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Business Profile

Used Car Dealers

Minor's Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 2002 ***** ********* to minor auto to have knock sensors replaced. He performed the job supposedly and I got my truck back to have the same code pop up the next day. He took my truck back to try to fix it 3 more times and failed to fix it. I brought it back 2 months ago and it still sits there untouched parked in the bushes ruining my truck further. I called him after a month and he said he didn't have time to fix it that he would get to it when he can. I called him back after the second month and he said that if I keep bothering him he will put it off further. He is very unprofessional and has cost me a lot of work where I could be making money.

    Business Response

    Date: 10/04/2024

    I have completed work on *** *******'s vehicle at no charge,and as far as I know,this problem is resolved. *** ******* told me he would take care of clearing it at BBB.Apparently that has not happened yet. Thank you,thomas minor.

    Customer Answer

    Date: 10/05/2024

    Minor auto said he fixed my truck only to get it back in worse shape then when he started. While redoing the job he messed up other stuff on my truck and it still has knock sensor codes which were never fixed and now has other misfire codes due to failing to put the truck back together properly the truck now runs horrible and is worse off than originally 

This business is not BBB accredited.

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