good either. So, his home to the shop is 38 miles and approximately 45 min not 4 hours. When He showed up I explained that a customer had picked up a vehicle prior to him coming and we believe the key was left in that car and I was waiting for the customer to call back. I will pay for a replacement key if he brings me a receipt. He had a spare key at home. Unfortunately, this happened. I will make good on the key. But an entire refund for all the work that was performed for a 45 min drive and a key is not going to happen.  

     

    Thank you for your time I will refund any cost of the new key. 

    Stacey Smith 

    Business Response

    Date: 07/28/2024

    The car had a completely flat tire driving was impossible. That makes no sense! The customer was informed about tire and as far as the key we just found out about it. How were you to drive to a job with a completely flat tire come on this is rediculus. 

Smith Brothers Transmission is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.