Complaints

This profile includes complaints for Central Village Self Storage LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Village Self Storage LLC

  16 Water Street Plainfield, CT 06374

• 

  Central Village Self Storage LLC

  1289 Hartford Pike, 29 East Killingly, CT 06243-9992

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started renting here in Aug 2022 Facility changed ownership about a yr later Place flooded Feb/Mar 2024 Owner refuses to reimburse for loss of all my furniture The amount below is total what I paid for the time I rented there. This was negligence on his part for withholding information that would allow us to make the decision as to whether we wanted to risk staying at a facility that has potential to flood or go someplace else. He also then fought me on getting my security deposit back. He's a very shady character and this is why I do not trust him.

  Business Response

  Date: 01/09/2025

  We purchase the facility back in June 2023 from the previous business owner ******* ******* **** *******. 

  Customer ****** ******* states in her desired settlement "She has never held insurance " . Storage facilities are not liable for personal content in units. Customer are advise not to store high value items in there units. If customer do store higher value items they are asked to obtain insurance on there own or we can offer you store insurance. Customer has declined and admitted to taking no insurance.  We have attached her original lease agreement from the previous seller. no insurance was purchased at the time of move in. In the original lease tenants agree to move in at there own risk if anything where to happen to there items in there unit, that would fall back to the tenants responsibility.  She has wrongfully accused the new business owners of wrong doing , before we even met her. Original seller set this up with the tenant . 

  We did reached out to our insurance company , told them our situation , they state no insurance coverage for tenants personal belongings. They state they can't insurance items they aren't aware of , so no insurance to tenants personal belongings. Insurance coverage is to the owner and facility itself. ( The insurance company did mention tenants can tell insurance companies they are storing higher value items and they would have no proof of actual content, because they never inspected items for the tenants) See insurance companies can't be at a storage facility all the time and inspect every item tenants put into there units to see if there are any high value items. ) . If the insurance was to covered any loses for tenants personal items, insurance companies would only cover items at today resale value, not the original value at the time of purchase. Most of her items are quoted at the time of purchase with no receipt ( proof of cost ) . So we did not come up with a settlement due to her unrealistic values for her items. She quoted us $30,000 worth of contents in her unit to us back in 2024. 

  Security deposit. Customer ****** ******* states we are being shady with her original security deposit. When we purchased the facility back in June 2023. The seller originally collected 1/2 months rent in advance as a security deposit. The tenants would get it back as long as they take all there belongings. She did not take all her belongings with her, but we still return her original security deposit and more . When she moved out she demanded $150.00 security deposit back. When we asked how come you paid more than 1 month rent in security deposit , she stated that's what the original owner charged her? I reached out to the original owner and they confirmed they only collected 1/2 month rent on every unit. So before we sent out her security deposit we asked for her receipt or a copy of the check cleared or a credit card receipt. She could not come up with a receipt. The reason our receipt states June 2023 is because that is when our software program turned on ( our 1st day in business ) so everything is dated to that date. Every tenant that has been there and moved out has confirmed 1/2 month rent for security deposit. ( we sent in our copy of receipt and her refund check, which was more than we received from the seller at our closing. ) 

  When we took over, an email was sent out to all tenants stated new management and owner taking over, all leases were honored until further notice. nothing was changed in the beginning, all the leases were honor and stayed the same . we asked her to sign our new lease when we had one made up. She refused stating the lease was back dated. When in fact our software program dates the lease and time when electronic signing. The lease was dated to the date we took ownership and not actually back dated . If she signed our lease, her copy in fact would of been dated at the time of signing is complete. Our software company is called ************ which specialize in storage payment software. We advise ****** multiple times we are not back dating our lease, but the lease was dated June 2023 because it was showing our software start date . 

  We reached ****** ******* and asked her over 30 times to sign our new lease, she refused. So we asked her to sign our lease, or you will have to vacate . She decided to leave and then this happened. 

   

   

  Customer Answer

  Date: 01/13/2025

  
  Complaint: ********
  
  I am rejecting this response because: #1 The owner of the property never told us that the storage facility was at risk of flooding and had flooded before. He is negligent because he withheld this information from us and because of this we moved in unaware of these circumstances. He knew the flooding liability and never told us about it. Instead he continued to line his pockets and hope and pray that mother nature would not show her nasty side. Even after the flooding he still didn't tell his clients that the place floods, as I spoke to a renter 3 months after I moved out and she told me that she was never informed that the facility floods.So yes, I find him at fault for negligence. #2 He never asked me to sign a lease until after the fact that the facility flooded. After the flood he hounded the crap out of me with emails demanding me to sign the lease. I have them all in my mailbox still. When I did get the lease it was dated back to Aug of 2022 when I moved into said facility. #3 The owner flipped out when I asked him for a copy of his insurance policy to give to my attorney and told me, and I quote,"oh you don't want to get the lawyers involved, they will just take whatever money you or I get. We can settle this out of court without getting layers involved. Just let me know the cost of what was damaged and I will help replace what was lost. When your ready to clean out your unit let me know and I will get a dumpster down there to throw all the damaged items in it. I am in between insurance companies right now(assuming he had no coverage on the business at this time)." He also lied about talking to the original owner as he informed me that he was unable to get ahold of the old owner as he moved on and got a new number. Yes I did quote him 30k because I was told that everything should be thrown out due to mold and mildew spore on everything. I lost a lot because of keeping my cherished items at his business of which he is never at because he played stupid the day I found out if flooded. I'm not stupid!! Everything about the way the owner acted and the things he said per our conversations, screamed red flags. I still don't trust this man and I think that the other people that rent there need to know that the place has a flooding history and let them have the option of staying there at their own risk or moving someplace else. $7,500 is a lot less than what I paid for all my furniture that I lost. He should be lucky that this is all I am asking him to pay for. I am in my new apartment with no furniture what so ever because of his negligence. It's sitting at ***** ** ******* ** waiting on him to step up and do what he stated he would do. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/27/2025

