Complaints
This profile includes complaints for Pavement Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pavement services caused property damage while working on my neighbors house across the street. I provided pictures and invoices to them. I have emails stating they are going to reimburse me but as of October they have not done so. I have made multiple phone calls and they say they are waiting on the owner to write the check but to no avail.
Business Response
Date: 11/06/2024
This issue has been resolved and property owner has been reimbursed.Initial Complaint
Date:09/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 22/23 2023, Pavement Services of ******* conducted pavement services for us and according to contract main services were to remove existing asphalt, regrade as needed, install and fine grade processed stone to all areas needed, install new asphalt pavement spread a 3") for $4,200. The following are issues of dispute:
1) Puddling in the driveway post their work. We never had puddles before. We now have very large puddles. The company did respond to this saying there was little pitch/slope but per company advertising "At Pavement Services LLC, we make sure the subject of installing proper slopes and drainage is discussed with each customer prior to the start of every job.” This was not mentioned. (***********************************************). Additionally, none of our neighboring houses experience large puddles;
2) Weeds/plants are pushing up through the newly poured asphalt; maybe if there were crack or if it was on the edge I could understand but through a main part of a driveway, Asphalt quality does seem suspect as it is crumbly in some sections;
3) They actually paved around a stump;
4) The company will react to my emails with responses like, “Doug will go over and take another look" or "We will take care and repair that within the next 7-10 days" but they never do. It has been 11 weeks since install.Business Response
Date: 11/07/2023
**** ******* *****
In response to the above complaint number, Pavement Services will return this month to heat up and or cut out area, that is puddling, to give as much pitch as possible.
Carmen C****** * ****** *******
* ***** **** **** **
******** ** *****
************ * *** ************
***************************
*****************************Business Response
Date: 11/07/2023
*** *****
If that area does need to be cut out we will be replacing the asphalt in that area, just wanted make that clear.
Customer Answer
Date: 11/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to know what the next steps are on my part because the company has been very unresponsive? Thank you
Sincerely,
******* *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.