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Customer Review Ratings
Average of 4 Customer Reviews
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Review fromsam o
Date: 09/23/2024
1 starsam o
Date: 09/23/2024
This company is running a scam the front desk is rude. They want you to do their jobs, they won't even send a guy out for measurments. They refuse to do service , they just gave you lame run arounds, This company need to shut down!. Their whole staff is rude, they stated you have to agree to all our terms before we can send a person out to do measurement .Please review and inspect this company in detail.
thanks.
Total Bath Systems
Date: 09/24/2024
We have been operating this program this way for 7 years. This is the first time we have had a complaint about our process.
All we requested was that you submit a picture and a few simple measurements prior to sending a measure tech out. After listening to the recorded call, we found that the phone agent repeated 3 times that we would only send someone after we received the pictures and measurements and relayed the price to you.
After you repeatedly requested that we should only do it your way, we had the General Manager call. You thanked the GM for calling and indicated that you found someone else to do business with and then reiterated that you did not care for our process
We are perplexed as to why you would have contacted the BBB about our well-received process.Review fromKatherine C
Date: 09/13/2023
1 starKatherine C
Date: 09/13/2023
After inquiring with this company, I politely told company I found another company for my job and would appreciate being taken off of their emails/ calls. I had to once again email a response saying I was not interested. Since then I had to block phone numbers and emails from this company. Boderline harassment.... up to 3 or 4 phone calls, texts, emails a day. They find a way to call or email from another line or email. Im not sure if this is a scam or they just can't take a simple no for an answer. It's incredibly obnoxious and unprofessional behavior.Total Bath Systems
Date: 09/14/2023
Thank you for your feedback - we will ensure that you are no longer contacted by any of our customer service specialists.Review fromAlfreda S
Date: 07/17/2023
1 starI had total bath systems work on 2 bathrooms switching from bathtubs to showers. Each of my bathrooms are approximately 10 x 8. They used the least expensive bath walls and flooring. I had to purchase my own vanity, mirror sink and toilet. It has taken them over a year and still counting and I will have to paint it when the is finally done.Review fromBee R
Date: 07/08/2023
2 starsBee R
Date: 07/08/2023
We hired Total Bath to remodel our bathroom with Luxe Stone. They had a very slick salesperson who sold us the deal with a **** ***** Consumer Card promotional offer of no-interest 18 month financing. The work was done promptly but they made an error in fitting in the shower head which led to a leak under the tub. The bathroom downstairs developed a stain a couple weeks later. When we called them about it they came and fixed the leak but left the ceiling in the bathroom open for a few months. After pursuing them doggedly they sent someone over to patch it up. The guy said he will come back in a couple weeks to paint. Once again they were a no-show. Had to call them for months until they sent someone over to finish the job.
We then found out that the HD financing was only for 6 months only so we ended up paying a whole lot more than we were prepared for. The LuxeStone is good and the work is ok although nothing stellar. But the way they dealt with us left such a bad aftertaste that I would not recommend them to anyone.Total Bath Systems
Date: 07/10/2023
Thank you for your review, **** To clarify, there was a defective valve from the manufacturer that was out of our control. It did leak and we repaired it. We had to let the ceiling dry out, which once it did, we patched and then painted later and completed everything by 6/12. As for timing and financing rates, we would like to discuss these items further with you. Please call us at your earliest convenience for further discussion. Thank you.
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