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Business Profile

Pet Grooming

Lather And Laughs LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Haley D.

    Date: 02/26/2025

    This past time I brought my dog here they shaved my dog when it was absolutely unwarranted. Keep in mind I have a King Charles’s Cavalier and they are not the kind of dog you shave especially their ears. When my mom went and picked up my dog she was absolutely in shock and didn’t know what to say. When something was brought up to the woman at the front desk she said that my mom would have to speak to the owner. Once my mom sent me pictures of my dog I was absolutely mortified and immediately called the shop. Upon calling, the women at the front desk named Adriana told me “that’s not my problem I wasn’t there when your dog got picked up” (even though she was) and proceeded to tell me that I would need to speak to the owner, to which I called her personal cell 2 times leaving a voicemail and nothing back. I then called the shop back hours later and spoke with the owner Hope, where she then proceeded to tell me multiple times that my mom said it was okay to shave the dog when we have NEVER shaved our dogs nor would my mom ever tell them too. She then proceeded to tell me I was “insulting” her when she was really the one coming at me. She had told me “it’s not like I can put the hair back on your dog” which is very rude and I told her how scared and traumatized my dog was and she told me “no she’s not she’s fine” while my dog was whining and crying on the couch. Not only is she traumatized she won’t let any of us touch her and runs away from us when we try to pet her. My dog has NEVER acted like this ever before. when asked for a solution like refunding some of the money Hope told me that there is no solution and that the conversation “wasn’t going anywhere” and then told me to take my business elsewhere. I paid $90 for them to shave my dog when it was NEVER asked for and they won’t even refund me some of my money.

Lather And Laughs LLC is NOT a BBB Accredited Business.

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