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Business Profile

Personal Organizer

momAgenda Day Planners and Organizational Accessories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Organizer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ordered me a planner for Christmas and it’s not for the time span I want. I have reached out 3 times and haven’t gotten a response back to see about exchanging it.

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 7th I emailed company about the planner I was looking to buy. I asked why I would be charged extra for the insert for the upcoming 2024 year, as it was a few weeks away. I was not interested in buying an outdated planner. In the email I recieved, which I have attached screen shots, I was told it was an internet issue with their company, and that I would NOT be charged for the 2024 inserts. I thought all was good, and placed my order with the company. Lo and behold, I recieved an outdated planner and charged over $22 for this upcoming year's "bonus" insert. I specifically asked about this beforehand. If I was buying a 70 some dollar planer, I expected the upcharge of $22 to be of the 2025 year. I reached back out to the company, which states on its page that it replies in 24 hours or less..... and still, 3 days later, as shown in screen shot- NO REPLY OR RESOLUTION. I would like my $22.21 refunded as they lied to me to con me into a purchase and did not reply to my email to resolve in an appropriate way for a business of this stature. Poor business practice and I would like to make sure others are aware.
    Thank you for your time,
    ***** ***** ******

    Business Response

    Date: 12/26/2023

    This customer paid $75 for a 2024 planner that costs $75. For some reason, perhaps the way the item was listed in the shopping cart, she believes she was overcharged. She was not overcharged, this planner costs $75 whether it's for 2023, 2024, or both. Despite that, we are refunding her the full amount she paid as we do not want anyone to feel we have "conned" them in any way.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

    Business Response

    Date: 09/14/2023

    We apologize for the delay. We've processed a full refund to this customer.

momAgenda Day Planners and Organizational Accessories is NOT a BBB Accredited Business.

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