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Average of 3 Customer Reviews
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Review fromMichelle C
Date: 02/04/2025
1 starMichelle C
Date: 02/04/2025
Absolutely do not recommend, Customer service is awful. I have been dealing with Yuri on auto loan and due to financial hardship I was unable to make a payment. I’ve tried numerous times to speak with her and emailed and never got a call back or an email back. When I finally got a hold of her something happened in the phone line where our call was disconnected I tried calling back 10times and kept getting sent to voicemail. I then called the main line where I was told she left for the day even though apparently she was the only supervisor and manager that could address my problem even though we spoke just a few minutes ago. I am extremely disappointed and will for sure make sure everyone I know will not do business with them. Yuri should be fired due to her lack of unprofessionalism, lack of communication, and incompetence.
UBI Federal Credit Union
Date: 02/14/2025
Thank you for bringing this to our attention.
To clarify, **** ******* is not a member (customer) of UBI Federal Credit Union. As a result, we were unable to discuss the account with her until we received explicit permission from the account owner, *** *******. After receiving permission, we were able to speak with Ms. Cadario and subsequently made payment arrangements.Review fromMichael D
Date: 02/03/2023
1 starMichael D
Date: 02/03/2023
Liars and thieves. You need to fire Yuri! 60 days delinquency to the credit companies does not get reported unless someone reports it. And If I was, sure but that's a bold face lie. When I confronted her she refused to actually look at the payment dates. Expect a call from my laywerUBI Federal Credit Union
Date: 02/06/2023
I Have spoken to him regarding his late payments that were reported. Went over all the payments that were made and that were returned NSF. We submit a credit report file monthly.
Sincerely,
Kathy B****Review fromKevin D
Date: 09/21/2022
2 starsKevin D
Date: 09/21/2022
We did a drive through deposit and asked for a few envelops. At first teller pretended she couldn't hear me then she brought 1 envelope. I asked for a few more stating.theres never any outside at ATM. The ? Manager came over and said that's all we have. We have to print more.
I asked when that would be....not sure she said. I SAID this is no way to run a bank, ill be taking my account elsewhere, the teller looked back and put her hands up like SO WHAT. manager walked away with the teller leaving the drawer out open. I had to push it in so I could leave.
The teller on the 2nd line for tube drive through just shook her head.
We went to the ATM STILL NO ENVELOPES.UBI Federal Credit Union
Date: 09/22/2022
ATM envelopes are filled every other day, was filled 9/21/22. We checked again today and is still full?
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