Reviews

Review Details

• Review fromDonna D

  Date: 07/10/2023

  1 star
  On April 21, 2023 I reserved parking through PARKING ACCESS, LLC at ******* *** ****** ********* ******* *****. Paid $105.75 in FULL for parking June 20-28th, 2023 that included shuttle service to and from the airport that ran 4:30am-10pm. Everything was in order for my family’s long awaited reunion.
  I arrived at the hotel located at **** *** **** ***** ********** ** at 5:06am for a departure flight at 6:55am to a dark lobby and not one person in sight. My heart sank, especially since I called the hotel a few days prior to re-confirm my reservation, their shuttle service and times as well as the safety of my vehicle while there.
  Finally, an employee entered the dim lobby to make coffee whom after explaining everything to didn’t have a clue what to do, shuffling behind the desk for a taxi phone number. I tried to get an ***** * **** and a taxi driver all of which were not available until at earliest 7am. I’m a senior citizen and time was ticking. Panic was setting in when I had no choice but to drive to *** and park there absorbing further parking fees. When I arrived Lots B & C were full with only Lot A available in Valet Parking. I had no choice but to park there.
  On June 28th I returned to *** and proceeded to retrieve my vehicle. To my complete shock the parking fee was $342. and had to pay it if I wanted to get home. There was nothing I could do.
  Since then, I have made calls to Parking Access on 6/29, 6/30,7/9, and 3-times on 7/10. They finally reimbursed my initial $105.75 due to failure to provide service but have not refunded the $342., additional parking fees for placing faith in their services. To be completely fair and since my vehicle was safely parked, I simply requested Parking Access refund the difference of the additional charges in the amount of $236.25 ($342. - $105.75).
  Since then, I have received the run around from "Mar", "Ram" and another.
  I have all receipts and records of this incident if required.

• Review fromScott M

  Date: 10/01/2022

  5 stars
  Very easy to reserve (online). Least amount we have ever paid for long term parking. Can't beat the price. Very pleased. Airport parking would have been close to $100.00 saving us about $40.00. Parking lot seems safe with the 2 hotels overlooking the parking lot. Shuttle was quick and easy. Driver(s) were very polite. Will say we were a bit confused on the shuttle pickup location. It was after 11pm. so not many airport staff to ask for help. Waited about 35 minutes but after being on an Alaska cruise for 8 days takes allot more than that to upset us,
  Understand the lot we chose (*** ******* ******* ******** ******* will not be there next year as the land sold and a hotel will be built.

• Review fromAna B

  Date: 09/22/2022

  5 stars
  Fortunately for me I had a good experience in using this long term parking facility. Yes, the credit card was charged immediately upon confirming the reservation, and I didn’t use the facility until a week or more later. I was thankful for the shuttle getting me to the airport and picking me up at the airport upon my return. It was easy and worked well for me.

• Review fromWerner J

  Date: 09/20/2022

  1 star
  DO YOU LIKE BAD SURPRISES? YOU'RE IN THE RIGHT SPOT
  We booked our parking code ****** on August 23, 2022, and on September 19, 2022, MY BANK informed me of a "Refund", so I sent an email to parkingaccess.com.
  On September 20, 2022, they simply responded that THEY CANCELED our parking.
  No reason, no advice. WHAT A SERVICE!!!

• Review fromColeen W

  Date: 09/19/2022

  5 stars
  Easy! Easy to book, easy to find the parking area. Easy to find the shuttle. Easy to find the return shuttle a week later!

• Review fromIrina G

  Date: 09/09/2022

  5 stars
  Very easy to use and book a parking spot. Great price as well. Now I hope that everything will go smooth with no surprises.

• Review fromLisa K

  Date: 09/01/2022

  5 stars
  Very easy to book and had to call anyway. Service was unbeatable