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Business Profile

Used and Rebuilt Auto Parts

Chuck & Eddies Used Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

This profile includes complaints for Chuck & Eddies Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chuck & Eddies Used Auto Parts has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a transmission from them in March and they sent me the wrong one I tried to get in touch with them for a return receipt to ship it back and no one is getting back to me the transmission is sitting in ******* ********* waiting to get returned No communication at all with owner .I need my money Back

      Business Response

      Date: 04/10/2024

      Good afternoon,

      We have already approved this return through **** and issued a BOL for the return shipment. When the unit arrives the refund will be processed through **** for a refund.

      Thank you

      Customer Answer

      Date: 04/10/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

      Customer Answer

      Date: 04/10/2024

      The shipping company does not deal with **** they need to contact unishippers for the return thank you

    • Initial Complaint

      Date:02/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned parts and they won't refund my 739.67, been 3 weeks and they are lying to me on the phone...12/2023 I bought parts from them and returned them but halted repayment on a promise to get the right parts, I waited for 3 weeks and decided not to wait, and called and spoke with Jennifer who told me 2 times my refund is on its way, it has not come, and I call her back and she states it's an account error, still, no refund......

      Business Response

      Date: 02/14/2024

      Good morning Alex,

      Sorry about the delay in getting the refund to you, I followed up with Jennifer and we were able to get that processed. I emailed you a copy of the receipt as well for your records.

      Thank you

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/30 I purchased a used engine with a 6 month part + labor warranty. On 12/7 I contacted them stating the motor was blown and has zero compression to all cylinders. They were only willing to issue a replacement motor and not a refund. I am not interested in a motor from the same company that sold me a bad product the first time, and now I have to pay the mechanic to un install the bad product and re install a motor from a company that i can trust to provide a working product.

      Business Response

      Date: 12/07/2023

      Good afternoon ***,

      Per our conversation earlier today, please return the motor to our Southington location for a full refund of the purchase price as you requested.

      Thank you

    • Initial Complaint

      Date:10/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a specific part they give me the wrong one I return the part they charge me for returning it I check website reviews multiple other people account for the same thing this is a easy way to scam ppl out of money keep giving wrong part charge them for it then resell correct pet for more

      Business Response

      Date: 10/23/2023

      Good afternoon,

      I just tried to reach Devin by phone and left a voicemail so I can better understand what exactly transpired. I see a quarter glass for a *** was ordered and removed, picked up, then returned the next day. A restocking charge was applied to the order as they are considered to be a special order type of part, only removed upon request for sale.

      Thank you.

    Chuck & Eddies Used Auto Parts is NOT a BBB Accredited Business.

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