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Business Profile

Roofing Contractors

Armor Shield Exteriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The appraisal for the roof was on 02/23/2023 the price was $22,717.29 and 1000.00 in cash for my deductible with ***** **** Insurance a total of 23,717.29.

    The replacement of the roof was started on 04/02/2023 initially the installation was done incorrectly, resulting in warped shingles. I complained about the issue they came to fix the problem. However, since then , I have been experiencing a leak in my roof, which has been affecting my closet. I have contacted Armor Shield Exteriors LLC multiple times over the past year.
    I have spoken to Marcy office receptionist more then 7 times and also to Brian the production Manager. I have been there in person and have a list of the calls and a message from Brian on 11/24/2024 texting me he would be at my home after the Holidays to see if repairs are needed. His phone number is ###-###-####. I have been assured that someone would come to repair it. Despite these assurances, no one has shown up to address the leak. I've looked for their HIC license Number did not find one.
    Please Help me resolve this issue.
    Sincerely,
    ***** ******

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Armor Shield replaced my roof in October, 2022, which included a 2 year warranty for their workmanship.
    January, 2024, leaking began to enter the house over sliding glass doors where two roof lines come together in a valley.
    I contacted Armor Shield and arranged for Armor Shield's head of repairs department, Brian, to come out. Brian scheduled appointments with me but did not show up for two confirmed appointments. He finally came out, admitted it looked like installers may have missed taping seems, and was going to come back out with his repair person, Caesar. Again, he no-showed, and began ignoring my attempts to reach him. After many attempts to resolve unsuccessfully, I hired an independent roofer, who deemed the workmanship of Armor Shield to be incorrect. They had not installed step flashing properly, and had shingled right under the fascia boards against the house, and in so doing, funneled water repeatedly into a small channel over the sliders. My new roofers deemed it "roofing 101" and stated, "It never should have been done this way." They installed proper step flashing, repaired the damaged insulation over the sliders, replaced wood over the sliders, and re-shingled the roof area, for which I had to pay out of pocket. My warranty with Armor Shield was for a two year period. Because Armor Shield never came out to make the appropriate repairs that should have been under my warranty, I had to hire independently and pay $1150 out of pocket. I sent Armor Shield a Certified, Signature required, return receipt letter, October 1, 2024, requesting they reimburse me those expenses, to which they have not responded. The letter detailed the above, included a log of every call and text I sent, and included a print-out of the text thread with Brian, their repair manager, showing his disregard and dismissiveness. I am asking for Armor Shield to reimburse me for the expenses I had to incur to fix a problem that was deemed their negligence.

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted claim under insurance for wind damage Dec 2023 Jan 132024 obtained estimate from adjuster
    May 29 2024 got check and cashed to complete job
    Got message 8/14 coming out 8/27 no show no job done

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the roof on our 754-sqft house completely replaced by Armor Shield on February 8th, 2023. We paid $9,993.60 for this repair (see the attached receipt). The flashing/roof around our chimney is leaking and has been leaking since December 18th, 2023 (see attached photos). We are under warranty for repairs. Since December 18th, I have submitted a message through the website and also called the Armor Shield office four times. Also, when we had our gutters cleaned in November 2023, after having our roof installed on February 2023, we were notified that the roofers had left our gutters full of roofing debris, contributing to drainage issues on our property. No one will call me back to schedule a repair for our leaking roof/flashing, therefore I am filing this complaint on Friday, January 5th, 2024. I would like someone to come out to repair our roof as soon as possible. The leak around the chimney leaks down through the attic and into our ceiling.

    Customer Answer

    Date: 01/23/2024

    Hello - it says that this complaint was closed on the Armor Shield Exteriors BBB profile, but I never received any notification about the company responding and they haven't done anything about the issue, so I don't know how this complaint can be listed as "Closed?" Thank you for what you can tell me. - *********

Armor Shield Exteriors is NOT a BBB Accredited Business.

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