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Business Profile

Used Car Dealers

Choice Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ****** ****** 2003 from this company in October of 2024. I paid $17,999. They did not send the required information to the *** *** in a timely manner. The necessary information for me to register the vehicle and to receive a title for the vehicle has still not been sent to the *** **** ***** **** I have called the business repeatedly to have them handle the issue. They do not call me back or when I do speak to someone they say that “they don’t know what is going on” or “they are in the process” of getting the required paperwork to the ***. *** **** ***** *** has no record of them filing any paperwork.

    Business Response

    Date: 06/16/2025

    This matter was resolved.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from this dealership on Oct.8. Thet were supposed to register it as part of the service. Long story short, as of today. Dec. 13, they have not registered it yet, Additionally, it has surfaced that they do not have a title for the car, and never did. My thought it this is probably not legal. They tell me they are working on it, but I don't know if that is actually the case. I need help with this please

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    • 8/02/24 a 2019 ********** ***** was financed through Choice Motor
    • 8/03/2024 - 9/20/2024 the dealer was contacted about issues with the vehicle
    • From August - September 2024 the car was brought to the dealer for repairs weekly and per dealer no loaner is available
    • I have not driven the vehicle for 1 week since purchase except for last week due to "no available wknd appts
    • While car was being repaired I used **** and **** to transport me & my family
    • I also weekly get tire light reset/refill
    • Dealer promised the car was valued in good working condition
    • I reached 2wks ago & was told to bring it in during weekday since other vehicles require their attention & my vehicle was not top priority. The dealer also stated loaner vehicles are not available when cars purchased are being repaired.
    • Currently I do not have possession of the vehicle and this week alone I have spent over the last 2 months spent over $800 for repairs/**** **** when vehicle was less than 3k mile
    • My car insurance is also extremely costly based on where I reside for a car I am not able to use
    • Currently the car has been at the dealer since 10/04/2024. I confirmed the dealer had possession on 10/05/2024 & since then despite numerous correspondence via email requesting a follow up no one has responded and I am currently paying $100 per day or more depending on the weather to transport me and my children via **** and **** in addition to the mental and physical toll the stresses of the vehicle & lack of communication with the dealer are having on my health along with a car note that's due in 11 days. Today is day 3 & tomorrow will be day 4 since I have not heard anything from the dealer. I requested a follow up via email since Sunday no response. Additional supporting docs available upon request.

    Customer Answer

    Date: 10/12/2024

    Ernie worked with me consulted and explained the procedure and provided helpful resourceful information regarding my vehicle. He also repaired all parts and will follow up with the next steps for repairs. He also informed me that i am eligible for rental coverage under my warranty. I am satisfied and would like to dismiss this complaint.

    Customer Answer

    Date: 11/03/2024

    There has been no follow-up on the pending car repairs for the last 3 to 4 weeks and unfortunately per my last response to dismiss the complaint I am unable to be reimbursed for ********* during the weeks I did not have transportation per the warranty company and per the warranty company no files have been made for any warranty parts yet by the dealer.

Choice Group, LLC is NOT a BBB Accredited Business.

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