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Business Profile

Motor Scooters

Powerhouse Motorsports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 07/23/2022
    Amount Paid: $18,051.28
    Business committed to provide full inspection of the motorcycle before pickup and it was not fully inspected per their commitment.
    Business has not tried to help resolve any issues since purchase of the motorcycle.
    Nature of dispute: During first week of the purchase there were issues with motorcycle not properly working and was returned back to the business. They held the motorcycle for weeks and then stated issues were resolved and charged us for the repairs in return. Since having this motorcycle for 1 year now, it has been to the business four times with mechanical issues that were not addressed at all during time of purchase and we were informed it was an "as is" purchase but, they guaranteed that the motorcycle was fully inspected with no issues at all.
    During the four times at the shop where motorcycle was purchased, we were charged for all repairs in return and paid on our behalf.
    Owner has been contacted numerous times in order to go over the issues and never made any attempts in resolving them.
    In mid Oct of 2023, I had went to *** to get title of the motorcycle and was informed that the dealership made an error on their end which shows pending in the *** system and I am unable to gain access of the title of the motorcycle that I had purchased and was told they could not help me and I would have to contact the dealership which I have and was told that I had to pay in order to get the title. I find it unprofessional that on a cash purchase and over priced for a 2012 ****** ******** ****, I have to pay for own title. I have paid all repairs charged and I am still not the legal owner of the motorcycle. I am very dissatisfied with the lack of communication and professionalism from this company in order to resolve some issues and at this time I am looking to be reinstated full amount of the purchase of the motorcycle in amount of $18,051.28 that technically I do not own. I will assume all repair fees.

    Business Response

    Date: 01/09/2024

    We were made aware of the customers concerns and have addressed the concern. Thank you.

Powerhouse Motorsports LLC is NOT a BBB Accredited Business.

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