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Business Profile

Electronic Equipment Dealers

Sennheiser PRO
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello
    I placed order ************** online. They sent me a tracking saying the order was delivered. But I still have not received my product. I am trying to call them to find out where they delivered it. There is no phone number, no chat option and no contact option for this company. Please ask them to resolve issue immediately to avoid further escalation. They also need to add a good contact number to their online website. This is not right! Thanks

    Business Response

    Date: 10/07/2022

    We have contacted the customer to inform them that their product is being held at the *** ** facility because they were not able to deliver it.  We provided the customer with the contact information for the *** ** facility and the customer should make arrangements with *** ** to arrange delivery or pick up.   If the customer has any further issues, please let us know.

     

    Sincerely,

    David K**********

    Manager, Customer Service, Americas

    Customer Answer

    Date: 10/07/2022



    Complaint: ********



    I am rejecting this response because:

    Hello, i contacted Fedex and confirmed the information provided by Sennheiser is incorrect. They asked that the merchant contacts them to file a claim. I will close the claim as soon as I have a resolution on this case. Thanks

    Sincerely,



    **** *****

    Business Response

    Date: 10/21/2022

    We have sent the customer a replacement product.  If you have any further questions, please let me know.

    Customer Answer

    Date: 10/25/2022



    Complaint: ********



    I am rejecting this response because: Hello, the business dod mot coordinate with me, There is no phone number on their website to be contacted. I let them know earlier that the order was a gift that I needed weeks ago. I have since then moved to a new residence and no longer residing at the same address. The business never contacted me back or confirmed with me the reshipment address. Please ask them to cancel the order and refund me in full for the lost package. Send me a copy of the refund receipt and I can close out this case. Otherwise I will have the case escalated immediately through my bank and FTC. Thanks



    Sincerely,



    **** *****

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of Momentum True Wireless 2 earbuds from Sennheiser’s online shop for a total price of $235.35 after tax and shipping. I filed a claim with *** on 6/28/2022 and have been waiting for Sennheiser to respond to them for over a month.
    Date of transaction: 6/26/2022
    Order number: **************

    Business Response

    Date: 08/29/2022

    Dear BBB,

     

    We have been in contact with the customer and we have provided them with a replacement product.  Our records show the item was delivered on August 22, 2022.  The tracking number through *** is ******************.  Please let us know if you have any additional questions.

     

    Sincerely,

     

    David K**********

    Manager, Customer Care Operations, Americas

Sennheiser PRO is BBB Accredited.

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