  Past tenant has acknowledge no insurance held on personal items. Owner of the storage facility not responsible for content in unit. ( No way of knowing what is stored in units , therefor no way of knowing what items to cover ). No way a business can be operated if they had to cover all loss items , insurance is the best way to get coverage. tenant declined insurance.  Tenant stored at there own risk. Previous business owner never agreed to pay for loss items . 

   

  Tenant ****** ******* stated she has talked to other tenants and told them to move out , causing damages to my business income. ( This would fall under defamation to a business ) , if she continues we will have no choice but to file a defamation lawsuit ) We did nothing wrong as the new business owner taking over back in June 2023. We did not move her in, we did not tell any tenants loss of items in your unit would be covered by us the facility owners. We never stated to tenants we are a 24 hour maned facility. We run our business remotely and tenants are advise to store there contents at there own risk. We will not be paying for loss of items tenant states happen . Not sure if this happen while to first owners owned the facility or the new owners . either way facility owners are not responsible for tenant items. 

  The tenant acknowledged no insurance coverage, this should go back to the tenants responsibility, as stated in the original lease the tenant agreed to with the original owner. 

  For example....

  If a tenant decided to store there entire life fortune , let say its estimated at $100,000 worth of content, with no insurance coverage, and all 66 units did the same thing, Do you think the small business owner would have 6.6 millions dollars on the sideline for when tenant items get damaged ?  The answer is no , this is why insurance companies sell insurance, not responsibility of the facility owner. 

  Customer Answer

  Date: 01/28/2025

  
  Complaint: ********
  
  I am rejecting this response because: The owner was negligent. He knew facility floods and withheld that information from his tenants and yet still collected rental fees each month in hopes that mother nature wouldn't show her bad side. Had I known the place flooded I would have gone elsewhere. After facility flooded he started harping me to sign a lease and I told him no. He told me that if I didn't sign the lease , that he could have me arrested for trespassing. He had offered to pay for damages when this first happened and when I asked for his insurance policy he did a 360 about face and reneged on everything. He even admitted that he had let his insurance lapse (I was between insurances at the time) is what I was told. He wasn't honest and forthright. He is a very shady character. When I brought up my attorney he told me that we can settle this out of court because you and I both know that neither you or I will get anything and the attorney will walk away with anything we settle for. Look, I want my furniture replaced, period end of discussion. I have rented storage units before and never have I ever had an issue at all. I used ******** **** *** in ***** ********* ****. They even include some insurance in with their rental fee. Yes I did run into a fellow renter from ******* whom of which had not been told that the facility has a flooding **. She was very upset about this and actually thanked me for the information. She now could make the decision as to whether she wanted to stay or find someplace else to go. If she choose to stay, she would stay with a really good insurance policy on her belongings. But now that I sit here thinking she would be just like him. Staying and knowing it floods, taking out a high value insurance policy on the contents and then when/should it flood, collect the insurance money. Just like the owner is doing with us. Taking our rental money each month in the hopes that no one will find out place floods so he doesn't lose money. I think people should have informed consent, and have the right to know, and if they so chose to stay, then it's on them. The owner brought this on himself. He is a dishonest man and I am a woman whom he was hoping would just drop this and move on. I am fighting for what is right and just. I now have a home with no furniture and cannot afford to purchase new furniture. This whole process makes me sick. People have a right to know.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/28/2025

  The tenant needs to contact her insurance company and get coverage for her personal items. No coverage will be paid out by facility or facility insurance company. Facility is not responsible for act of god weather conditions that took place, nor is the facility manned 24 hours a day to advise tenants of bad weather conditions. Saying the area has a historical flood and not advising tenants is unrealistic . If the place did have a historical flood X amount of years ago, why did the tenant move into the facility? If they knew it had a history of flooding? She moved in after the historical flooding. 

  We did in fact called and advise our insurance company . They state no insurance coverage is and will be provided to tenants without the tenants present. ( Insurance companies don't insurance items that were not review by insurance companies)  Tenants are responsible for personal items. If the tenant did have insurance coverage , Insurance companies would only pay our current market value. Not retail new value as the tenant is claiming we owe her. 

   

  We did ask for an itemize list of items that were damaged, none were given to us with receipt , time of purchase, or a list of items damaged, Only new items from a new department store invoice was given to us. So if the insurance company that a tenant would pay a monthly premium for would only cover current market value , why would we accept to pay for new items ? She did not have new items stored.

   

  We are going to ask the tenant to reach out to her insurance company. This will be our last response to this claim, We keep going back and forth with the same responses. She did not have insurance, she is coming after a small business for her items she did not properly store . Nothing was ever disclose as the facility would pay for any lost items stored at our facility? So not sure why she think we are responsible for acts of god weather conditions.